---
title: "Apple Support - Reviews, Revenue and Downloads in Australia | Apple App Store"
description: "Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out h"
---

# Apple Support — Australia
> We’re here to help

![Apple Support App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/bd/1e/02/bd1e028f-cab6-5301-16e2-c9ced7bc9a9f/AppIcon-0-1x_U007epad-0-0-0-1-0-0-P3-0-0-0-85-220-0.png/400x400bb.png)

**Developer:** [Apple](https://apptail.io/developer/apple-Dg) (United States)
**Category:** Utilities
**Rating:** 3.6/5 (1,736 ratings)
**Price:** Free
**Bundle ID:** com.apple.supportapp
**Store:** Apple App Store
**Country:** Australia
**Version:** 5.17.1 (released 2026-11-04)
**Original Release:** 2016-12-16

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/au/app/app/id1130498044)
**AppTail Page:** [https://apptail.io/app/apple-support-ZFj/australia](https://apptail.io/app/apple-support-ZFj/australia)

## Apple Support Description
Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation.

Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions.  If you purchase AppleCare+ with Theft and Loss in Australia, your Terms and Conditions can be found at apple.com/au/legal/sales-support/applecare/applecareplus/au/tl/. See apple.com/legal/privacy for the Apple Privacy Policy.

## Apple Support Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/bf/30/c7/bf30c7f2-aa1d-8f19-18f8-80a7a6f87f72/2e7a44d0-3261-4a6c-af80-c61446b4c3c0_iphone-14-pro-01-landing-en_US.png/2688x1242.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/00/cd/df/00cddf7b-faa1-b6f6-8626-3415e6f549cb/b4c4890d-6a38-495a-836a-d46b18973125_iphone-14-pro-02-solutions-en_US.png/2688x1242.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/74/bf/06/74bf0619-30ed-62e5-ccf5-e16ec60024dc/b9f96331-6b18-43dd-ae2b-2df9a27ea53d_iphone-14-pro-04-reservation-en_US.png/2688x1242.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/b1/10/ea/b110ea59-8b06-6f13-76ed-247662b954ac/33bc9d4a-1c38-4b93-a944-3c678e1a2d28_iphone-14-pro-06-services-en_US.png/2688x1242.png)

## Apple Support Rating Breakdown in Australia
- 5 stars: 868 (50%)
- 4 stars: 204 (12%)
- 3 stars: 157 (9%)
- 2 stars: 91 (5%)
- 1 stars: 416 (24%)

## Apple Support Reviews in Australia

### ****- "Also how much a monthplease"
I am not to good at all of this but can you tell me please can I pay monthly monthly what is the difference please nearly out of battery thanks
-- Milk msn, 2025-06-03

### ***** "Apple Support Fantastic."
I can’t go wrong with Apple Support  They are the Best No Matter where they are,
-- Moanee 456, 2025-05-26

### ***** "message"
hi am Kyran Stephen Mac I can’t get in to my message s can you guys help me
-- kyran stephen, 2025-05-25

### *---- "Mac"
Seems like apple has worse memory than myself at identifying a correct password. Age old problem….not the first time….
-- WenPomPen, 2025-05-23

### ***-- "Аладдин"
Влад
-- Matflo!, 2025-05-13

### *---- "The worst"
I’ve had a terrible customer service experience through this app this week and they won’t let me make a complaint unless I call them which I’m reluctant to do as I want everything in writing given the hours and hours of personal time I’ve wasted trying to get this solved, including a call I’ve already had where they hung up on me by mistake and didn’t bother calling back. So I’m complaining here as there’s none where else. Do better Apple!
-- Bear_444, 2025-05-07

### *---- "It’s Rubbish"
I’m Changing Too Samsung As Soon As My IPhone Warranty Expires. Seriously The Ads On The Games Are That Long It’s Like Watching A Movie. I’ve Had Enough 🤬🤬🤬
-- Pete NT, 2025-05-01

### *---- "Mr Bon Kittikhoun"
No comment
-- P.M bonbon, 2025-04-26

### *---- "Apple’s Replacement Policy Is Financial Blackmail — Absolutely Disgusting"
Apple confirmed my iPhone had a speaker fault and offered an Express Replacement. I was clearly told I wouldn’t be charged unless I failed to return the old device. But as soon as I accepted the replacement, Apple tried to charge me $2,299 upfront — even though I’ve already paid for the phone and have AppleCare.

Here’s what makes this worse:
I just buried both of my parents, spent over $25,000 on funeral costs, and I’m financially drained. I don’t have $2,299 sitting in my account for Apple to “hold.” Because of that, I’m now blocked from getting a phone I’m entitled to under warranty.

And what’s Apple’s answer?
Go into a store so they can try to fix it instead of replacing it — that’s the trick. If you can’t afford their hold, they push you into a store, backpedal on the replacement, and make you wait even longer. It’s a scam disguised as “policy.”

When I spoke to Apple’s resolution team, they were rude, dismissive, and completely unempathetic. They didn’t listen, didn’t help, and made things worse.

This is not customer support. This is financial coercion, and it targets people when they’re most vulnerable. I will be reporting this to Consumer Affairs, the media, and posting this on every platform possible.

Shame on Apple for treating loyal customers this way.
-- Alexkasto, 2025-04-25

### *---- "Disgusting"
I am trying to login to Paramount which I paid for via Apple. I cannot log in. It took ages to get any contact with support. I finally found a 1-300 number. An automated voice said they were open 9am-9pm but didn't say WST or EST. They sent a link to "help". It was a link to the "Apple Support" App. The App on my iPhone is still downloading and that started 1 hour ago. The App on my iPad is frozen. There is clearly no such thing anymore as Apple Support. Monsters.
-- ILovePerth, 2025-04-23

[View all Apple Support reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Apple Support Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United States | Utilities | #8 |
| Top Free | Singapore | Utilities | #8 |
| Top Free | Taiwan | Utilities | #11 |
| Top Free | China | Utilities | #12 |
| Top Free | United Arab Emirates | Utilities | #13 |
| Top Free | South Korea | Utilities | #14 |
| Top Free | Australia | Utilities | #14 |
| Top Free | Hong Kong SAR China | Utilities | #14 |
| Top Free | Italy | Utilities | #14 |
| Top Free | South Africa | Utilities | #15 |
| Top Free | Mexico | Utilities | #16 |
| Top Free | Lebanon | Utilities | #16 |
| Top Free | Canada | Utilities | #16 |
| Top Free | Austria | Utilities | #17 |
| Top Free | Spain | Utilities | #17 |
| Top Free | Egypt | Utilities | #17 |
| Top Free | United Kingdom | Utilities | #17 |
| Top Free | Switzerland | Utilities | #17 |
| Top Free | Colombia | Utilities | #18 |
| Top Free | Germany | Utilities | #18 |
| Top Free | Algeria | Utilities | #18 |
| Top Free | Ireland | Utilities | #19 |
| Top Free | Hungary | Utilities | #19 |
| Top Free | Türkiye | Utilities | #19 |
| Top Free | Peru | Utilities | #19 |
| Top Free | Kuwait | Utilities | #19 |
| Top Free | Philippines | Utilities | #20 |
| Top Free | Saudi Arabia | Utilities | #20 |
| Top Free | Malaysia | Utilities | #20 |
| Top Free | Netherlands | Utilities | #21 |
| Top Free | Poland | Utilities | #21 |
| Top Free | Thailand | Utilities | #23 |
| Top Free | Japan | Utilities | #23 |
| Top Free | Israel | Utilities | #23 |
| Top Free | Ecuador | Utilities | #24 |
| Top Free | Sweden | Utilities | #24 |
| Top Free | India | Utilities | #24 |
| Top Free | Czechia | Utilities | #25 |
| Top Free | Brazil | Utilities | #28 |
| Top Free | France | Utilities | #28 |
| Top Free | Azerbaijan | Utilities | #29 |
| Top Free | Chile | Utilities | #29 |
| Top Free | Vietnam | Utilities | #30 |
| Top Free | Nigeria | Utilities | #30 |
| Top Free | Argentina | Utilities | #30 |
| Top Free | Belgium | Utilities | #30 |
| Top Free | New Zealand | Utilities | #31 |
| Top Free | Greece | Utilities | #32 |
| Top Free | Dominican Republic | Utilities | #32 |
| Top Free | Romania | Utilities | #33 |
| Top Free | Kazakhstan | Utilities | #34 |
| Top Free | Portugal | Utilities | #36 |
| Top Free | Pakistan | Utilities | #36 |
| Top Free | Ukraine | Utilities | #36 |
| Top Free | Finland | Utilities | #37 |
| Top Free | Indonesia | Utilities | #37 |
| Top Free | Norway | Utilities | #38 |
| Top Free | Denmark | Utilities | #38 |
| Top Free | Russia | Utilities | #64 |
| Top Free | Belarus | Utilities | #69 |
| Top Free | China | Overall | #92 |
| Top Free | Singapore | Overall | #118 |
| Top Free | Hong Kong SAR China | Overall | #123 |
| Top Free | Algeria | Overall | #137 |
| Top Free | Lebanon | Overall | #150 |
| Top Free | Egypt | Overall | #152 |
| Top Free | Colombia | Overall | #157 |
| Top Free | Peru | Overall | #158 |
| Top Free | United Arab Emirates | Overall | #161 |
| Top Free | Ecuador | Overall | #166 |
| Top Free | Italy | Overall | #175 |
| Top Free | Australia | Overall | #177 |
| Top Free | South Africa | Overall | #178 |
| Top Free | United States | Overall | #185 |
| Top Free | Israel | Overall | #185 |
| Top Free | Türkiye | Overall | #187 |
| Top Free | Dominican Republic | Overall | #196 |
| Top Free | Mexico | Overall | #198 |
| Top Free | Kuwait | Overall | #198 |
| Top Free | Saudi Arabia | Overall | #199 |
| Top Free | Germany | Overall | #201 |
| Top Free | Austria | Overall | #203 |
| Top Free | Canada | Overall | #203 |
| Top Free | Spain | Overall | #205 |
| Top Free | Switzerland | Overall | #208 |
| Top Free | Pakistan | Overall | #212 |
| Top Free | India | Overall | #223 |
| Top Free | Argentina | Overall | #229 |
| Top Free | France | Overall | #234 |
| Top Free | Malaysia | Overall | #240 |
| Top Free | Ireland | Overall | #241 |
| Top Free | Azerbaijan | Overall | #241 |
| Top Free | Netherlands | Overall | #246 |
| Top Free | Chile | Overall | #248 |

## Apple Support Discovered Keywords
- apple store app
- 10 years
- appl
- genius bar
- support tools
- apple support
- apple id
- apple help
- app support
- apple support app

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## Apple Support Available In
- [China](https://apptail.io/app/apple-support-ZFj/china)
- [United States](https://apptail.io/app/apple-support-ZFj/united-states)
- [Japan](https://apptail.io/app/apple-support-ZFj/japan)
- [India](https://apptail.io/app/apple-support-ZFj/india)
- [Saudi Arabia](https://apptail.io/app/apple-support-ZFj/saudi-arabia)
- [Russia](https://apptail.io/app/apple-support-ZFj/russia)
- [Türkiye](https://apptail.io/app/apple-support-ZFj/turkey)
- [Thailand](https://apptail.io/app/apple-support-ZFj/thailand)
- [United Kingdom](https://apptail.io/app/apple-support-ZFj/united-kingdom)
- [Germany](https://apptail.io/app/apple-support-ZFj/germany)
- [France](https://apptail.io/app/apple-support-ZFj/france)
- [Canada](https://apptail.io/app/apple-support-ZFj/canada)
- [Brazil](https://apptail.io/app/apple-support-ZFj/brazil)
- [Italy](https://apptail.io/app/apple-support-ZFj/italy)
- [Taiwan](https://apptail.io/app/apple-support-ZFj/taiwan)
- [Mexico](https://apptail.io/app/apple-support-ZFj/mexico)
- [Australia](https://apptail.io/app/apple-support-ZFj/australia)
- [Spain](https://apptail.io/app/apple-support-ZFj/spain)
- [Vietnam](https://apptail.io/app/apple-support-ZFj/vietnam)
- [United Arab Emirates](https://apptail.io/app/apple-support-ZFj/united-arab-emirates)
- [Malaysia](https://apptail.io/app/apple-support-ZFj/malaysia)
- [Indonesia](https://apptail.io/app/apple-support-ZFj/indonesia)
- [Cambodia](https://apptail.io/app/apple-support-ZFj/cambodia)
- [Egypt](https://apptail.io/app/apple-support-ZFj/egypt)
- [Philippines](https://apptail.io/app/apple-support-ZFj/philippines)
- [Hong Kong SAR China](https://apptail.io/app/apple-support-ZFj/hong-kong)
- [South Korea](https://apptail.io/app/apple-support-ZFj/south-korea)
- [Netherlands](https://apptail.io/app/apple-support-ZFj/netherlands)
- [Nigeria](https://apptail.io/app/apple-support-ZFj/nigeria)
- [Switzerland](https://apptail.io/app/apple-support-ZFj/switzerland)
- [Singapore](https://apptail.io/app/apple-support-ZFj/singapore)
- [Sweden](https://apptail.io/app/apple-support-ZFj/sweden)
- [Colombia](https://apptail.io/app/apple-support-ZFj/colombia)
- [Pakistan](https://apptail.io/app/apple-support-ZFj/pakistan)
- [Belgium](https://apptail.io/app/apple-support-ZFj/belgium)
- [Ghana](https://apptail.io/app/apple-support-ZFj/ghana)
- [Ukraine](https://apptail.io/app/apple-support-ZFj/ukraine)
- [Poland](https://apptail.io/app/apple-support-ZFj/poland)
- [Argentina](https://apptail.io/app/apple-support-ZFj/argentina)
- [Austria](https://apptail.io/app/apple-support-ZFj/austria)
- [Senegal](https://apptail.io/app/apple-support-ZFj/senegal)
- [Chile](https://apptail.io/app/apple-support-ZFj/chile)
- [Israel](https://apptail.io/app/apple-support-ZFj/israel)
- [Jordan](https://apptail.io/app/apple-support-ZFj/jordan)
- [Denmark](https://apptail.io/app/apple-support-ZFj/denmark)
- [Norway](https://apptail.io/app/apple-support-ZFj/norway)
- [Romania](https://apptail.io/app/apple-support-ZFj/romania)
- [South Africa](https://apptail.io/app/apple-support-ZFj/south-africa)
- [Czechia](https://apptail.io/app/apple-support-ZFj/czechia)
- [Algeria](https://apptail.io/app/apple-support-ZFj/algeria)
- [Portugal](https://apptail.io/app/apple-support-ZFj/portugal)
- [Kuwait](https://apptail.io/app/apple-support-ZFj/kuwait)
- [Qatar](https://apptail.io/app/apple-support-ZFj/qatar)
- [New Zealand](https://apptail.io/app/apple-support-ZFj/new-zealand)
- [Kazakhstan](https://apptail.io/app/apple-support-ZFj/kazakhstan)
- [Oman](https://apptail.io/app/apple-support-ZFj/oman)
- [Ireland](https://apptail.io/app/apple-support-ZFj/ireland)
- [Dominican Republic](https://apptail.io/app/apple-support-ZFj/dominican-republic)
- [Hungary](https://apptail.io/app/apple-support-ZFj/hungary)
- [Uzbekistan](https://apptail.io/app/apple-support-ZFj/uzbekistan)
- [Mali](https://apptail.io/app/apple-support-ZFj/mali)
- [Nepal](https://apptail.io/app/apple-support-ZFj/nepal)
- [Sri Lanka](https://apptail.io/app/apple-support-ZFj/sri-lanka)
- [Finland](https://apptail.io/app/apple-support-ZFj/finland)
- [Greece](https://apptail.io/app/apple-support-ZFj/greece)
- [Bulgaria](https://apptail.io/app/apple-support-ZFj/bulgaria)
- [Bahrain](https://apptail.io/app/apple-support-ZFj/bahrain)
- [Lebanon](https://apptail.io/app/apple-support-ZFj/lebanon)
- [Peru](https://apptail.io/app/apple-support-ZFj/peru)
- [Tanzania](https://apptail.io/app/apple-support-ZFj/tanzania)
- [Kenya](https://apptail.io/app/apple-support-ZFj/kenya)
- [Slovakia](https://apptail.io/app/apple-support-ZFj/slovakia)
- [Yemen](https://apptail.io/app/apple-support-ZFj/yemen)
- [Angola](https://apptail.io/app/apple-support-ZFj/angola)
- [Tunisia](https://apptail.io/app/apple-support-ZFj/tunisia)
- [Ecuador](https://apptail.io/app/apple-support-ZFj/ecuador)
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- [Azerbaijan](https://apptail.io/app/apple-support-ZFj/azerbaijan)
- [Belarus](https://apptail.io/app/apple-support-ZFj/belarus)
- [Armenia](https://apptail.io/app/apple-support-ZFj/armenia)
- [Uganda](https://apptail.io/app/apple-support-ZFj/uganda)
- [Cyprus](https://apptail.io/app/apple-support-ZFj/cyprus)
- [Costa Rica](https://apptail.io/app/apple-support-ZFj/costa-rica)
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- [Luxembourg](https://apptail.io/app/apple-support-ZFj/luxembourg)
- [Uruguay](https://apptail.io/app/apple-support-ZFj/uruguay)
- [Croatia](https://apptail.io/app/apple-support-ZFj/croatia)
- [Venezuela](https://apptail.io/app/apple-support-ZFj/venezuela)
- [Panama](https://apptail.io/app/apple-support-ZFj/panama)
- [Honduras](https://apptail.io/app/apple-support-ZFj/honduras)
- [Bolivia](https://apptail.io/app/apple-support-ZFj/bolivia)
- [El Salvador](https://apptail.io/app/apple-support-ZFj/el-salvador)
- [Latvia](https://apptail.io/app/apple-support-ZFj/latvia)
- [Lithuania](https://apptail.io/app/apple-support-ZFj/lithuania)
- [Paraguay](https://apptail.io/app/apple-support-ZFj/paraguay)
- [North Macedonia](https://apptail.io/app/apple-support-ZFj/north-macedonia)
- [Jamaica](https://apptail.io/app/apple-support-ZFj/jamaica)
- [Slovenia](https://apptail.io/app/apple-support-ZFj/slovenia)
- [Nicaragua](https://apptail.io/app/apple-support-ZFj/nicaragua)
- [Estonia](https://apptail.io/app/apple-support-ZFj/estonia)
- [Guyana](https://apptail.io/app/apple-support-ZFj/guyana)
- [Madagascar](https://apptail.io/app/apple-support-ZFj/madagascar)
- [Namibia](https://apptail.io/app/apple-support-ZFj/namibia)
- [Iceland](https://apptail.io/app/apple-support-ZFj/iceland)
- [Mauritius](https://apptail.io/app/apple-support-ZFj/mauritius)
- [Cayman Islands](https://apptail.io/app/apple-support-ZFj/cayman-islands)
- [Suriname](https://apptail.io/app/apple-support-ZFj/suriname)
- [Malta](https://apptail.io/app/apple-support-ZFj/malta)
- [Botswana](https://apptail.io/app/apple-support-ZFj/botswana)
- [Belize](https://apptail.io/app/apple-support-ZFj/belize)
- [Grenada](https://apptail.io/app/apple-support-ZFj/grenada)
- [Brunei](https://apptail.io/app/apple-support-ZFj/brunei)
- [Barbados](https://apptail.io/app/apple-support-ZFj/barbados)
- [British Virgin Islands](https://apptail.io/app/apple-support-ZFj/british-virgin-islands)
- [Bermuda](https://apptail.io/app/apple-support-ZFj/bermuda)
- [Montserrat](https://apptail.io/app/apple-support-ZFj/montserrat)

---

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