Agoda: Cheap Flights & Hotels

It seems that 5 Star Hotels don’t give nice rooms to Agoda Customers in India . In recent booking through Agoda ,Non -Smoking Room with double bed was booked , but Crown Plaza hotel has first given Smoking Room , when objected, then given room with twin beds . But I never faced the same issues when I book hotel rooms through other travel websites like makemytrip or expedia. Agoda should review the agreements / policies in this regard

I have stayed in this property twice. My experience during first visit was good so planned another visit which did not go well. I booked a deluxe king room through Agoda which clearly mentioned that it had a bath tub(we had one in our previous stay as well) and this was the main reason for booking as my kid enjoyed a lot. We were informed by property management that the room does not have a bathtub and the room they showed was a small room in a multi-storey building which was not worth the money we paid. I can give examples of property with better rooms half the price next to the property. I contacted Agoda with the case and they acknowledged their mistake and informed me that they have reached property but they have not responded over call and email. This continued till 9 PM local time where I called and asked front office staff to respond to the email. They did not respond well so I personally went to front office where they informed they need GM permission to respond. They called GM on call and he responded that property has responded via chat on Agoda application with me and they did not reply to the email sent by travel partners(not sure what was the problem). I stayed there as I traveled long distance with a toddler and checked out next day. Received call from GM of property next day apologising for my trouble. I have to spend most of my time on call with Agoda and everything just spoiled my stay. The property cannot just blame travel partner for wrong advertising as they are also the one financially gaining from it. GM should have spent time reviewing wrong promotions instead of apologising the next day. I have moved legally against Agoda and Wayanad silver woods for misleading advertisement. Let’s consumer court decide what has to be done. Have attached screenshot of Agoda site and response from property

After payment, you wont receive confirmation mail of tickets and there is no proper customer care

I we used it for the first time this app I booked hotel which they highlighted as value for money That too 3 start hotel I spent 10 k for booking But i went to hotel it is 30yrs old and horror place with no cleanliness. I had to vacate the place and could not cancel my booking also I just wasted my 10 k. Horrible part is u cannot reach to customer care service also to tell your concern and cannot cancel booking. I strongly advice everybody Plz do not use Agoda app if you want to spend quality time with your loved once.

I have loved the experience and ease of Booking.

Agoda provides incorrect details regarding the hotel facilities...

I booked a hotel stay with the understanding that I had a free cancellation period of 15 days. However, the amount was deducted from my account the same night I made the booking. Due to this lack of transparency, I decided to cancel the booking. Despite canceling the reservation 50 days ago, I have yet to receive the refund. Although the booking falls under the free cancellation category. It question the credibility and trustworthyness of Agoda .

I hv never faced denied issues like Goibibo

The app is very user friendly

I have made a booking with this app. My payment is debited from my bank account but I didn’t get any confirmation for my booking. I have my payment confirmation message but no email received for my confirmation. It’s really hard to reach out to a costumer service if you don’t have booking ID. As didn’t get any email I don’t have booking ID. This is so frustrating