Pre booked taxi
2 bookings made and two bookings 30-55 mins late. Terrible service, totally unreliable. Don’t bother using them as a service.
2.67 out of 5
15 ratings in United Kingdom
2 bookings made and two bookings 30-55 mins late. Terrible service, totally unreliable. Don’t bother using them as a service.
Booked several days before we needed a taxi several times now and the app just says ‘finding a driver’ for ages when it comes to the time you expect the taxi to arrive. Makes it impossible to plan anything. Used to be a great company. No longer useable now unfortunately. I will now use other companies. Pity.
Booked a taxi 12 hours in advance and they don’t turn up on time. Told me to wait another 20 minutes. What’s the point of pre-booking?
Not reliable. Pre ordered taxies turning up 30-45 min late. Nobody to talk to in the office, all automated - not a fan
Never had a problem with 24/7 taxis, staff are friendly and courteous on the phone and Drivers are friendly.
A few months ago this company and app used to be very reliable, however, since the launch of the new app/system it has gone exponentially downhill! I can book a taxi hours in advance and still be left waiting up to 30 minutes after the time I’ve booked it for - it doesn’t matter the time of day either! I’ve been late to work numerous times, been left waiting with my shopping and felt stranded with no inclination of when the taxi is going to arrive. If you call the office you are greeted by the ineffective automated robot before getting through to an actual operator, only to be told they’re busy and the cab will be there ASAP - it’s not good enough. The supply/demand is obviously managed very poorly or the taxis would be relatively punctual. Diabolical service…. and I haven’t even mentioned the attitude of the drivers!
I tried over and over to put in a pick up address. It wouldn’t have it so I ended up calling. The earliest versions were much more efficient. Sorry
Pointless, even pre-booking a taxi doesn’t mean you’ll get one anywhere near the time you’ve booked it for - just what you want when you’ve finished work either a 1hr+ wait or a 1hr walk home. And good luck trying to get a cab with another firm because they’ve spent the last 5 years squeezing out all the other firms in the area Can’t talk to anyone it’s all automated so you have no clue what’s going on. Shambles, just let us know if you can’t handle the workload instead of letting us book taxis which will turn up god knows when
Made a booking a day ahead of time, received a booking confirmation, but when it came to the scheduled time the app simply told me it had not allocated a driver. Rang the main office number, and the call is intercepted by an automated system which acknowledges the booking, repeats the message about a driver not having been allocated, and with no option to speak to the call centre. The taxi never arrived, and I never received any callbacks or updates from the firm. Cannot use it again, and it’s made me less confident to even trust this firm with any bookings, via app or by phone, in future.
I don’t know what’s happened but 247 we’re always reliable but since this app came on line every cab has been late ( very) or not arrived at all in spite of booking hours in advance…very disappointing. I feel sorry for the drivers
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