Please listen to the reviews , unless you want high blood pressure for how irritated you’ll become. Had the same issues as everyone else. Created account, didn’t work anymore, created new one with an agent, gave me rewards, tried to log in later that week and same problem, never again found an agent to help, gave me an email to contact for app, took a month for them to respond to only say “ Create new account” like bruh!

Please fix your app. I can’t launch the app to redeem and or accumulate points.

Apple Pay doesn’t work and I usually skip 85 because I can’t order ahead and pick up. The first order I made I still had to line up to check in. Because the barista didn’t see any order come in. Guess it’s other coffee place for now.

Rewards don’t really work. I spend my points and not sure what happens next. Your points disappears but there is no instruction on how to get your free drink or stuff. Nothing happens.

The absolute worse update - ever!!! I can’t stand the app. You can’t decipher the rewards they’re offering, it’s a guessing game. The app is complex and pretty terrible compared to the last. Whoever made the decision to change the APP should be written up for failing to successfully upgrade the app.

App gets a 1 star review for being so poor.

Ridiculous, right? But that’s the reality of this store’s app or website. It says my email account doesn’t exist on this app or on their website, but their atHome website recognizes my email and cell phone. It’s been a year and basically the old loyal customers cannot use our rewards at all. Shame. Shame. Shame.

Ever since the new app came out, I have a hard time logging into the app ALWAYS. And, we I finally do log in, it doesn’t keep me logged in the next time, so then I can’t log in, again. The cashiers don’t know what to do except allow me to earn points, but you can only redeem with the app. It feels like a scam, which is super disappointing and annoying.

app does not function at all and UI/UX is so bad. you should fire your designers and developers because you are flushing money down the toilet by having this app at all and paying for cloud services and whatnot. it’s like bootcamp students made this thing. embarassing

Works fine! I was able to sign up for a new account and redeem points via receipt QR code. The 1-star reviews might be old