ACE Elite Prepaid

Tried activating my card did not work called customer service was told I was denied called again they said card was fine just needed activated then sent me to the automated phone line wich didn’t work to begin with so I called back went through the same process and got sent back to the automated phone line needless to say customer service is awful there is much better cards out there with better customer service I do not recommend this card at all

I’ve had this service a really long time, way back before they even had an app. Love the service. Support has been great. Feature wise, the app is great. I’m able to do a lot from moving money, to managing my virtual cards. Looks like the developers keep building on it and adding useful features. With that said, I’m never excited to actually use the app. The load time across the board is astronomical. The app has the longest launch time compared to any other app on my phone. Going from one page to another always takes long to load. I most often end up given up and closing the app, then use the browser version. The functionality of the app needs a lot of work. The developers should invest resources to make the app snappier. That’s the only thing that’s missing.

This app works when it wants to I wish they would make an update that actually makes the app better so that we can use it

App is having issues loading up debit card transfers!

I have had Ace Elite for many years and everything was fine until a few years ago. I have contemplated switching to another bank but the only thing that was stopping me was that everything worked fine and I have a lot of bills automatically set up to be taken from that account. It’s work to switch all that over but I’m really considering it now because 1. the mobile check load doesn’t seem to work any more and there are no physical locations close to me to go in person so I always have to cash checks through a different bank and can’t deposit them unless I drive to another city. 2. You can’t go into your online account and change important information on your own as if people don’t move. 3. Whenever I do reach out for this company to update my information they are slow to do it and then each and every time they fix one thing then misspell my first name after the update making have to reach out AGAIN for them to correct that. I thought it was protocol for banks to double check spellings and other details before finalizing transactions. Better attention needs to be paid to what they’re doing and the app needs to be fixed so that the feature for mobile check load can actually be used. Because of this I think it’s time for me to leave this bank and bank with a more efficient company.

total waste of your money and when you have a problem you have to speak to someone that speaks very poor english they charge you for everything

App hasn't worked for two days.

Charged a fee to use my card in the store which led to my card being declined on the very first purchase, I had to use my other bank card to cover the transaction, once I left the store and I checked the statement and realized that I had been charged a fee just to use my card which resulted in my transaction being declined. After contacting support and stressing my opinion on how shady that is considering it says no fees they decided to put my money back and then proceeded to lock my account as of today December 16, 2021 the problem has not been solved and my account is still locked. I have decided to eat the money lost and leave this review for the second time this month because they decided to delete it not even a week ago if you don’t like what I have to say then please fix your policy and don’t lie to your customer.

I’ve been using this app for over 3 years and and jus stopped working over a month. Forcing me to keep up with my account online. Do unfortunate because I liked the app.

I’ve had this app only a week and i barely got my official card - though I’m not worried about the timing of when I got the card - what has me bugging is how the Mobile Check Load fails every single time ! I’ve not been able to load my card for some odd reason and somehow this app is bugged and is very long overdue for an update to fix this bug