---
title: "Soporte de Apple - Reviews, Revenue and Downloads in Colombia | Apple App Store"
description: "¿Necesitas ayuda? Obtén el soporte que necesitas para los productos Apple que tanto te gustan; todo en un solo lugar. El soporte técnico de Apple te brinda acceso personalizado a soluciones para todos"
---

# Soporte de Apple — Colombia
> Estamos aquí para ayudarte

![Soporte de Apple App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/bd/1e/02/bd1e028f-cab6-5301-16e2-c9ced7bc9a9f/AppIcon-0-1x_U007epad-0-0-0-1-0-0-P3-0-0-0-85-220-0.png/400x400bb.png)

**Developer:** [Apple](https://apptail.io/developer/apple-Dg) (United States)
**Category:** Utilities
**Rating:** 3.9/5 (513 ratings)
**Price:** Free
**Bundle ID:** com.apple.supportapp
**Store:** Apple App Store
**Country:** Colombia
**Version:** 5.17.1 (released 2026-11-04)
**Original Release:** 2017-01-24

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/co/app/app/id1130498044)
**AppTail Page:** [https://apptail.io/app/apple-ZFj/colombia](https://apptail.io/app/apple-ZFj/colombia)

## Soporte de Apple Description
¿Necesitas ayuda? Obtén el soporte que necesitas para los productos Apple que tanto te gustan; todo en un solo lugar. El soporte técnico de Apple te brinda acceso personalizado a soluciones para todos los productos y servicios de Apple. Obtén información sobre cómo administrar tus suscripciones, restablecer la contraseña de tu cuenta de Apple y mucho más. Comunícate con nosotros por chat para solucionar un problema o recibir soluciones guiadas paso a paso para que lo resuelvas por tu cuenta. Si decides visitar el Genius Bar o un proveedor de servicios autorizado por Apple, el Soporte técnico de Apple te puede ayudar a encontrar una tienda cercana para reservar una cita.

Nota: La app Soporte de Apple, los planes AppleCare y ciertas funcionalidades de la app o los planes AppleCare solo están disponibles en algunos países o regiones.

No es necesario que compres un plan AppleCare+ para usar la app Soporte de Apple. Si compras un plan AppleCare+, el pago se cargará a tu cuenta de Apple en el momento en que confirmes la compra. En el caso de los planes de pago mensual o anual (si están disponibles en tu país o región), el pago se cargará a tu cuenta automáticamente dentro de las 24 horas anteriores al cierre del período de facturación vigente. Puedes administrar tu plan de pago mensual o anual desde la configuración de tu cuenta en el dispositivo tras finalizar la compra. Las reglas, las restricciones, los términos y las condiciones se aplican a todos los planes AppleCare+. Para ver los Términos y condiciones de los planes AppleCare+ (si hubiera) que se venden por región, consulta apple.com/legal/sales-support/applecare/applecareplus/.  Todos los planes AppleCare+ se pueden cancelar en cualquier momento de acuerdo con los Términos y condiciones de los planes AppleCare+. Consulta apple.com/legal/privacy/ para leer la Política de privacidad de Apple.

## Soporte de Apple Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/42/51/96/42519634-f553-4a8a-1aef-5b2d0822a3b6/24ec55ea-cc9b-43d2-bb9e-15aae006ab0c_iPhone-13-Pro-01-LandingScreen-es_MX.png/2688x1242.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/2b/51/9b/2b519ba7-e227-4e22-045a-88fcc6a83a45/a85b682a-5672-48eb-8902-9622d02e2ddf_iPhone-13-Pro-02-Solutions-es_MX.png/2688x1242.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/75/89/07/758907c2-eb29-a871-8e5d-62c435bb085c/bb0e75bc-03a0-4a62-879b-675886fa71d4_iPhone-13-Pro-04-Reservation-es_MX.png/2688x1242.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/f2/39/2b/f2392b1a-0f27-626a-70b4-00c423eb5262/6f294791-ee4d-416b-9e2a-9caad95ab378_iPhone-13-Pro-06-ServicesNoInfo-es_MX.png/2688x1242.png)

## Soporte de Apple Rating Breakdown in Colombia
- 5 stars: 319 (62%)
- 4 stars: 42 (8%)
- 3 stars: 34 (7%)
- 2 stars: 28 (5%)
- 1 stars: 90 (18%)

## Soporte de Apple Reviews in Colombia

### ***** "Excelente"
Perfect.
-- Holakarenmora, 2025-06-23

### *---- "De lo peor que hay"
De lo peor que hay, he llevado el celular varias veces y no me dan solución.
-- Yei😎, 2025-01-16

### *---- "Made me lost 2 hours of my time and didn’t solve anything."
Unnecessary wasted time on the phone for not getting the issues solved.
I was promised 6 months of apple music with my purchase and now it is not valid and they won’t help.
-- zcure, 2024-11-12

### *---- "Apple No responde por reembolso"
Tuve una mala experiencia con apple pay, no reembolsan el dinero y no responden ni con servicio al cliente.
-- Jesus0501, 2024-11-04

### *---- "Shortcut"
Algo que odio de iPhone es que no tenga la opción de activar o desactivar la ubicación desde el centro de notificaciones. Toca ir directamente a configuraciones
-- pelidiscreto, 2024-10-08

### *---- "Estafa nunca responde cuando deben devolver dinero"
Llevo más de 20 mensajes esperando mi devolución de dinero y ni siquiera me responden . Ladrones , estafadores
-- luisita Toro, 2024-09-01

### *---- "Decepcionante servicio al cliente"
Lamentablemente, mi experiencia con la app de soporte de Apple ha sido muy decepcionante. Cada vez que he tenido un problema, el equipo de soporte se limita a decir que mi caso “no es elegible para reembolso” sin ofrecer ninguna explicación clara ni proporcionar una solución alternativa. Me esperaba mucho más de una empresa como Apple, que siempre se ha jactado de su atención al cliente. Es frustrante sentir que no se toman el tiempo para entender el problema del cliente ni para brindar una respuesta adecuada. Espero que mejoren este aspecto y ofrezcan un servicio más comprensivo y resolutivo en el futuro.
-- lattimot, 2024-07-31

### *---- "Soporte inútil"
Nos robaron el celular hablamos con soporte para cambiar la clave de icloud y poder entrar a encontrar , no dijeron que debíamos esperar 10h y llegado el
Momento esperar 27 días más, por esta app pudimos cambiar clave en 3 min para hallarlo
Pero ya no aparece en radar fue desarmado, el soporte jamás nos habló de esta opción fueron negligentes gente incompetente
-- Inefable99, 2024-05-03

### **--- "Bloqueo"
Hola no hay manera de recuperar mi cuenta resulta que acepta la clave y es la correcta pero me dice que sigue bloqueado aunque me envían un mensaje diciendo que la clave se restableció cuando introduzco esa clave me dice que está bloqueado y que me van a enviar un mensaje y nunca lo envían?????? Que les pasa
-- hijamada.3, 2023-11-24

### *---- "Bad"
Odio que la batería de Apple se desgaste muy rapido
-- LGnanii, 2023-07-01

[View all Soporte de Apple reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Soporte de Apple Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | China | Utilities | #11 |
| Top Free | United States | Utilities | #11 |
| Top Free | Singapore | Utilities | #13 |
| Top Free | United Arab Emirates | Utilities | #13 |
| Top Free | South Korea | Utilities | #14 |
| Top Free | Canada | Utilities | #14 |
| Top Free | Kuwait | Utilities | #14 |
| Top Free | Egypt | Utilities | #14 |
| Top Free | Mexico | Utilities | #14 |
| Top Free | Türkiye | Utilities | #15 |
| Top Free | Lebanon | Utilities | #15 |
| Top Free | Austria | Utilities | #15 |
| Top Free | Spain | Utilities | #16 |
| Top Free | Algeria | Utilities | #16 |
| Top Free | Australia | Utilities | #16 |
| Top Free | Taiwan | Utilities | #16 |
| Top Free | Hong Kong SAR China | Utilities | #17 |
| Top Free | Hungary | Utilities | #17 |
| Top Free | United Kingdom | Utilities | #17 |
| Top Free | Philippines | Utilities | #19 |
| Top Free | Germany | Utilities | #19 |
| Top Free | Colombia | Utilities | #19 |
| Top Free | Thailand | Utilities | #19 |
| Top Free | Italy | Utilities | #19 |
| Top Free | Poland | Utilities | #20 |
| Top Free | Peru | Utilities | #20 |
| Top Free | Switzerland | Utilities | #21 |
| Top Free | South Africa | Utilities | #21 |
| Top Free | Japan | Utilities | #21 |
| Top Free | India | Utilities | #23 |
| Top Free | Malaysia | Utilities | #23 |
| Top Free | Ireland | Utilities | #23 |
| Top Free | New Zealand | Utilities | #24 |
| Top Free | Netherlands | Utilities | #25 |
| Top Free | Saudi Arabia | Utilities | #25 |
| Top Free | Czechia | Utilities | #25 |
| Top Free | Ecuador | Utilities | #25 |
| Top Free | Sweden | Utilities | #25 |
| Top Free | Pakistan | Utilities | #26 |
| Top Free | Romania | Utilities | #27 |
| Top Free | Chile | Utilities | #28 |
| Top Free | France | Utilities | #28 |
| Top Free | Argentina | Utilities | #29 |
| Top Free | Brazil | Utilities | #29 |
| Top Free | Vietnam | Utilities | #30 |
| Top Free | Portugal | Utilities | #31 |
| Top Free | Israel | Utilities | #31 |
| Top Free | Finland | Utilities | #31 |
| Top Free | Denmark | Utilities | #31 |
| Top Free | Nigeria | Utilities | #31 |
| Top Free | Belgium | Utilities | #33 |
| Top Free | Indonesia | Utilities | #34 |
| Top Free | Greece | Utilities | #35 |
| Top Free | Ukraine | Utilities | #35 |
| Top Free | Kazakhstan | Utilities | #38 |
| Top Free | Azerbaijan | Utilities | #39 |
| Top Free | Dominican Republic | Utilities | #41 |
| Top Free | Norway | Utilities | #46 |
| Top Free | Russia | Utilities | #61 |
| Top Free | Belarus | Utilities | #77 |
| Top Free | China | Overall | #97 |
| Top Free | Algeria | Overall | #128 |
| Top Free | Singapore | Overall | #129 |
| Top Free | Egypt | Overall | #131 |
| Top Free | Hong Kong SAR China | Overall | #141 |
| Top Free | United Arab Emirates | Overall | #152 |
| Top Free | Colombia | Overall | #166 |
| Top Free | Peru | Overall | #168 |
| Top Free | Switzerland | Overall | #169 |
| Top Free | Lebanon | Overall | #170 |
| Top Free | Germany | Overall | #177 |
| Top Free | Canada | Overall | #178 |
| Top Free | United States | Overall | #183 |
| Top Free | Australia | Overall | #185 |
| Top Free | Pakistan | Overall | #186 |
| Top Free | Ecuador | Overall | #187 |
| Top Free | Austria | Overall | #187 |
| Top Free | Mexico | Overall | #189 |
| Top Free | Italy | Overall | #193 |
| Top Free | Türkiye | Overall | #195 |
| Top Free | Saudi Arabia | Overall | #200 |
| Top Free | Spain | Overall | #221 |
| Top Free | Kuwait | Overall | #222 |
| Top Free | Israel | Overall | #225 |
| Top Free | Japan | Overall | #228 |
| Top Free | India | Overall | #232 |
| Top Free | Taiwan | Overall | #236 |
| Top Free | South Africa | Overall | #238 |
| Top Free | Argentina | Overall | #239 |
| Top Free | France | Overall | #240 |
| Top Free | United Kingdom | Overall | #244 |
| Top Free | Dominican Republic | Overall | #246 |


## Apps Similar to Soporte de Apple
- [Remote, Mouse and Keyboard](https://apptail.io/app/remote-mouse-and-keyboard-htd/colombia)
- [Unimote : smart TV remote](https://apptail.io/app/unimote-smart-tv-remote-Uuf/colombia)
- [CleanMy®Phone: Cleanup Storage](https://apptail.io/app/cleanmyphone-cleanup-storage-SPm/colombia)
- [Device Tracker](https://apptail.io/app/device-tracker-IOw/colombia)
- [AirFind－ Find My Lost Device](https://apptail.io/app/airfind-find-my-lost-device-ESw/colombia)
- [Hidden Spy Camera Finder Pro](https://apptail.io/app/hidden-spy-camera-finder-pro-IFy/colombia)
- [Total Adblock - Ad Blocker](https://apptail.io/app/total-adblock-ad-blocker-OUy/colombia)
- [Hidden Camera Detector - Peek](https://apptail.io/app/hidden-camera-detector-peek-ftz/colombia)
- [Wifi Analyzer Network Analyzer](https://apptail.io/app/wifi-analyzer-network-analyzer-rtB/colombia)
- [V720](https://apptail.io/app/v720-Qxcc/colombia)

## Soporte de Apple Available In
- [China](https://apptail.io/app/apple-ZFj/china)
- [United States](https://apptail.io/app/apple-ZFj/united-states)
- [Japan](https://apptail.io/app/apple-ZFj/japan)
- [India](https://apptail.io/app/apple-ZFj/india)
- [Saudi Arabia](https://apptail.io/app/apple-ZFj/saudi-arabia)
- [Russia](https://apptail.io/app/apple-ZFj/russia)
- [Türkiye](https://apptail.io/app/apple-ZFj/turkey)
- [Thailand](https://apptail.io/app/apple-ZFj/thailand)
- [United Kingdom](https://apptail.io/app/apple-ZFj/united-kingdom)
- [Germany](https://apptail.io/app/apple-ZFj/germany)
- [France](https://apptail.io/app/apple-ZFj/france)
- [Canada](https://apptail.io/app/apple-ZFj/canada)
- [Brazil](https://apptail.io/app/apple-ZFj/brazil)
- [Italy](https://apptail.io/app/apple-ZFj/italy)
- [Taiwan](https://apptail.io/app/apple-ZFj/taiwan)
- [Mexico](https://apptail.io/app/apple-ZFj/mexico)
- [Australia](https://apptail.io/app/apple-ZFj/australia)
- [Spain](https://apptail.io/app/apple-ZFj/spain)
- [Vietnam](https://apptail.io/app/apple-ZFj/vietnam)
- [United Arab Emirates](https://apptail.io/app/apple-ZFj/united-arab-emirates)
- [Malaysia](https://apptail.io/app/apple-ZFj/malaysia)
- [Indonesia](https://apptail.io/app/apple-ZFj/indonesia)
- [Cambodia](https://apptail.io/app/apple-ZFj/cambodia)
- [Egypt](https://apptail.io/app/apple-ZFj/egypt)
- [Philippines](https://apptail.io/app/apple-ZFj/philippines)
- [Hong Kong SAR China](https://apptail.io/app/apple-ZFj/hong-kong)
- [South Korea](https://apptail.io/app/apple-ZFj/south-korea)
- [Netherlands](https://apptail.io/app/apple-ZFj/netherlands)
- [Nigeria](https://apptail.io/app/apple-ZFj/nigeria)
- [Switzerland](https://apptail.io/app/apple-ZFj/switzerland)
- [Singapore](https://apptail.io/app/apple-ZFj/singapore)
- [Sweden](https://apptail.io/app/apple-ZFj/sweden)
- [Colombia](https://apptail.io/app/apple-ZFj/colombia)
- [Pakistan](https://apptail.io/app/apple-ZFj/pakistan)
- [Belgium](https://apptail.io/app/apple-ZFj/belgium)
- [Ghana](https://apptail.io/app/apple-ZFj/ghana)
- [Ukraine](https://apptail.io/app/apple-ZFj/ukraine)
- [Poland](https://apptail.io/app/apple-ZFj/poland)
- [Argentina](https://apptail.io/app/apple-ZFj/argentina)
- [Austria](https://apptail.io/app/apple-ZFj/austria)
- [Senegal](https://apptail.io/app/apple-ZFj/senegal)
- [Chile](https://apptail.io/app/apple-ZFj/chile)
- [Israel](https://apptail.io/app/apple-ZFj/israel)
- [Jordan](https://apptail.io/app/apple-ZFj/jordan)
- [Denmark](https://apptail.io/app/apple-ZFj/denmark)
- [Norway](https://apptail.io/app/apple-ZFj/norway)
- [Romania](https://apptail.io/app/apple-ZFj/romania)
- [South Africa](https://apptail.io/app/apple-ZFj/south-africa)
- [Czechia](https://apptail.io/app/apple-ZFj/czechia)
- [Algeria](https://apptail.io/app/apple-ZFj/algeria)
- [Portugal](https://apptail.io/app/apple-ZFj/portugal)
- [Kuwait](https://apptail.io/app/apple-ZFj/kuwait)
- [Qatar](https://apptail.io/app/apple-ZFj/qatar)
- [New Zealand](https://apptail.io/app/apple-ZFj/new-zealand)
- [Kazakhstan](https://apptail.io/app/apple-ZFj/kazakhstan)
- [Oman](https://apptail.io/app/apple-ZFj/oman)
- [Ireland](https://apptail.io/app/apple-ZFj/ireland)
- [Dominican Republic](https://apptail.io/app/apple-ZFj/dominican-republic)
- [Hungary](https://apptail.io/app/apple-ZFj/hungary)
- [Uzbekistan](https://apptail.io/app/apple-ZFj/uzbekistan)
- [Mali](https://apptail.io/app/apple-ZFj/mali)
- [Nepal](https://apptail.io/app/apple-ZFj/nepal)
- [Sri Lanka](https://apptail.io/app/apple-ZFj/sri-lanka)
- [Finland](https://apptail.io/app/apple-ZFj/finland)
- [Greece](https://apptail.io/app/apple-ZFj/greece)
- [Bulgaria](https://apptail.io/app/apple-ZFj/bulgaria)
- [Bahrain](https://apptail.io/app/apple-ZFj/bahrain)
- [Lebanon](https://apptail.io/app/apple-ZFj/lebanon)
- [Peru](https://apptail.io/app/apple-ZFj/peru)
- [Tanzania](https://apptail.io/app/apple-ZFj/tanzania)
- [Kenya](https://apptail.io/app/apple-ZFj/kenya)
- [Slovakia](https://apptail.io/app/apple-ZFj/slovakia)
- [Yemen](https://apptail.io/app/apple-ZFj/yemen)
- [Angola](https://apptail.io/app/apple-ZFj/angola)
- [Tunisia](https://apptail.io/app/apple-ZFj/tunisia)
- [Ecuador](https://apptail.io/app/apple-ZFj/ecuador)
- [Macao SAR China](https://apptail.io/app/apple-ZFj/macau)
- [Azerbaijan](https://apptail.io/app/apple-ZFj/azerbaijan)
- [Belarus](https://apptail.io/app/apple-ZFj/belarus)
- [Armenia](https://apptail.io/app/apple-ZFj/armenia)
- [Uganda](https://apptail.io/app/apple-ZFj/uganda)
- [Cyprus](https://apptail.io/app/apple-ZFj/cyprus)
- [Costa Rica](https://apptail.io/app/apple-ZFj/costa-rica)
- [Guatemala](https://apptail.io/app/apple-ZFj/guatemala)
- [Luxembourg](https://apptail.io/app/apple-ZFj/luxembourg)
- [Uruguay](https://apptail.io/app/apple-ZFj/uruguay)
- [Croatia](https://apptail.io/app/apple-ZFj/croatia)
- [Venezuela](https://apptail.io/app/apple-ZFj/venezuela)
- [Panama](https://apptail.io/app/apple-ZFj/panama)
- [Honduras](https://apptail.io/app/apple-ZFj/honduras)
- [Bolivia](https://apptail.io/app/apple-ZFj/bolivia)
- [El Salvador](https://apptail.io/app/apple-ZFj/el-salvador)
- [Latvia](https://apptail.io/app/apple-ZFj/latvia)
- [Lithuania](https://apptail.io/app/apple-ZFj/lithuania)
- [Paraguay](https://apptail.io/app/apple-ZFj/paraguay)
- [North Macedonia](https://apptail.io/app/apple-ZFj/north-macedonia)
- [Jamaica](https://apptail.io/app/apple-ZFj/jamaica)
- [Slovenia](https://apptail.io/app/apple-ZFj/slovenia)
- [Nicaragua](https://apptail.io/app/apple-ZFj/nicaragua)
- [Estonia](https://apptail.io/app/apple-ZFj/estonia)
- [Guyana](https://apptail.io/app/apple-ZFj/guyana)
- [Madagascar](https://apptail.io/app/apple-ZFj/madagascar)
- [Namibia](https://apptail.io/app/apple-ZFj/namibia)
- [Iceland](https://apptail.io/app/apple-ZFj/iceland)
- [Mauritius](https://apptail.io/app/apple-ZFj/mauritius)
- [Cayman Islands](https://apptail.io/app/apple-ZFj/cayman-islands)
- [Suriname](https://apptail.io/app/apple-ZFj/suriname)
- [Malta](https://apptail.io/app/apple-ZFj/malta)
- [Botswana](https://apptail.io/app/apple-ZFj/botswana)
- [Belize](https://apptail.io/app/apple-ZFj/belize)
- [Grenada](https://apptail.io/app/apple-ZFj/grenada)
- [Brunei](https://apptail.io/app/apple-ZFj/brunei)
- [Barbados](https://apptail.io/app/apple-ZFj/barbados)
- [British Virgin Islands](https://apptail.io/app/apple-ZFj/british-virgin-islands)
- [Bermuda](https://apptail.io/app/apple-ZFj/bermuda)
- [Montserrat](https://apptail.io/app/apple-ZFj/montserrat)

---

## About AppTail

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