4.66 out of 5
3,827 ratings in United States
From Uber to Lyft, and in between, Alto is the only service that I feel safe with and have never have an incident with. Their drivers are top, the car is immaculate and whenever I’ve lost something or I’ve ordered a car for someone else, the driver/service always keeps me posted.
Always a clean car and the drivers are great. I never have to wonder if I’m safe. Thanks Alto!
Loving Alto! Super dependable, cars are clean and uniformly spacious, drivers are courteous and helpful!
The alto experience is excellent: their cars are clean and new, the drivers are nice, polite and drive well. Prices are reasonable and the overall experience as a rider is just far more pleasant and safer than that other four-letter ride share provider. Yes the pickup time is a little longer, but knowing your driver is properly vetted, insured and sober seems like a worthwhile trade to me!
On top of the membership fee the rides themselves are expensive but when you are actually able to get a ride it is usually fine. Unfortunately the times when I most need a ride (late night / airport pickup) it’s common for there to be no available cars. Alto does offer a month free when this happens but for how often it does occur it makes me rely less and less on this service.
The service is terrible. The app is terrible and they don’t service many areas, I would stick with Uber.
all I have to say is way better than Uber.
The app does not tell you that the subscription is not refundable if you cancel. you can only find this on the web page and not the mobile device. it does not tell you when you sign up. This is consumer fraud and undermines consumer trust. i will post this on social media if they don't give me my money back.
This company is a ripoff. Opaque pricing and certainly overpriced. I would have gotten the same service for 30% less and that is with Alto’s bogus “discount”.
I have been an alto member for over a year and religiously used the service for trips to the airport every other week (as recently as 2 weeks ago) and I would have given them 5 stars for the service. Recently, they changed their service territory to exclude my home making me unable to use their service, but they will not let me request a refund of my membership fee. I understand the need to change the service to make it work business wise but screwing around over previously loyal customers in the process is unacceptable.
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