---
title: "A. O. Smith - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "With constant remote monitoring and helpful tools designed just for professionals, the A. O. Smith Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater m"
---

# A. O. Smith — United States

![A. O App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/8e/e1/f4/8ee1f471-a48e-9aef-a4ac-9d29decfbeb5/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/434x0w.png)

**Developer:** [A. O. Smith](https://apptail.io/developer/a-o-smith-Yqdc)
**Category:** Utilities
**Rating:** 1.3/5 (419 ratings)
**Price:** Free
**Bundle ID:** com.aosmith.warrantycheck
**Store:** Apple App Store
**Country:** United States
**Version:** 13.0.8 (released 2025-10-23)
**Original Release:** 2011-08-17
**Languages:** English, French

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id456489822)
**AppTail Page:** [https://apptail.io/app/a-o-smith-cFKc/united-states](https://apptail.io/app/a-o-smith-cFKc/united-states)

## A. O Description
With constant remote monitoring and helpful tools designed just for professionals, the A. O. Smith Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater management. 

Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more.
Whether for your home or your business, the iCOMM platform offers you peace of mind.


Designed for Professionals

XPERT Water Heater Selection Tool 
Provides personalized recommendations to help you identify the best options for your customers.

iCOMM™ Connectivity Platform 
Stay connected to the water heaters you install to monitor your water heaters remotely and adjust temperatures and settings.

Warranty Check & Product Cross-Reference
Find the warranty status for an A. O. Smith water heater and get replacement suggestions based on the current brand and model.


Designed for Homeowners

iCOMM™ Connectivity Platform
Stay connected to your water heater by monitoring temperature, schedules and more.

Operation Mode
Choose your ideal operating mode depending on how you use your water heater.

Demand Response and Time-of-Use Alignment
Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.

## A. O Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource115/v4/c7/6a/89/c76a894f-e226-eb75-7de5-d08a28631911/55eab22c-11f8-456a-98ec-a50c95624fb2_6.5-1.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource115/v4/28/ad/c7/28adc7ff-50e0-19a3-e961-c9560aab4b15/d5838566-9c96-4f57-a2f0-135555130834_6.5-2.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource125/v4/f9/0a/c6/f90ac60b-ce95-4c6a-55bc-47af7908fc4c/6f68070a-1188-4e61-b9b1-6baaaf5a9cbf_6.5-3.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource125/v4/02/86/db/0286db3e-d4be-e357-b494-c5ceae55d805/52666af3-e3c0-4266-8310-2b03076ef1b8_6.5-4.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource125/v4/02/48/fa/0248fabd-35b6-9f4e-cfb6-a85e1fa8cc89/5d60547d-20ca-425f-9ee7-643dccc51bf8_6.5-5.png/1284x2778.png)

## A. O Rating Breakdown in United States
- 5 stars: 13 (3%)
- 4 stars: 8 (2%)
- 3 stars: 12 (3%)
- 2 stars: 24 (6%)
- 1 stars: 362 (86%)

## A. O Reviews in United States

### *---- "Garbage, literally does not work at all. Spending extra for the wifi was a ripoff."
Garbage, literally does not work at all. Spending extra for the wifi was a ripoff.
-- Hobart nyc, 2025-11-27

### *---- "Garbage"
The app deletes all your saved devices every so often so you have to redo the whole process. Seriously embarrassing app.
-- No its berkie, 2025-11-01

### *---- "A real pain"
EVERY TIME we go on vacation and want to put the hot water heater on vacation mode we have to sign in and add our hot water heater like it was never registered. That means going down in the basement, standing on my head to scan the bar code or add the serial number and adding the date it was purchased (who remembers that). It’s easier just to leave it like it is which defeats the purpose.
-- TonkieC, 2025-10-31

### *---- "Trash"
App constantly loses your session, then forgets any devices you have registered.
-- FireTrailer, 2025-10-25

### *---- "pathetic"
forgets hot water heater regularly for no apparent reason
-- dougt646, 2025-10-24

### *---- "Wont connect"
What a waste of time! I registered the water heater with aosmith. When i try to input the serial number of the water heater into either the icomm app or the aosmith app, both of them say “unknown heater” well my receipt and the product registration says its known. This is shameful and the coders need to be fired and kicked out of the industry. I am probably lucky considering how bad all reviews are. How can you achieve 1 star (thats the minimum) reviews and be proud of your product? Are you even a serious business? You would have done better work if you just didnt bother.
-- Enigmale, 2025-10-18

### *---- "Joke of an app"
I would disconnect the 800 number too considering how lousy of an app this is. Every once in a while for kicks I try to register my new hot water heater and it consistently fails every time. If you’re buying a hot water heater based on its ability to be monitored online.. skip AO Smith.
-- Jjam69, 2025-10-16

### *---- "Unfortunate “app”"
I am so glad that we test apps prior to buying products (ones that will let us test them at least) because we have found some awful apps out there. This is not an exception. In fact, it reminded us of WHY we test the apps first. The app is featureless, not “streamlined” and outdated- if you think 1996 AOL chat room you’ll be getting close. 

With testing the app we had to do some digging and learned that there is no alert for water leaks, only alert “logging,” so you have to open and look at the app to see if there has been a leak. This is not helpful. I would like to know if 50gal+ of water just dumped all over my basement before the water shut-off stopped incoming flow. This makes a third-party leak detector necessary. 

Additionally, we keep getting an error saying their network is experiencing issues and that it’s in their end- at least they’re honest about that part. 

Rheem is our choice after comparing functionality, because, well, their app… functions.
-- LouMeigs, 2025-10-16

### *---- "Not Reliable"
Installed water heater with an AO Smith app that is worthless.  I have re-entered the system settings multiple times bc it fails to connect to the heater.  This is a vacation property that doesn’t need hot water every day.  That said it is a worthless app.
-- Keystone#1!, 2025-10-16

### *---- "Has never worked"
Don’t know how they can sell water heaters that are supposed to be blue tooth enabled when the app never works.  Should not have spent the extra money. 🙄
-- uhlkjjj, 2025-10-13

[View all A. O reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## A. O Discovered Keywords
- smith
- a o
- smith ai

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---

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