网易七鱼-全智能云客服专家
Published by:
NetEase (Hangzhou) Network Co
Description
网易七鱼是网易旗下的一款SaaS模式的云客服产品，致力于通过自主研发的客服机器人为企业客户降低企业管理成本，提高客户满意度，随时随地解决客户问题。以“七鱼改变客服，服务创造价值”的产品理念，为企业在客服工作效率、客服服务意识、客服专业化方面提供一整套的服务解决方案。
网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，云客服系统还对接了企业的 CRM；并且支持多种方式创建工单，方便跨部门协作以及问题跟进；最后，还会给企业提供给数据报表及分析。
网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，云客服系统还对接了企业的 CRM；并且支持多种方式创建工单，方便跨部门协作以及问题跟进；最后，还会给企业提供给数据报表及分析。
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App Info
- Category
- Business
- Publisher
- NetEase (Hangzhou) Network Co
- Languages
- Chinese
- Recent release
- 6.0.1 (8 months ago )
- Released on
- May 24, 2016 (8 years ago )
- Also available in
- China , Taiwan , Poland , Italy , Japan , South Korea , Kuwait , Kazakhstan , Lebanon , Malaysia , Nigeria , Netherlands , Norway , New Zealand , Peru , Philippines , Pakistan , India , Portugal , Romania , Russia , Saudi Arabia , Sweden , Singapore , Thailand , Türkiye , Ukraine , Uzbekistan , Vietnam , South Africa , Denmark , Argentina , Austria , Australia , Azerbaijan , Belgium , Brazil , Belarus , Switzerland , Chile , Colombia , Cyprus , Czechia , Germany , United Arab Emirates , Algeria , Ecuador , Egypt , Spain , Finland , United Kingdom , Greece , Hong Kong SAR China , Croatia , Hungary , Indonesia , Ireland , Israel , United States
- Last Updated
- 3 months ago
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