--- title: "1 Hotels - Reviews, Revenue and Downloads in United States | Apple App Store" description: "The 1 Hotels app allows you to tap into your personal device to seamlessly guide your journey at 1 Hotels. Check in, check out, book a stay, manage your existing reservations, experience keyless entry" --- # 1 Hotels — United States > Guide your stay at 1 Hotels ![1 Hotels App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/3c/6b/3d/3c6b3d8b-9c15-281c-b343-1784063f23f7/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/434x0w.png) **Developer:** [SH Group Operations](https://apptail.io/developer/sh-group-operations-wefc) **Category:** Travel **Rating:** 4.8/5 (1,636 ratings) **Price:** Free **Bundle ID:** com.shgroup.onehotels **Store:** Apple App Store **Country:** United States **Version:** 2.34 (released 2026-04-07) **Original Release:** 2023-06-14 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id6449586513) **AppTail Page:** [https://apptail.io/app/1-hotels-MOMm/united-states](https://apptail.io/app/1-hotels-MOMm/united-states) ## 1 Hotels Description The 1 Hotels app allows you to tap into your personal device to seamlessly guide your journey at 1 Hotels. Check in, check out, book a stay, manage your existing reservations, experience keyless entry and in-room controls, communicate with our team¬ from in or outside of the hotel, order in-room dining and more. HERE TO HELP – 1 to 1 team messaging, to answer your questions and assist with your requests From your personal device, whether you’re near or far, communicate with our team for everything you need. Let us know if you’re on your way or arriving later than planned, request reservations at your favorite restaurant or set your wake-up call for that early morning meeting. Whatever you need, we’re just a message away. ARRIVE BEFORE YOU ARRIVE – Pre check-in for a seamless arrival We want to set the tone of your stay with us before you even arrive. With the 1 Hotels app, you can check in to your stay before you’ve landed from a flight, set any preferences we should know in advance, order in-room dining from your cab so it’s in your room waiting for you, and start chatting with the 1 Team so we are ready to welcome you home. THE KEY TO YOUR STAY – Keyless entry to get you settled faster Skip the Front Desk if you choose and head straight to your room. Once checked in on your 1 Hotels app, you’ll have your room number and everything you need to access your home away from home. No need to carry around a room key wherever you go during your stay either. With our new keyless entry, your personal device is all you need. GETTING YOU ON YOUR WAY – Check-out with the tap of a button While it’s always sad to see you go, we want to make check-out a seamless experience for you. Skip the extra stop along your way by viewing your folio and checking out of your room directly from your personal device. ROOT YOURSELF AT 1 – Stay in touch and up-to-date In-between your stays with us get the latest on programming and events at your favorite 1 Hotels properties; access sustainability information from The Field Guide, our online blog; learn about new 1 Hotels locations; take advantage of our best offers, deals and experiences; book upcoming stays; and stay up-to-date on everything we’re doing at 1. SEE, DO & EXPLORE – Recommendations from our Concierge Team Our Concierge Teams are always happy to help with recommendations and reservations face-to-face, but we have worked with them to curate suggestions for dining, shopping, theater, outdoor excursions and more so everything you need to plan your trip is right at your fingertips. Send us a 1 to 1 message to help with any reservations, before you arrive or throughout your stay, to make sure you don’t miss out on all that our local communities have to offer. WATCH & LISTEN – Smart technology to connect you to your room’s devices Remotes are over. Use the 1 Hotels app on your personal device to change the channel and adjust the volume on your in-room television. ## 1 Hotels Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/c6/98/e1/c698e12c-07b6-0c6c-f4cb-0c71840631c6/2eff314b-1a9e-476d-9f66-ed3587b625f6_1242x2688bb__U00280_U0029.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/2b/88/16/2b881683-7d75-b639-0fbf-208fc9b25794/57a1f76c-e1ca-467c-a662-afcebc1cbd25_1242x2688bb__U00281_U0029.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/30/b1/14/30b1142a-a6b7-f7b0-7e42-100f98221a15/08029f2d-d8f1-490f-bc73-1adc36c7b1b9_1242x2688bb__U00282_U0029.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/24/b8/8b/24b88bff-bb21-f140-e00b-a9891bbd445f/f2e78c43-b1db-49c3-82d8-7f20afc89d53_1242x2688bb__U00283_U0029.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/5c/f1/79/5cf179c6-1a15-788b-94ec-8ce5b5bf407e/d9b3676f-f3a0-4fdc-a4da-5909937a6aba_6.6_3.jpg/1242x2688.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/d8/7f/af/d87faf71-7538-72b6-2be5-15d4c73f225b/919b235f-5f5d-4eaf-8083-2d555c19de88_6.6_1.jpg/1242x2688.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/20/74/21/207421e5-7152-a561-2cc4-4784306de68c/70ecb530-204b-4af3-81cd-2d27a185f662_6.6_2.jpg/1242x2688.png) - [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/6e/5b/cf/6e5bcf11-d663-78e3-9868-599bf1142355/5a917e38-fe3d-4378-b662-d963715ba5ab_6.6_5.jpg/1242x2688.png) - [Screenshot 9](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/af/76/6d/af766de0-bd70-28b2-48ea-c07d52290f1b/ae502d1d-d1b6-458b-abd1-60dce42ee2d8_6.6_6.jpg/1242x2688.png) - [Screenshot 10](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/7f/03/a6/7f03a6f3-c563-38f6-6eb2-7679887b3ef4/3b69e966-94f0-4456-9f88-8de65c49dd31_6.6_4.jpg/1242x2688.png) ## 1 Hotels Rating Breakdown in United States - 5 stars: 1,527 (93%) - 4 stars: 31 (2%) - 3 stars: 18 (1%) - 2 stars: 11 (1%) - 1 stars: 49 (3%) ## 1 Hotels Reviews in United States ### **--- "Second tier app" Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing -- Desh7, 2024-12-06 ### ***-- "5 star location, 2 star service" I think the title says it all. Just so many service misses it’s hard to number them. The app is clunky too. Whipping open the blinds in the morning is an amazing treat though, the bay is gorgeous. -- LoveTheAds, 2024-10-13 ### *---- "Slow and Faulty" The app is awful. I’ve tried it on WiFi and cellular and it’s slow! Nothing saves, check in was a nightmare and I had to scan my documents multiple times to no avail. Ended up having to check in at the hotel. I made multiple reservations for wellness classes before my arrival and only one saved into the system, so we missed out on the opportunity. I’m not sure why everyone is rating it 5 stars because it’s truly a faulty and poorly made app. -- CMF229, 2024-08-15 ### *---- "Useless" Downloaded the app to check in, but unable to do so because the save button doesn’t work when trying to add (required) secondary guest info. Oh well… it looks lovely though. 🤷🏻‍♀️ -- nicdoesadiet, 2024-05-06 ### ***** "Love to chat!" Its great that you can chat with any of the hotels from the app. Helped us plan our arrival. -- LiloMia24, 2024-03-23 ### ***** "Mobile key makes it worth it" All other things are nice, but phone as key is the best -- Pintozozz, 2024-03-07 ### **--- "Looks Nice but Does Not Work" The app looks nice but won’t work to login for my reservations, so basically useless. Two stars just for the design aspects but functionally zero. -- travels2, 2024-03-02 ### ***** "Great app!" I love 1Hotels, and this app makes it super easy to manage my reservations and communicate with the hotel staff before and during my stay. When I travel for business, I use the app to check in and access my room key; the process is a breeze! -- PauPa27, 2024-02-29 ### ***** "Makes the Stay Easy" I’ve been using the 1 Hotels app every time I travel and it makes life so easy! I can text the hotel and request things directly through the app. I also love that it tracks all my stays! -- TravlerM24, 2024-02-28 ### ***** "Great app" I’ve used this app every time I stay at the property, great app! -- Dingenue, 2024-02-28 ### ***** "Beautiful Properties - Must Visit!" Love 1 Hotels some of the most beautiful hotels I’ve ever stayed at. Love that you can easily book your travel at any of their properties through the app. It also has information on all the amenities for each property. Download to to stay in the know. -- @seanraoul, 2024-02-28 ### ***** "Amazing App" I love the app, very convenient. 😊 -- Saira Ducasse, 2024-02-28 ### ***** "Great App" What an amazing App ! gives you all the information you need and makes your stay more enjoyable, I highly recommend -- Gshsiidisidjsj, 2024-02-28 ### *---- "Useless" App doesn’t work and email address they give you to get more info rejects my email -- 1Andy6789, 2024-01-05 ### *---- "Very poor" Bad first impression of this hotel. After calling to make a reservation for our anniversary, I tried to use the app to book a spa day. Nope. Worthless app. For such a highly rated hotel, you’d think they would be able to figure out how to make their app work. -- Rightdp, 2023-12-30 ### *---- "Terrible" This app is so poorly developed and doesn’t even have the functionality to do the things it claims you can do. You can’t check in because you constantly get an error message. The app is so slow and constantly glitching and needs to be forced closed. It’s just useless. -- Vcatt, 2023-12-15 ### *---- "Can’t even login" Like others said, can’t even login at all after the update. And when I logged in at the past before recent update, many of the functionality doesn’t work either. -- lenkun, 2023-11-19 ### *---- "Won’t work" Login won’t work… maybe it’s a good app, but can’t even login so not sure. -- BCBLANY, 2023-10-22 ### *---- "App doesn’t work" I’ve been at this resort for a week and never once got the app to work. At the login screen, it just circles buffering. Never once was able to login. -- West vail girl, 2023-10-13 [View all 1 Hotels reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews) ## 1 Hotels Discovered Keywords - 1 hotels - one hotel ## Apps Similar to 1 Hotels - [Rosewood Mayakoba](https://apptail.io/app/rosewood-mayakoba-NSe/united-states) - [Virgin Hotels: Lucy](https://apptail.io/app/virgin-hotels-lucy-rdg/united-states) - [Belmond](https://apptail.io/app/belmond-TPv/united-states) - [Wheels Up](https://apptail.io/app/wheels-up-IgQ/united-states) - [JSX](https://apptail.io/app/jsx-JgQ/united-states) - [Inspirato](https://apptail.io/app/inspirato-JZob/united-states) - [Tablet Hotels](https://apptail.io/app/tablet-hotels-zBpb/united-states) - [AmiGo Travel: Tips & Guides](https://apptail.io/app/amigo-travel-tips-guides-xxYb/united-states) - [Zybra Plus](https://apptail.io/app/zybra-plus-uOLi/united-states) - [Places: Curated Discovery](https://apptail.io/app/places-curated-discovery-Utzn/united-states) ## 1 Hotels Available In - [United States](https://apptail.io/app/1-hotels-MOMm/united-states) - [Canada](https://apptail.io/app/1-hotels-MOMm/canada) - [Australia](https://apptail.io/app/1-hotels-MOMm/australia) - [United Kingdom](https://apptail.io/app/1-hotels-MOMm/united-kingdom) - [Germany](https://apptail.io/app/1-hotels-MOMm/germany) - [France](https://apptail.io/app/1-hotels-MOMm/france) - [Brazil](https://apptail.io/app/1-hotels-MOMm/brazil) - [Switzerland](https://apptail.io/app/1-hotels-MOMm/switzerland) - [Saudi Arabia](https://apptail.io/app/1-hotels-MOMm/saudi-arabia) - [United Arab Emirates](https://apptail.io/app/1-hotels-MOMm/united-arab-emirates) - [Netherlands](https://apptail.io/app/1-hotels-MOMm/netherlands) - [Spain](https://apptail.io/app/1-hotels-MOMm/spain) - [Denmark](https://apptail.io/app/1-hotels-MOMm/denmark) - [Japan](https://apptail.io/app/1-hotels-MOMm/japan) - [Ireland](https://apptail.io/app/1-hotels-MOMm/ireland) - [Italy](https://apptail.io/app/1-hotels-MOMm/italy) - [Norway](https://apptail.io/app/1-hotels-MOMm/norway) - [Türkiye](https://apptail.io/app/1-hotels-MOMm/turkey) - [Israel](https://apptail.io/app/1-hotels-MOMm/israel) - [Argentina](https://apptail.io/app/1-hotels-MOMm/argentina) - [Sweden](https://apptail.io/app/1-hotels-MOMm/sweden) - [Kuwait](https://apptail.io/app/1-hotels-MOMm/kuwait) - [China](https://apptail.io/app/1-hotels-MOMm/china) - [Hong Kong SAR China](https://apptail.io/app/1-hotels-MOMm/hong-kong) - [Mexico](https://apptail.io/app/1-hotels-MOMm/mexico) - [Greece](https://apptail.io/app/1-hotels-MOMm/greece) - [India](https://apptail.io/app/1-hotels-MOMm/india) - [Bermuda](https://apptail.io/app/1-hotels-MOMm/bermuda) - [Austria](https://apptail.io/app/1-hotels-MOMm/austria) - [Azerbaijan](https://apptail.io/app/1-hotels-MOMm/azerbaijan) - [Chile](https://apptail.io/app/1-hotels-MOMm/chile) - [Colombia](https://apptail.io/app/1-hotels-MOMm/colombia) - [Estonia](https://apptail.io/app/1-hotels-MOMm/estonia) - [Iceland](https://apptail.io/app/1-hotels-MOMm/iceland) - [South Korea](https://apptail.io/app/1-hotels-MOMm/south-korea) - [Lithuania](https://apptail.io/app/1-hotels-MOMm/lithuania) - [New Zealand](https://apptail.io/app/1-hotels-MOMm/new-zealand) - [Portugal](https://apptail.io/app/1-hotels-MOMm/portugal) - [Paraguay](https://apptail.io/app/1-hotels-MOMm/paraguay) - [Thailand](https://apptail.io/app/1-hotels-MOMm/thailand) - [Vietnam](https://apptail.io/app/1-hotels-MOMm/vietnam) - [South Africa](https://apptail.io/app/1-hotels-MOMm/south-africa) - [Dominican Republic](https://apptail.io/app/1-hotels-MOMm/dominican-republic) - [Kazakhstan](https://apptail.io/app/1-hotels-MOMm/kazakhstan) - [Lebanon](https://apptail.io/app/1-hotels-MOMm/lebanon) - [Belgium](https://apptail.io/app/1-hotels-MOMm/belgium) - [Latvia](https://apptail.io/app/1-hotels-MOMm/latvia) - [Madagascar](https://apptail.io/app/1-hotels-MOMm/madagascar) - [Malta](https://apptail.io/app/1-hotels-MOMm/malta) - [Czechia](https://apptail.io/app/1-hotels-MOMm/czechia) - [Malaysia](https://apptail.io/app/1-hotels-MOMm/malaysia) - [Nigeria](https://apptail.io/app/1-hotels-MOMm/nigeria) - [Belarus](https://apptail.io/app/1-hotels-MOMm/belarus) - [Brunei](https://apptail.io/app/1-hotels-MOMm/brunei) - [Taiwan](https://apptail.io/app/1-hotels-MOMm/taiwan) - [Peru](https://apptail.io/app/1-hotels-MOMm/peru) - [Philippines](https://apptail.io/app/1-hotels-MOMm/philippines) - [Pakistan](https://apptail.io/app/1-hotels-MOMm/pakistan) - [Poland](https://apptail.io/app/1-hotels-MOMm/poland) - [Ukraine](https://apptail.io/app/1-hotels-MOMm/ukraine) - [Armenia](https://apptail.io/app/1-hotels-MOMm/armenia) - [Qatar](https://apptail.io/app/1-hotels-MOMm/qatar) - [Romania](https://apptail.io/app/1-hotels-MOMm/romania) - [Russia](https://apptail.io/app/1-hotels-MOMm/russia) - [Bahrain](https://apptail.io/app/1-hotels-MOMm/bahrain) - [Bulgaria](https://apptail.io/app/1-hotels-MOMm/bulgaria) - [Singapore](https://apptail.io/app/1-hotels-MOMm/singapore) - [Hungary](https://apptail.io/app/1-hotels-MOMm/hungary) - [Indonesia](https://apptail.io/app/1-hotels-MOMm/indonesia) - [Grenada](https://apptail.io/app/1-hotels-MOMm/grenada) - [Finland](https://apptail.io/app/1-hotels-MOMm/finland) - [Egypt](https://apptail.io/app/1-hotels-MOMm/egypt) - [Suriname](https://apptail.io/app/1-hotels-MOMm/suriname) - [Ecuador](https://apptail.io/app/1-hotels-MOMm/ecuador) - [Algeria](https://apptail.io/app/1-hotels-MOMm/algeria) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*