Would Recommend
Easy to use app, good functionality and meets all of our business requirements. Very handy that you can have this logged in on both your desktop and your mobile phone.
Aircall
Cloud phone for Businesses
#1 Keyword Rankings
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Top 10 Rankings
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Top 30 Rankings
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Top 100 Rankings
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Description
Trusted by 13,000+ companies, Aircall is an easy to use, cloud-based phone solution with features built for a better kind of conversation. Get VoIP set up in seconds and start
a conversation anywhere in
the world today.
No hardware. No headaches.
The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps.
Accelerate productivity with a powerful dialer and collaborative features:
● International numbers
Claim local numbers for your business in 100+ countries -- even if your team works a continent away.
● Shared contacts
Create and share selected contacts with your team so everyone can follow the conversation.
● Assign and comment on calls
Assign a call to a teammate or add context with a comment and the call will pop up on their to-do list.
● Call transfer
Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.
● Call recording
Review call recordings to help confirm details, monitor quality and guide training sessions.
● Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France.
Sign up for Aircall today
If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
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No hardware. No headaches.
The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps.
Accelerate productivity with a powerful dialer and collaborative features:
● International numbers
Claim local numbers for your business in 100+ countries -- even if your team works a continent away.
● Shared contacts
Create and share selected contacts with your team so everyone can follow the conversation.
● Assign and comment on calls
Assign a call to a teammate or add context with a comment and the call will pop up on their to-do list.
● Call transfer
Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.
● Call recording
Review call recordings to help confirm details, monitor quality and guide training sessions.
● Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France.
Sign up for Aircall today
If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
Screenshots
User Rating
3.25 out of 5
24 ratings in Australia
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Ratings History
Reviews
So many issues need fixed
The majority of the times it’s just slow and takes ages to load, constantly crashes and relaunches if it hasn’t been used in a few minutes, quality of connection is often poor, names sometimes don’t appear even if the contact is saved, answer function often doesn’t work, I get a notification confirming a text received and texts nowhere to be found when checking. Overall, just very frustrating to use unfortunately.
Can’t get notifications
The app is really really bad with notifications. You can’t get any notifications for missed calls. And after you open the app you have to wait 20 seconds jus to refresh a single table. Then another tabs just to refresh to see if you had any missed call. Unbelievable that this is company is worth millions and you can’t even do basic improvements on the app.
So convenient
I can use this wherever I am in the globe !
Disappointing
We switched from 3CX, big mistake. There is a ten second delay for calls to connect. SMS arrive minutes or sometimes even hours after being sent. Aircall support tells us that their system requires a wired set up via Ethernet and doesn’t play well with Bluetooth headphones. What year is this? If only Aircall Sales had of told us this before signing up. Poor quality and support. Avoid.
Update: phone call quality prohibits use
When trying to call out we get non-stop “this number is currently unreachable”. When we receive calls, the delay and skipping in the audio makes it a terrible experience. We end up just dropping it and calling from our regular phone service. A long way to go on making calls. For now we use it to funnel calls to voice mail.
Excellent Phone App!
Following is a paid review: Aircall is perfect for our business needs - with the new update to be able to message, it frees up our sales team to quickly respond to messages that come through all while setting business hours to not be disturbed after work! The app is easy, reliable and very quick at getting information. Thanks for making a fantastic product!
Love AirCall
This is one of the best programs in our tech stack for customer service. The app is great as it means I'm able to help the call centre wherever I am and keep track of the load, assign tickets etc
Great app to use
Had been using this for phone calls and text! Love it as it make things so easy to use, can be use on any computer or mobile! Hoping the text bit can be improved
Purely frustrating
Delays on calls connecting. Buggy. Voicemails delayed to come through. Constant, constant refreshing. And to top it all off when I wanted to cancel my subscription it has taken three emails, two support tickets and and a phone call to be told someone will call me back. Terrible.
Store Rankings
Ranking History
Category Rankings
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Top Free
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250
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Top Free
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275
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Top Free
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277
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Top Free
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280
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Top Free
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310
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Keywords
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Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- Aircall.io Inc.
- Languages
- English, French, Spanish, German, Norwegian Bokmål, Italian
- Recent version
- 7.9.0 (1 week ago )
- Released on
- Dec 15, 2015 (8 years ago )
- Also available in
- United States, France, Philippines, Germany, Australia, United Kingdom, Canada, Spain, Italy, Netherlands, Belgium, Ireland, Switzerland, Mexico, Ukraine, Brazil, Israel, New Zealand, Sweden, India, Portugal, Argentina, Norway, Russia, Malaysia, Kazakhstan, Turkey, Czechia, Greece, Austria, Finland, Chile, Thailand, Poland, Colombia, Romania, Saudi Arabia, Belarus, Singapore, South Africa, Azerbaijan, Taiwan, United Arab Emirates, Vietnam, Indonesia, Pakistan, Peru, Denmark, Dominican Republic, Algeria, Nigeria, Ecuador, Egypt, Lebanon, Kuwait, South Korea, Japan, Hong Kong, Hungary
- Last updated
- 1 week ago