---
title: "Accolade, Inc. - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care"
---

# Accolade, Inc. — United States

![Accolade App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/d5/ed/3e/d5ed3eb9-313c-2ea6-bc9b-278701e220c3/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/434x0w.png)

**Developer:** [Accolade](https://apptail.io/developer/accolade-FzR)
**Category:** Health Fitness
**Rating:** 4.8/5 (38,834 ratings)
**Price:** Free
**Bundle ID:** com.accolade.apps.exclusive
**Store:** Apple App Store
**Country:** United States
**Version:** 16.1.0 (released 2026-01-28)
**Original Release:** 2017-02-15
**Languages:** English, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1203452254)
**AppTail Page:** [https://apptail.io/app/accolade-inc-hQG/united-states](https://apptail.io/app/accolade-inc-hQG/united-states)

## Accolade Description
Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

* Message your health assistant securely, with an easy way to connect by phone if needed

* Get answers to coverage and benefits

* Speak to a physician virtually 24 hours a day

* Connect with with mental health providers

* Get a second opinion with access to our nation-wide specialists

* Ask your health assistant for help finding a nearby local physician or facility

* Get answers to your questions regarding your healthcare bills

* Use the Accolade virtual wallet - share cards with your doctor right from the app

* Also use your prescription benefit card from the app

Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

## Accolade Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/90/a6/33/90a63334-f409-ecdb-1d2c-658a94e04dd6/6694c560-ccd2-4b45-aa95-512c0ad46dc5_iphone-6.5-01.jpg/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/35/b1/28/35b128d7-dbc3-35fd-af6e-f042a8d6c12e/8d3c7400-a509-44b8-96f1-24514ed5fc7a_iphone-6.5-02.jpg/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/39/ab/ee/39abeef0-d11a-14ef-ceb3-8233f2ed4c86/9007e636-4bac-49af-8947-903dcb40dbc7_iphone-6.5-03.jpg/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/94/56/1c/94561cec-2567-affb-eef8-7b0eb5a72bf6/3a02e178-7818-4a84-988d-bff299cd5aaa_iphone-6.5-04.jpg/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/ad/cd/65/adcd655a-7246-9654-72c9-f49c4a7d71a3/0b8153df-6ac7-49e5-ae48-a60e21ee724d_iphone-6.5-05.jpg/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/40/54/f8/4054f89b-1a1f-6e7d-66c5-a328a5a5f807/741c7679-7862-4e5f-be19-a1d8759d7397_iphone-6.5-06.jpg/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/85/4a/29/854a292b-0025-6a10-b8c8-0686b8df9e64/eb2c54fb-5287-420a-8f38-cd5660458502_iphone-6.5-07.jpg/1284x2778.png)

## Accolade Rating Breakdown in United States
- 5 stars: 34,678 (89%)
- 4 stars: 2,984 (8%)
- 3 stars: 641 (2%)
- 2 stars: 133 (0%)
- 1 stars: 398 (1%)

## Accolade Reviews in United States

### **--- "Low-key HIPAA violation"
The person I was talking to sent me someone else’s medical card. I’m not a HIPAA expert but I googled and that does appear to be a violation. They said “ignore that please” and continued the conversation.

They asked how are you, I responded, and then they again asked how are you. They answered my original question, said “my pleasure!” and disconnected while I was reading the two 16 page documents they sent me. I had a follow up question. It’s giving “I have a hundred patient tabs open”.
-- LowBarTripping, 2024-12-31

### *---- "App is useless. Deleted it"
App will not stay logged in, and will not remember credentials. There are no time stamps for chat help, which means hours and even days can pass without a human response. I’m chasing help down, which is pointless. It’s clear they have no funds to put towards the UX which translates to this company just doesn’t care.
-- Ghostbeans, 2024-12-12

### *---- "Awful app, worse service"
The 400 ways by which insurance companies come up with to give you less and screw you more and annoy you more as compared to last year, the 2020s version.
-- Somesillyname1984, 2024-12-03

### *---- "Hate new update"
They keep on closing conversations without waiting for a response. It’s infuriating.
-- SueMJoe, 2024-12-02

### ***** "This is on the initial use so less than 24 hours but fantastic"
Really glad I got this. Very responsive Ms knowledgeable
-- Ame~Ger, 2024-11-27

### ***** "Excellent customer service from Michael G"
Thank you
-- poseidon949, 2024-11-18

### *---- "Annoyingly slow and useless"
The service is slow. Chat response takes hours. The help you get from reps after you spent your time waiting is nonsense. The worst experience today just as two years ago, no improvements
-- Jeudi Au Lait, 2024-11-14

### *---- "The Worst"
I’ve been working with Accolade through my employer for 7 years now. Never, not even once, have I had an interaction with them where I wasn’t leaving a call being incredibly mad, felt like my problems had been solved, like I was heard, or like their employees even gave one ounce of care. Run away. Run away as fast as you can. I think doing business with the Taliban would be more productive.
-- Thomas Shelby III, 2024-11-13

### ***** "Great service"
I love it!
-- Joey99865, 2024-11-11

### ***** "Aba school"
Alexis has been so helpful with the process to get our newly Autistic daughter the support she needs. It can be overwhelming with a new diagnosis’s but with Alexis’s help she guides you in the right direction along with your care coordinator at your pcp office.
-- Cat201191, 2024-11-08

### ***** "Help over the phone!"
Just finished my telephone conversation with ASH, my new Accolade account handler. She assisted my husband and myself on making the right decision on choosing the appropriate health plan for 2025! Thank you ASH for your help and we are looking forward for more communications and advise from you !  Sincerely, Sam G!!
-- SammyPeru, 2024-11-05

### *---- "Worst app ever"
Lack of information, wrong information. Blatantly tried to mislead me on a claim to delay payment. different answers than the health plan. Be very wary of what they tell you.
-- Larry nicknamed, 2024-11-04

### ***** "Simply fantastic"
The reps always know what they’re doing, are very compassionate, patient, and reliable.
-- bloxy-cola, 2024-11-02

### **--- "Authentication is broken"
Despite the fact that I’ve logged in, many times, enabled FaceID, and created a PIN, every time I open the app it forces me to log in. Twice. The first log in does nothing but the second attempt works every time. Why have FaceID and a PIN if I have to enter my credentials every time? Twice.
-- Biorod, 2024-11-01

### *---- "Sure slow is responding to any query"
They are super slow at providing services, including response to the messages, resolving any issues, and they helpline wait time is on average 30mins plus
-- Shriya n, 2024-10-31

### ****- "Thank you team"
It’s so good
-- Intuitive7, 2024-10-28

### ***** "Great site loaded with wonderful information"
Glad I have started to use this amazing tool to help with my work life balance and questions about my plans. As a middle aged woman I am learning I need to take advantage of all my resources.
-- would such, 2024-10-24

### *---- "THE WORST CONCIERGE SERVICE"
I’m truthfully puzzled by all the positive reviews because Accolade has given me incorrect information on MULTIPLE occasions. They refuse to transfer my calls to my Anthem health plan. They tell me they’ll get a supervisor to call me back in 24-48 hours but they don’t. Unclear why the University of California designated them as a concierge service. It’s rather frustrating and stressful to say the least.
-- Valentina_AL, 2024-10-21

### *---- "Login is cumbersome"
The app says it uses Face ID, but it does not. It won’t remember your user name, so you have to type that and your password in every time you close the app. It’s cumbersome and makes me not want to use it, which I’m guessing is the point.
-- Melizbe, 2024-10-19

### *---- "Worst app"
This app is confusing to use, the support is terrible and doesn’t respond in a timely manner. If I had another option I wouldn’t use this thing at all but work has decided I have to use this terrible app. Good luck figuring out how to book an appointment. I still can’t figure out how to do it without taking a stupid quiz every time. Annoying.
-- Nothanksnotinterested1, 2024-10-18

[View all Accolade reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Accolade Discovered Keywords
- inc
- accolade

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---

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