Stupidest support ever
Very useless
Description
Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
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Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
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Apple Support FAQ
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Is Apple Support free?
Yes, Apple Support is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Apple Support legit?
⚠️ The Apple Support app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does Apple Support cost?
Apple Support is free.
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What is Apple Support revenue?
To get estimated revenue of Apple Support app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.24 out of 5
536 ratings in Philippines
5 star
359
4 star
72
3 star
37
2 star
16
1 star
53
Ratings History
Apple Support Reviews
Apple support
Okay
The worst Service I ever had with any phone
I have been trying to reset my password for 8months now. And I still can’t reset it. I tried each and every single way that’s possible and they proceed to Account Recovery method which I did for 5times and still can’t recover my Account. I have been waiting for the mentioned period to reset my password but nothing comes each and every time. It was complete waste of time. What’s the point of calling it security when I can’t even get my account back after trying every single steps. Never ever getting an apple product again.
DOUBLE CHARGE WHEN ADDING NEW PAYMENT METHOD
APPLE SUPPORT IS WORSE WHEN IT COMES TO THEIR PAYMENT METHOD, THEY DOUBLED THE CHARGED AFTER ADDING NEW PAYMENT METHOD. I PROVIDED PROOF YET THEY STILL ASKED A LOT OF STUFF. NOW THE APP THAT USED FREEZE MY ACCOUNT AND CHARGED ME, THEY SAID I REQUESTED REFUND THAT’S WHY MY THEY FREEZE MY ACCOUNT, I DID NOT ASK FOR A REFUND FROM MY PURCHASE, I ASKED FOR PAYBACK FOR WHAT APPLE DOUBLED KY CHARGE. I REACHED OUT TO CUSTOMER SERVICE WITH FULL PROOF ( SCREENSHOTS) YET THEY ALWAYS FORWARD ME TO SOMEONE ELSE.
Unhelpful with defective devices under warranty
They are “unable” to do anything to help me or more likely trying to escape liabilities. Apple really just have the worst customer support. Doesn’t even know what customers right to repair mean.
Ineffective
The Support Apple app could benefit from improved response times. Waiting for a representative and getting assistance feels unnecessarily slow. Enhancements in efficiency would greatly enhance the overall user experience.
Dianne
I like how dianne handled the situation. She helped me. But for the app itself, you need to improve when it comes to tech support and responding to clients, i dont like how i waited for 20mins panicking on what to do to my lost item.
Best support
App support has always been helpful unlike other agents from different apps that is always in a hurry to close or end your conversation. Apple support always make sure that you have your time to troubleshoot and make sure you receive the help that you needed and gets confirmation if there is anything else or if they have given you the support that they needed before they end the conversation.
Airpods Concern
Spoke to Mandy and she is really polite and helpful accommodating my questions and even help me book a Mobile Care.
Hoy Carlos ongoco ikw pala ang hacking na gcash ko eto pa yung gamit mong apple id
Wow hacking ka
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App Info
- Category
- Utilities
- Publisher
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Apple
- Languages
- Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Spanish, Swedish, Thai, Chinese, Turkish, Ukrainian, Vietnamese
- Recent release
- 5.6.1 (1 week ago )
- Released on
- May 10, 2017 (7 years ago )
- Also available in
- China, United States, Japan, Russia, India, Saudi Arabia, Türkiye, United Kingdom, Thailand, Germany, France, Canada, Italy, Brazil, Taiwan, Spain, Mexico, Australia, United Arab Emirates, Malaysia, Indonesia, South Korea, Hong Kong SAR China, Philippines, Vietnam, Egypt, Netherlands, Switzerland, Singapore, Sweden, Colombia, Belgium, Ukraine, Poland, Argentina, Nigeria, Chile, Pakistan, Austria, Denmark, Israel, Norway, Czechia, Romania, New Zealand, Hungary, Portugal, Ireland, Kuwait, Algeria, Uzbekistan, Bulgaria, Lebanon, Finland, Slovakia, Kazakhstan, Greece, South Africa, Sri Lanka, Peru, Dominican Republic, Nepal, Belarus, Tunisia, Armenia, Azerbaijan, Cyprus, Ecuador, Croatia, Latvia, Lithuania, North Macedonia, Slovenia, Estonia, Malta, Madagascar, Brunei, Iceland
- Last Updated
- 2 hours ago