---
title: "Apple Support - Reviews, Revenue and Downloads in South Africa | Apple App Store"
description: "Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how "
---

# Apple Support — South Africa
> We’re here to help

![Apple Support App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/bd/1e/02/bd1e028f-cab6-5301-16e2-c9ced7bc9a9f/AppIcon-0-1x_U007epad-0-0-0-1-0-0-P3-0-0-0-85-220-0.png/400x400bb.png)

**Developer:** [Apple](https://apptail.io/developer/apple-Dg) (United States)
**Category:** Utilities
**Rating:** 4.3/5 (206 ratings)
**Price:** Free
**Bundle ID:** com.apple.supportapp
**Store:** Apple App Store
**Country:** South Africa
**Version:** 5.17.1 (released 2026-11-04)
**Original Release:** 2023-01-30

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/za/app/app/id1130498044)
**AppTail Page:** [https://apptail.io/app/apple-ZFj/south-africa](https://apptail.io/app/apple-ZFj/south-africa)

## Apple Support Description
Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation.

Note: The Apple Support app, AppleCare plans and certain features of the app and/or AppleCare plans are only available in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/.  All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.

## Apple Support Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/3c/71/55/3c7155ff-e70a-1e89-1c70-21c26e817c77/52ab9ee3-4885-4623-8b41-999cbacf7f01_iphone-14-pro-01-landing-en_US.png/2688x1242.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/21/a6/70/21a67098-2107-fad2-49d7-feafd2b52adf/53a6ed69-f77b-4d9e-9502-2f763b5c1891_iphone-14-pro-02-solutions-en_US.png/2688x1242.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/63/0a/f9/630af9b2-4b7c-3a52-b877-21b08a5b9e30/28541e12-cb2a-4982-957b-7809108986ed_iphone-14-pro-04-reservation-en_US.png/2688x1242.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/3a/d2/d5/3ad2d5f6-6f5b-e724-9cdd-4de6ccf738ab/c45c7074-46ca-4412-b107-3f6c59da2c69_iphone-14-pro-06-services-en_US.png/2688x1242.png)

## Apple Support Rating Breakdown in South Africa
- 5 stars: 143 (69%)
- 4 stars: 23 (11%)
- 3 stars: 12 (6%)
- 2 stars: 6 (3%)
- 1 stars: 22 (11%)

## Apple Support Reviews in South Africa

### *---- "“Expert”"
I had an issue and had 3 different experts assisting me and each time I have to explain the information now I’m being sent to and agent where i will be expected to do the same what’s the point?
-- MICKEYn06, 2026-05-04

### *---- "Useless"
I have been reporting that my apps don't auto update despite the config being enabled but I don't het any response/assistance
-- Smahhh16, 2025-11-12

### ***** "Kafindo"
Slas
-- Kafindo, 2025-10-08

### ***** "Quick & Easy"
At first I tried Chatgpt until i discovered this app and the help i received was so accurate and easy to use. Great App!
-- rae🙂, 2025-08-09

### *---- "Misleading!"
I tried downloading the Apple Support application, but was unsuccessful. While it clearly says that the application will work on my iPad Air 2, it turns out to be untrue! Misleading, to say the least!
-- Seasideboy1, 2025-07-27

### **--- "Not a self help App"
This App tells you absolutely everything that you have already googled and tried at this point. Does atleast have an option to phone a human, which is cool.
-- Wouts06, 2025-07-08

### ***** "Ok so"
The only
-- I’m Ahsan, 2025-05-04

### **--- "Can’t install updated"
Cant install undated
-- @swannie23, 2025-04-28

### ***** "Support Service"
It was my first time using the app today via chats for a quicker resolution. I’m impressed with the overall response and communication, as well as the app navigation
-- Babe Enhle, 2025-02-14

### ***** "Good"
Need more info
-- Zakiir1, 2024-11-22

### ***** "Great support"
Great support by Henry & Patricia. 
They couldn’t solve the issue immediately but took me through so many options and eventually my problem was solved. Sometimes all you really need is patience. Honestly some of the best call centre agents I’ve spoken to in all industries.
-- FrostWs, 2024-06-23

### *---- "Frustrating Apple Support App"
I downloaded the Apple Support App with high hopes of resolving my issues efficiently, but unfortunately, my experience has been frustrating. It's perplexing why this app exists if the support team consistently redirects me to call their support phone number instead of addressing my concerns directly. I've faced repeated disconnections from the chat, resulting in the need to explain my issue to new team members each time.

What's even more aggravating is the reluctance of support team members to escalate my problem and their insistence on referring me back to the phone number. For these reasons, I have to give the Apple Support App a one-star rating, but in all honesty, it's worth zero stars in my book.

In addition to my frustrations with the Apple Support App, my experience with their phone support has been equally exasperating. When I call the provided phone number, I find myself having to explain my issue all over again, and it appears that the support team member on the other end doesn't fully comprehend the problem. Instead of addressing my specific issue, they tend to share generic FAQ documents that offer little value.

Only after persistent requests do they finally acknowledge the transcript and attached screenshots I've provided. Despite this, I'm currently on hold, and it has been a staggering 2.5 hours with no resolution in sight. This entire experience has left me thoroughly dissatisfied with Apple's support system.
-- Renaldop, 2023-09-19

### *---- "Apple Support not supportive!"
Useless. The only option is to call an 0800 number that is not free on a mobile phone!?! 

How about online chat, or a callback service, or, hang on! I know! A data call! Maybe FaceTime?!?! 😤
-- Titanium_Tim, 2023-06-09

### *---- "Accessibility?"
For a company so focused on accessibility, this support app leaves much to be desired. The only support option is a phone call. I don’t do phone calls. Why is there no text chat option?
-- David Venter, 2023-05-16

[View all Apple Support reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Apple Support Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | China | Utilities | #11 |
| Top Free | United States | Utilities | #11 |
| Top Free | Singapore | Utilities | #13 |
| Top Free | United Arab Emirates | Utilities | #13 |
| Top Free | South Korea | Utilities | #14 |
| Top Free | Canada | Utilities | #14 |
| Top Free | Kuwait | Utilities | #14 |
| Top Free | Egypt | Utilities | #14 |
| Top Free | Mexico | Utilities | #14 |
| Top Free | Türkiye | Utilities | #15 |
| Top Free | Lebanon | Utilities | #15 |
| Top Free | Austria | Utilities | #15 |
| Top Free | Spain | Utilities | #16 |
| Top Free | Algeria | Utilities | #16 |
| Top Free | Australia | Utilities | #16 |
| Top Free | Taiwan | Utilities | #16 |
| Top Free | Hong Kong SAR China | Utilities | #17 |
| Top Free | Hungary | Utilities | #17 |
| Top Free | United Kingdom | Utilities | #17 |
| Top Free | Philippines | Utilities | #19 |
| Top Free | Germany | Utilities | #19 |
| Top Free | Colombia | Utilities | #19 |
| Top Free | Thailand | Utilities | #19 |
| Top Free | Italy | Utilities | #19 |
| Top Free | Poland | Utilities | #20 |
| Top Free | Peru | Utilities | #20 |
| Top Free | Switzerland | Utilities | #21 |
| Top Free | South Africa | Utilities | #21 |
| Top Free | Japan | Utilities | #21 |
| Top Free | India | Utilities | #23 |
| Top Free | Malaysia | Utilities | #23 |
| Top Free | Ireland | Utilities | #23 |
| Top Free | New Zealand | Utilities | #24 |
| Top Free | Netherlands | Utilities | #25 |
| Top Free | Saudi Arabia | Utilities | #25 |
| Top Free | Czechia | Utilities | #25 |
| Top Free | Ecuador | Utilities | #25 |
| Top Free | Sweden | Utilities | #25 |
| Top Free | Pakistan | Utilities | #26 |
| Top Free | Romania | Utilities | #27 |
| Top Free | Chile | Utilities | #28 |
| Top Free | France | Utilities | #28 |
| Top Free | Argentina | Utilities | #29 |
| Top Free | Brazil | Utilities | #29 |
| Top Free | Vietnam | Utilities | #30 |
| Top Free | Portugal | Utilities | #31 |
| Top Free | Israel | Utilities | #31 |
| Top Free | Finland | Utilities | #31 |
| Top Free | Denmark | Utilities | #31 |
| Top Free | Nigeria | Utilities | #31 |
| Top Free | Belgium | Utilities | #33 |
| Top Free | Indonesia | Utilities | #34 |
| Top Free | Greece | Utilities | #35 |
| Top Free | Ukraine | Utilities | #35 |
| Top Free | Kazakhstan | Utilities | #38 |
| Top Free | Azerbaijan | Utilities | #39 |
| Top Free | Dominican Republic | Utilities | #41 |
| Top Free | Norway | Utilities | #46 |
| Top Free | Russia | Utilities | #61 |
| Top Free | Belarus | Utilities | #77 |
| Top Free | China | Overall | #97 |
| Top Free | Algeria | Overall | #128 |
| Top Free | Singapore | Overall | #129 |
| Top Free | Egypt | Overall | #131 |
| Top Free | Hong Kong SAR China | Overall | #141 |
| Top Free | United Arab Emirates | Overall | #152 |
| Top Free | Colombia | Overall | #166 |
| Top Free | Peru | Overall | #168 |
| Top Free | Switzerland | Overall | #169 |
| Top Free | Lebanon | Overall | #170 |
| Top Free | Germany | Overall | #177 |
| Top Free | Canada | Overall | #178 |
| Top Free | United States | Overall | #183 |
| Top Free | Australia | Overall | #185 |
| Top Free | Pakistan | Overall | #186 |
| Top Free | Ecuador | Overall | #187 |
| Top Free | Austria | Overall | #187 |
| Top Free | Mexico | Overall | #189 |
| Top Free | Italy | Overall | #193 |
| Top Free | Türkiye | Overall | #195 |
| Top Free | Saudi Arabia | Overall | #200 |
| Top Free | Spain | Overall | #221 |
| Top Free | Kuwait | Overall | #222 |
| Top Free | Israel | Overall | #225 |
| Top Free | Japan | Overall | #228 |
| Top Free | India | Overall | #232 |
| Top Free | Taiwan | Overall | #236 |
| Top Free | South Africa | Overall | #238 |
| Top Free | Argentina | Overall | #239 |
| Top Free | France | Overall | #240 |
| Top Free | United Kingdom | Overall | #244 |
| Top Free | Dominican Republic | Overall | #246 |

## Apple Support Discovered Keywords
- apple support

## Apps Similar to Apple Support
- [AnTuTu Benchmark](https://apptail.io/app/antutu-benchmark-nye/south-africa)
- [3d Scanner App™](https://apptail.io/app/3d-scanner-app-Cwp/south-africa)
- [PikPak - 秒存私密云盘，极速同步与下载](https://apptail.io/app/pikpak-QoH/south-africa)
- [蓝狐盒子-本地漫画阅读器-口袋电子收藏柜](https://apptail.io/app/app-MWM/south-africa)
- [布丁扫描](https://apptail.io/app/app-eehb/south-africa)
- [分贝仪-精准实时检测](https://apptail.io/app/app-FoYb/south-africa)
- [贝锐蒲公英](https://apptail.io/app/app-vLpc/south-africa)
- [CNKI AI全球学术快报](https://apptail.io/app/cnki-ai-Jowe/south-africa)
- [Geekbench 6](https://apptail.io/app/geekbench-6-usUj/south-africa)
- [OneAI - AI Chat & AI Write](https://apptail.io/app/oneai-ai-chat-ai-write-odfm/south-africa)

## Apple Support Available In
- [China](https://apptail.io/app/apple-ZFj/china)
- [United States](https://apptail.io/app/apple-ZFj/united-states)
- [Japan](https://apptail.io/app/apple-ZFj/japan)
- [India](https://apptail.io/app/apple-ZFj/india)
- [Saudi Arabia](https://apptail.io/app/apple-ZFj/saudi-arabia)
- [Russia](https://apptail.io/app/apple-ZFj/russia)
- [Türkiye](https://apptail.io/app/apple-ZFj/turkey)
- [Thailand](https://apptail.io/app/apple-ZFj/thailand)
- [United Kingdom](https://apptail.io/app/apple-ZFj/united-kingdom)
- [Germany](https://apptail.io/app/apple-ZFj/germany)
- [France](https://apptail.io/app/apple-ZFj/france)
- [Canada](https://apptail.io/app/apple-ZFj/canada)
- [Brazil](https://apptail.io/app/apple-ZFj/brazil)
- [Italy](https://apptail.io/app/apple-ZFj/italy)
- [Taiwan](https://apptail.io/app/apple-ZFj/taiwan)
- [Mexico](https://apptail.io/app/apple-ZFj/mexico)
- [Australia](https://apptail.io/app/apple-ZFj/australia)
- [Spain](https://apptail.io/app/apple-ZFj/spain)
- [Vietnam](https://apptail.io/app/apple-ZFj/vietnam)
- [United Arab Emirates](https://apptail.io/app/apple-ZFj/united-arab-emirates)
- [Malaysia](https://apptail.io/app/apple-ZFj/malaysia)
- [Indonesia](https://apptail.io/app/apple-ZFj/indonesia)
- [Cambodia](https://apptail.io/app/apple-ZFj/cambodia)
- [Egypt](https://apptail.io/app/apple-ZFj/egypt)
- [Philippines](https://apptail.io/app/apple-ZFj/philippines)
- [Hong Kong SAR China](https://apptail.io/app/apple-ZFj/hong-kong)
- [South Korea](https://apptail.io/app/apple-ZFj/south-korea)
- [Netherlands](https://apptail.io/app/apple-ZFj/netherlands)
- [Nigeria](https://apptail.io/app/apple-ZFj/nigeria)
- [Switzerland](https://apptail.io/app/apple-ZFj/switzerland)
- [Singapore](https://apptail.io/app/apple-ZFj/singapore)
- [Sweden](https://apptail.io/app/apple-ZFj/sweden)
- [Colombia](https://apptail.io/app/apple-ZFj/colombia)
- [Pakistan](https://apptail.io/app/apple-ZFj/pakistan)
- [Belgium](https://apptail.io/app/apple-ZFj/belgium)
- [Ghana](https://apptail.io/app/apple-ZFj/ghana)
- [Ukraine](https://apptail.io/app/apple-ZFj/ukraine)
- [Poland](https://apptail.io/app/apple-ZFj/poland)
- [Argentina](https://apptail.io/app/apple-ZFj/argentina)
- [Austria](https://apptail.io/app/apple-ZFj/austria)
- [Senegal](https://apptail.io/app/apple-ZFj/senegal)
- [Chile](https://apptail.io/app/apple-ZFj/chile)
- [Israel](https://apptail.io/app/apple-ZFj/israel)
- [Jordan](https://apptail.io/app/apple-ZFj/jordan)
- [Denmark](https://apptail.io/app/apple-ZFj/denmark)
- [Norway](https://apptail.io/app/apple-ZFj/norway)
- [Romania](https://apptail.io/app/apple-ZFj/romania)
- [South Africa](https://apptail.io/app/apple-ZFj/south-africa)
- [Czechia](https://apptail.io/app/apple-ZFj/czechia)
- [Algeria](https://apptail.io/app/apple-ZFj/algeria)
- [Portugal](https://apptail.io/app/apple-ZFj/portugal)
- [Kuwait](https://apptail.io/app/apple-ZFj/kuwait)
- [Qatar](https://apptail.io/app/apple-ZFj/qatar)
- [New Zealand](https://apptail.io/app/apple-ZFj/new-zealand)
- [Kazakhstan](https://apptail.io/app/apple-ZFj/kazakhstan)
- [Oman](https://apptail.io/app/apple-ZFj/oman)
- [Ireland](https://apptail.io/app/apple-ZFj/ireland)
- [Dominican Republic](https://apptail.io/app/apple-ZFj/dominican-republic)
- [Hungary](https://apptail.io/app/apple-ZFj/hungary)
- [Uzbekistan](https://apptail.io/app/apple-ZFj/uzbekistan)
- [Mali](https://apptail.io/app/apple-ZFj/mali)
- [Nepal](https://apptail.io/app/apple-ZFj/nepal)
- [Sri Lanka](https://apptail.io/app/apple-ZFj/sri-lanka)
- [Finland](https://apptail.io/app/apple-ZFj/finland)
- [Greece](https://apptail.io/app/apple-ZFj/greece)
- [Bulgaria](https://apptail.io/app/apple-ZFj/bulgaria)
- [Bahrain](https://apptail.io/app/apple-ZFj/bahrain)
- [Lebanon](https://apptail.io/app/apple-ZFj/lebanon)
- [Peru](https://apptail.io/app/apple-ZFj/peru)
- [Tanzania](https://apptail.io/app/apple-ZFj/tanzania)
- [Kenya](https://apptail.io/app/apple-ZFj/kenya)
- [Slovakia](https://apptail.io/app/apple-ZFj/slovakia)
- [Yemen](https://apptail.io/app/apple-ZFj/yemen)
- [Angola](https://apptail.io/app/apple-ZFj/angola)
- [Tunisia](https://apptail.io/app/apple-ZFj/tunisia)
- [Ecuador](https://apptail.io/app/apple-ZFj/ecuador)
- [Macao SAR China](https://apptail.io/app/apple-ZFj/macau)
- [Azerbaijan](https://apptail.io/app/apple-ZFj/azerbaijan)
- [Belarus](https://apptail.io/app/apple-ZFj/belarus)
- [Armenia](https://apptail.io/app/apple-ZFj/armenia)
- [Uganda](https://apptail.io/app/apple-ZFj/uganda)
- [Cyprus](https://apptail.io/app/apple-ZFj/cyprus)
- [Costa Rica](https://apptail.io/app/apple-ZFj/costa-rica)
- [Guatemala](https://apptail.io/app/apple-ZFj/guatemala)
- [Luxembourg](https://apptail.io/app/apple-ZFj/luxembourg)
- [Uruguay](https://apptail.io/app/apple-ZFj/uruguay)
- [Croatia](https://apptail.io/app/apple-ZFj/croatia)
- [Venezuela](https://apptail.io/app/apple-ZFj/venezuela)
- [Panama](https://apptail.io/app/apple-ZFj/panama)
- [Honduras](https://apptail.io/app/apple-ZFj/honduras)
- [Bolivia](https://apptail.io/app/apple-ZFj/bolivia)
- [El Salvador](https://apptail.io/app/apple-ZFj/el-salvador)
- [Latvia](https://apptail.io/app/apple-ZFj/latvia)
- [Lithuania](https://apptail.io/app/apple-ZFj/lithuania)
- [Paraguay](https://apptail.io/app/apple-ZFj/paraguay)
- [North Macedonia](https://apptail.io/app/apple-ZFj/north-macedonia)
- [Jamaica](https://apptail.io/app/apple-ZFj/jamaica)
- [Slovenia](https://apptail.io/app/apple-ZFj/slovenia)
- [Nicaragua](https://apptail.io/app/apple-ZFj/nicaragua)
- [Estonia](https://apptail.io/app/apple-ZFj/estonia)
- [Guyana](https://apptail.io/app/apple-ZFj/guyana)
- [Madagascar](https://apptail.io/app/apple-ZFj/madagascar)
- [Namibia](https://apptail.io/app/apple-ZFj/namibia)
- [Iceland](https://apptail.io/app/apple-ZFj/iceland)
- [Mauritius](https://apptail.io/app/apple-ZFj/mauritius)
- [Cayman Islands](https://apptail.io/app/apple-ZFj/cayman-islands)
- [Suriname](https://apptail.io/app/apple-ZFj/suriname)
- [Malta](https://apptail.io/app/apple-ZFj/malta)
- [Botswana](https://apptail.io/app/apple-ZFj/botswana)
- [Belize](https://apptail.io/app/apple-ZFj/belize)
- [Grenada](https://apptail.io/app/apple-ZFj/grenada)
- [Brunei](https://apptail.io/app/apple-ZFj/brunei)
- [Barbados](https://apptail.io/app/apple-ZFj/barbados)
- [British Virgin Islands](https://apptail.io/app/apple-ZFj/british-virgin-islands)
- [Bermuda](https://apptail.io/app/apple-ZFj/bermuda)
- [Montserrat](https://apptail.io/app/apple-ZFj/montserrat)

---

## About AppTail

[AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends.

- [Search Apps](https://apptail.io)
- [Top Charts](https://apptail.io/top-iphone-apps)
- [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer)

*Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*