---
title: "Alberta Blue Cross®—member app - Reviews, Revenue and Downloads in Canada | Apple App Store"
description: "Get paid faster and avoid delay with all you need to access your benefits in one place. With the Alberta Blue Cross® app 100 per cent of health claims can be submitted online, saving you time and mone"
---

# Alberta Blue Cross®—member app — Canada
> Making benefits simple.

![Alberta Blue Cross® App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/40/79/68/40796828-630a-8d18-c03b-0e5e70e64cec/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/434x0w.png)

**Developer:** [ABC BENEFITS](https://apptail.io/developer/abc-benefits-itQ) (Canada)
**Category:** Medical
**Rating:** 4.8/5 (21,635 ratings)
**Price:** Free
**Bundle ID:** ca.bluecross.ab.memberservices
**Store:** Apple App Store
**Country:** Canada
**Version:** 10.5.0 (released 2026-05-20)
**Original Release:** 2014-12-09
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/ca/app/app/id946208445)
**AppTail Page:** [https://apptail.io/app/alberta-blue-cross-member-app-kZf/canada](https://apptail.io/app/alberta-blue-cross-member-app-kZf/canada)

## Alberta Blue Cross® Description
Get paid faster and avoid delay with all you need to access your benefits in one place. With the Alberta Blue Cross® app 100 per cent of health claims can be submitted online, saving you time and money. Simply sign in using fingerprint or facial recognition to take full advantage of being an Alberta Blue Cross® member today. 
The app offers several convenient features such as 
•	your ID card—making it nearly impossible to forget at home,
•	online claims submission—in most cases payment is available next business day,
•	real-time claims history—find out if a claim has been processed with direct deposit date,
•	cancel or modify a claim—quickly make changes without phoning or waiting on hold,
•	upload receipts—take a photo of your receipt and upload,
•	benefit lookup—whether it is for prescription drug, health or dental, you can look up eligibility, how much of a benefit has been used and see when your next full-maximum is available,
•	direct-bill provider lookup—through google maps, find providers near you who direct-bill,
•	Balance®—your online wellness platform, 
•	direct deposit—sign up or update your banking information and stop waiting for cheques in the mail,
•	premium payment—avoid disruption by changing your payment dates or frequency and make your payments online,
•	personal information updates—prevent errors and easily update your email, address or phone number, and
•	documents and resources—view your account balance, letters, bills and tax receipts.
With all of this and more, we hope you will give the Alberta Blue Cross app a try.
Are you having any trouble? Please contact us at appfeedback@ab.bluecross.ca.

## Alberta Blue Cross® Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource124/v4/11/8b/90/118b90c0-01ad-cfed-97c7-3896cca5715f/c7f377fc-945f-4b11-b599-897aaa1fd124_1_ID_Card.png/640x920.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource124/v4/30/58/71/30587181-7539-f5b8-076e-c9d4b5f0204d/b3cb637b-a025-49e6-89be-1e4fdb207eaf_2_ID_Card.png/640x920.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource124/v4/53/cb/48/53cb4824-2416-c540-10aa-228ccaf69b8a/cee64640-24fc-44ae-ae41-da0f0ee905d1_3_Benefits.png/640x920.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/19/81/6d/19816d56-0013-c3bf-c7e5-ef5b24fa2684/f7ece4cf-cf5b-4d4e-bfc8-8541c7b66d84_4_Directbill.png/640x920.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource124/v4/8d/e6/aa/8de6aa62-1cc1-0c48-c6db-93ad77386305/fa4dd280-2370-4ad6-961a-785d7d76fdcd_5_Balance.png/640x920.png)

## Alberta Blue Cross® Rating Breakdown in Canada
- 5 stars: 18,549 (86%)
- 4 stars: 2,095 (10%)
- 3 stars: 455 (2%)
- 2 stars: 161 (1%)
- 1 stars: 375 (2%)

## Alberta Blue Cross® Reviews in Canada

### *---- "Where is everyone?"
Alberta Blue Cross is not as good as it used to be. Some of their telephone employees are not very knowledgeable about their plans. After finally getting the correct information from another ABC employee months later, I changed my plan but ABC refused to transfer my Balance Points so I had less than 3 weeks to use millions of points that I didn’t use before because the items they have to bid on are not as good as they used to be. I even filled out the “Manager Request Form 55227” but no manager contacted me. I realize this happened during the Christmas Season but some managers should be there to work...no?
-- angrynotbirds, 2025-01-01

### ***-- "Decent app, a few fixes to make it excellent"
First off, this app is easily the best I have used from different insurance providers. Despite this there are several annoyances which if fixed would easily change this to a 5-star review.

First, the mechanism to add to apple wallet uses an older third-party application (which is due to be fully retired.) This involves leaving the app to the web browser and then clicking another button. This could be better streamlined with direct incorporation of PassKit. 

Second, I utilize the biometric login and it’s somewhat frustrating to have to click the Login button each time the app launches. Having the main landing (login) page run a biometric check automatically would make the process much smoother. 

On the main Nav bar there is a selection for Account, which takes me to a nice page with the two options (Plan Information and Account Security). However, under the Menu nav bar option, there is another Account link that takes me to a different (lacking a nice UI!) page that only has the same two options. In fact, all of the options under the collapsible Menu seem to be a UI-lacking version of pages available through other pathways. Seems a lot redundant. 

The Notifications (seasonal closures at the moment) on the Home screen, when present, always reopen and don’t remember that I’ve seen them. Appreciate that users are often needing this stuff shouted at them, so I understand not being able to clear it entirely but having it remain collapsed would be appreciated. Also the triangle for open/close notifications behaves backwards - ie the triangle points up alongside the “Show Notifications” text when the banner is collapsed).

Lastly, my biggest pet peeve is that the app’s Display Name (as specified in the info.plot file with CBBundleDisplayName) is Member app. This means that when using the on-device search feature or within the App Library, typing “Alberta Blue Cross”, “Blue Cross”, or any variation thereof won’t pull up the app (instead I get my saved contact and web results!) Changing this to “Blue Cross Member App”, “Alberta Blue Cross”, or even the wordy “Alberta Blue Cross Member App” would resolve this issue while staying within the 30 character CBBundleDisplayName limitation. That said, “Blue Cross” would be a great Display Name at only 10 characters and is far more UX-friendly than “member app” which is better reserved as part of the official App Name.
-- Asclepiadae, 2024-12-17

### *---- "Difficult/time consuming had to call contact center +++"
I am a new member and have had to call the help desk 3 times to get set up and submit a claim. The first time, it would not let me register due to sending in the wrong email address. They had to change it by calling in, then I had to call again as my child’s middle name was entered as his first name. I called the help contact number and was told it is an administrative error on my employee’s behalf. So I had to call my HR to get it fixed ( BTW they have no idea why AB bluecross even have my kids’ middle names as the only info I gave them in the form was first and last names). I then had to call them to submit claims as I had to enter 24 dental procedure codes, tooth numbers, date of completion and provider!!! I was hoping it was as simple as sending a picture in an email of the paperwork… that did not happen. Also was told I cannot submit for the child who’s name is entered incorrectly as it will get denied, so I am responsible for finding out who messed up. Yes, me, not them. So frustrated. Do better !! I pay ALOT of $$$ for my family of 5 to have benefits and at this point I am sure I pay more per month than what I am using. Also, just to be clear, I cannot send in the paperwork ( would also be a pain, but less painful than submitting 24 claims in total ) as there is a Canada post strike.
-- Critic-amazed, 2024-11-28

### ***-- "Keeps closing the app"
The app says it allows 10 entries before submitting however at the third entry for health spending claim, it keeps kicking me out and then I have to enter everything again.  I resorted to just entering one at a time.
-- AB blue cross app, 2024-10-16

### *---- "App Times Out"
Horrible app; when you submit a claim it stalls out and never actually submits the claim. I have had someone straight from bluecross tell me that it’s a problem. Skip the app and just use the web browser on your phone, it’s faster too. Like people with health issues don’t already have enough to worry about.
-- lad boo djd on, 2024-08-14

### ***** "Easily accessible"
The app is straight forward and easy to navigate. Making a claim is a simple process.
-- Ginge8433, 2024-07-21

### ***** "Great app"
Easy to use. And Quick
-- word123455, 2024-07-12

### ***** "Incredible UX"
I would say that this is probably the most user-friendly app I’ve ever used, very intuitive and information is easily accessed.
-- listener in the city, 2024-07-02

### ***** "Simple and easy"
Very easy to use for claims and check benefit coverages
-- hyperglyyy, 2024-06-12

### **--- "Not working"
I cannot access the app anymore since it needs to be updated. But yet it’s not letting me up date it…
-- KAhidden, 2024-05-18

### *---- "My wife cannot enter her own benefit claim"
Because my wife is considered a dependant on my plan she has no access to submit her own claim on the app. This is totally unacceptable. Please change that.
-- Busitec, 2024-04-05

### ***** "Next day refund mostly"
App is fast and easy 
Claims appear processed immediately online.
-- Festy Oloye, 2024-04-04

### **--- "Update every time I use the app!?"
Absolutely every time I use this app I have to update it first. Why is that? Is there not a robust testing of the app version before releasing it? There are constant bug fixes.
-- Mcfakd, 2024-03-29

### ***** "Osteopathy"
Great service ever
-- Rommel Attendido, 2024-03-22

### **--- "I also can’t submit any claims through the app."
Writing on 20/Feb/2024, the app won’t let me submit a new claim. It gives me a green loading circle for 10 seconds and then doesn’t proceed. It also does not remember any of my previous providers, so I had to re-add them manually. Very inconvenient and I hope this is fixed soon. I have been considering cancelling my Blue Cross plan for a while now, the mobile app not working might push me over the edge.
-- schlmitty, 2024-02-21

### *---- "Can’t submit any claims"
The app used to work but now it won’t let me submit any claims. After clicking the submit button a green circle appears for 10 seconds and then it goes away and nothing is submitted. 
Super frustrating- I’ve tried submitting a claim many different times on different days over the past week. Nothing works. 
Please fix the app
-- Becca.mullen1, 2024-02-18

### ***** "Awesome and easy to use!"
I love the app. Its simple and easy to find information and submit claims!
-- Scam8, 2024-02-17

### ****- "Bluecross app"
Great app, easy to submit claims and see balances. To make it better, add FaceID or auto populate password. It’s annoying to enter/search password key.
-- pdhillon43, 2024-02-14

### ***** "Great service"
Great!…
Also can be confusing at times.
-- MoeSylv, 2024-02-02

### *---- "Claim"
While claiming my eye exam & proscription glasses they don’t even give me 200$ total eye checkup & glasses cast me 350$ they said 200$ limit & they allow me only 120$ wht is this no use of buying insurance I have paid yearly more than 2000$ since 3 yr still no use of this insurance claim
-- sainghen, 2024-01-11

[View all Alberta Blue Cross® reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Alberta Blue Cross® Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Canada | Medical | #32 |

## Alberta Blue Cross® Discovered Keywords
- my alberta
- ahs mobile
- alberta health services
- alberta blue cross
- alberta health
- zenplanner
- zen planner member app
- zen planner
- member app
- alberta motor association

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## Alberta Blue Cross® Available In
- [Canada](https://apptail.io/app/alberta-blue-cross-member-app-kZf/canada)
- [United States](https://apptail.io/app/alberta-blue-cross-member-app-kZf/united-states)
- [Philippines](https://apptail.io/app/alberta-blue-cross-member-app-kZf/philippines)
- [India](https://apptail.io/app/alberta-blue-cross-member-app-kZf/india)
- [Nigeria](https://apptail.io/app/alberta-blue-cross-member-app-kZf/nigeria)
- [Ukraine](https://apptail.io/app/alberta-blue-cross-member-app-kZf/ukraine)
- [Türkiye](https://apptail.io/app/alberta-blue-cross-member-app-kZf/turkey)
- [Japan](https://apptail.io/app/alberta-blue-cross-member-app-kZf/japan)
- [United Kingdom](https://apptail.io/app/alberta-blue-cross-member-app-kZf/united-kingdom)
- [China](https://apptail.io/app/alberta-blue-cross-member-app-kZf/china)
- [United Arab Emirates](https://apptail.io/app/alberta-blue-cross-member-app-kZf/united-arab-emirates)
- [Mexico](https://apptail.io/app/alberta-blue-cross-member-app-kZf/mexico)
- [Hong Kong SAR China](https://apptail.io/app/alberta-blue-cross-member-app-kZf/hong-kong)
- [Colombia](https://apptail.io/app/alberta-blue-cross-member-app-kZf/colombia)
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- [Dominican Republic](https://apptail.io/app/alberta-blue-cross-member-app-kZf/dominican-republic)
- [Algeria](https://apptail.io/app/alberta-blue-cross-member-app-kZf/algeria)
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- [Kazakhstan](https://apptail.io/app/alberta-blue-cross-member-app-kZf/kazakhstan)
- [Lebanon](https://apptail.io/app/alberta-blue-cross-member-app-kZf/lebanon)
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---

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