---
title: "网易七鱼-全智能云客服专家 - Reviews, Revenue and Downloads in China | Apple App Store"
description: "网易七鱼是网易旗下的一款SaaS模式的云客服产品，致力于通过自主研发的客服机器人为企业客户降低企业管理成本，提高客户满意度，随时随地解决客户问题。以“七鱼改变客服，服务创造价值”的产品理念，为企业在客服工作效率、客服服务意识、客服专业化方面提供一整套的服务解决方案。  网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，"
---

# 网易七鱼-全智能云客服专家 — China

![网易七鱼 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/6b/48/1f/6b481f10-897e-8d87-3929-611d199d3349/AppIcon-0-0-1x_U007emarketing-0-8-0-0-85-220.png/400x400bb.png)

**Developer:** [NetEase (Hangzhou) Network Co](https://apptail.io/developer/netease-hangzhou-network-co-Kubb)
**Category:** Business
**Rating:** 2.2/5 (233 ratings)
**Price:** Free
**Bundle ID:** com.netease.qiyukf
**Store:** Apple App Store
**Country:** China
**Version:** 6.18.0 (released 2025-11-21)
**Original Release:** 2016-05-24

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/cn/app/app/id1115553655)
**AppTail Page:** [https://apptail.io/app/app-YrYb/china](https://apptail.io/app/app-YrYb/china)

## 网易七鱼 Description
网易七鱼是网易旗下的一款SaaS模式的云客服产品，致力于通过自主研发的客服机器人为企业客户降低企业管理成本，提高客户满意度，随时随地解决客户问题。以“七鱼改变客服，服务创造价值”的产品理念，为企业在客服工作效率、客服服务意识、客服专业化方面提供一整套的服务解决方案。

网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，云客服系统还对接了企业的 CRM；并且支持多种方式创建工单，方便跨部门协作以及问题跟进；最后，还会给企业提供给数据报表及分析。

## 网易七鱼 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/44/a5/d7/44a5d74b-de25-5f60-5b0c-2e1de1644743/mzl.cinzsgce.png/640x960.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/d8/ab/64/d8ab6469-2684-6c2a-5bf9-a2e8d29281c4/mzl.txgcdxqv.png/640x960.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/29/23/c7/2923c7f4-8ee4-51e4-4380-e692602f6f47/mzl.ascwmouf.png/640x960.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/e5/9f/e3/e59fe30b-ee17-5ada-f230-dedea673a23e/mzl.jtvxpoyu.png/640x960.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/84/ff/5d/84ff5dca-0d2f-124e-abb7-786c58138c4a/mzl.zicpjzvv.png/640x960.png)

## 网易七鱼 Rating Breakdown in China
- 5 stars: 61 (26%)
- 4 stars: 3 (1%)
- 3 stars: 12 (5%)
- 2 stars: 9 (4%)
- 1 stars: 148 (64%)

## 网易七鱼 Reviews in China

### *---- "难用"
老是闪退不说，退出登录退出后台还能弹消息，怎么，后台杀不掉吗？？？
-- Deppfover, 2024-05-31

### *---- "无法收到进线提示"
进线手机没有提示 已确认通知都开了
-- 侬管吾啊, 2024-05-28

### *---- "呼叫功能希望尽快修复"
经常听不到声音和卡断，效率低，影响使用
-- 干净整洁名你订, 2024-05-23

### ***-- "闪退"
最新版本，每次选择快捷回复一点发送就闪退，消息也是红色感叹号未发出状态
-- 奎唧唧, 2023-06-24

### *---- "手机端消息点开以后会错乱！！"
消息错乱的问题能不能修复，能不能！！！这个问题真的是困扰了很久了。
-- Lai3BOM, 2023-05-20

### *---- "气人"
突然没有提示音了
-- 王老师92929, 2023-03-10

### **--- "ipad没有横屏版"
麻烦推出ipad横屏版，谢谢，这样方便我们办公
-- 陳先生（汕尾）, 2021-05-11

### *---- "不好用，提示音也时有时无"
很不方便，有时候提示，有时候不提示。或者转过来也非常慢。经常抽风的软件，无语。
-- 谭言西丶, 2021-01-23

### *---- "居然没有mac版？？"
M1的电脑搞了半天下载了iPhone版 还是简化的 是客服不配用苹果电脑吗TAT 为什么不能出一个mac版本的呢
-- 重中之重执着着, 2021-01-13

### *---- "和别的软件比不了，太垃"
手机版没有知识库
-- 嘻哈男神。cv, 2020-12-16

[View all 网易七鱼 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## 网易七鱼 Discovered Keywords
- 智能云客服
- 美洽客服
- 环信客服
- 网易七鱼

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## 网易七鱼 Available In
- [China](https://apptail.io/app/app-YrYb/china)
- [Taiwan](https://apptail.io/app/app-YrYb/taiwan)
- [Argentina](https://apptail.io/app/app-YrYb/argentina)
- [Australia](https://apptail.io/app/app-YrYb/australia)
- [Azerbaijan](https://apptail.io/app/app-YrYb/azerbaijan)
- [Bahrain](https://apptail.io/app/app-YrYb/bahrain)
- [Brunei](https://apptail.io/app/app-YrYb/brunei)
- [Brazil](https://apptail.io/app/app-YrYb/brazil)
- [Chile](https://apptail.io/app/app-YrYb/chile)
- [Colombia](https://apptail.io/app/app-YrYb/colombia)
- [Algeria](https://apptail.io/app/app-YrYb/algeria)
- [Ecuador](https://apptail.io/app/app-YrYb/ecuador)
- [Egypt](https://apptail.io/app/app-YrYb/egypt)
- [Hong Kong SAR China](https://apptail.io/app/app-YrYb/hong-kong)
- [Indonesia](https://apptail.io/app/app-YrYb/indonesia)
- [Israel](https://apptail.io/app/app-YrYb/israel)
- [India](https://apptail.io/app/app-YrYb/india)
- [Japan](https://apptail.io/app/app-YrYb/japan)
- [South Korea](https://apptail.io/app/app-YrYb/south-korea)
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- [Macao SAR China](https://apptail.io/app/app-YrYb/macau)
- [Mauritius](https://apptail.io/app/app-YrYb/mauritius)
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- [Senegal](https://apptail.io/app/app-YrYb/senegal)
- [Thailand](https://apptail.io/app/app-YrYb/thailand)
- [Uruguay](https://apptail.io/app/app-YrYb/uruguay)
- [Uzbekistan](https://apptail.io/app/app-YrYb/uzbekistan)
- [Vietnam](https://apptail.io/app/app-YrYb/vietnam)
- [United Arab Emirates](https://apptail.io/app/app-YrYb/united-arab-emirates)
- [South Africa](https://apptail.io/app/app-YrYb/south-africa)
- [Angola](https://apptail.io/app/app-YrYb/angola)

---

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