311 Toronto
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Description

Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year.

Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more.

Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at.

Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request.

Easily book, reschedule or cancel appointments for select services.

Connect directly with a Customer Service Representative through the 311 Live Agent chat function.

Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location.

Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily.
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User Rating

3.02 out of 5

61 ratings in Canada

5 star
28
4 star
1
3 star
1
2 star
6
1 star
25

Ratings History

Reviews

๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ

JVo12 on

wonderful App ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ˜๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‘๐Ÿฟ๐Ÿ‘๐ŸฟโœŒ๐Ÿฟ๐Ÿ‘Œ๐Ÿฟ

Waste of time

Ilona Toronto on

Spent an hour creating a request. Then it took me to my settings to give app permission to access my photos. And then the whole request disappeared and I was back to the homepage. Very frustrating

Network Error nothing works

LRomanoTDot on

Itโ€™s been over a year and there is still a network error and you canโ€™t create any requests with the app, what is the point of this app? Sad that this isnโ€™t working and worse that no one fixing it.

This is a truly terribly designed app.

Dave 1234567890 on

This is an awful example of how to use technology to engage your citizens. Information architecture is incomprehensible. Functionality not obvious. Repeatedly asks user to re-enter same information. Appears to have been designed with goal to minimize interaction with Toronto residents.

Alway show network error. Does not matter you are on wifi or lte.

Smilodon888 on

Does not matter you are on wifi or lte. Alway show network error

keeps crashing

nadiastan on

iโ€™ve deleted and redownloaded the app several times and it keeps crashing every time i get to the part of the request to enter an address

No Racoon Sectionโ€ฆ Really?!

Chrispaynephoto on

So raccoons are on the TTC flyers but nowhere to be found in the 311 app? Deleted.

Garbage

theDaye on

Crashes every time I try to report something

Black screen

sandraetsky on

After downloading the app the screen went black and I re-started the app. I got most of the pothole report and my info filled in but when uploading the photo the screen went black again.

Why you canโ€™t open request to shovel snow?

Berg5354190 on

The app and your service is bad! Shoveling snow supposed to be basic in Toronto!

Store Rankings

Ranking History

Category Rankings

Chart
Category
Rank
Top Free
488

Keywords

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Revenue and Downloads

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App Info

Publisher
City of Toronto
Languages
English
Recent version
1.2.2 (3 months ago )
Released on
Jan 24, 2022 (2 years ago )
Also available in
Canada, United States
Last updated
1 month ago