Apple Support

We’re here to help

Published by: Apple

Description

Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
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Apple Support FAQ

  • Is Apple Support free?

    Yes, Apple Support is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Apple Support legit?

    ⚠️ The Apple Support app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.

    Thanks for the vote

  • How much does Apple Support cost?

    Apple Support is free.

  • What is Apple Support revenue?

    To get estimated revenue of Apple Support app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

4.25 out of 5

569 ratings in Philippines

5 star
374
4 star
76
3 star
38
2 star
18
1 star
55
Ratings History

Apple Support Reviews

I don’t think this should be called Support

Huryanggg on

Philippines

When you don’t get help or support from these people, we should start calling this platform ‘waste of time, money and effort’.

My coverage was expired i cant delete it

AlontoRei on

Philippines

Iphone 12 coverage was expired whaat to do

This is saddening

Xyjiiiiiiii on

Philippines

I didn’t get any help from this. I asked for a refund for accidental purchase of renewal subscription for apple arcade. After I reported, it says “Pending” yesterday and the decision is expected 2 days after the report then upon checking it it says “Refunded” but I never received any money refund on my acc😭

Stupidest support ever

KayoooMM on

Philippines

Very useless

Apple support

jayme jolim on

Philippines

Okay

The worst Service I ever had with any phone

Jos173839 on

Philippines

I have been trying to reset my password for 8months now. And I still can’t reset it. I tried each and every single way that’s possible and they proceed to Account Recovery method which I did for 5times and still can’t recover my Account. I have been waiting for the mentioned period to reset my password but nothing comes each and every time. It was complete waste of time. What’s the point of calling it security when I can’t even get my account back after trying every single steps. Never ever getting an apple product again.

DOUBLE CHARGE WHEN ADDING NEW PAYMENT METHOD

adlengggg on

Philippines

APPLE SUPPORT IS WORSE WHEN IT COMES TO THEIR PAYMENT METHOD, THEY DOUBLED THE CHARGED AFTER ADDING NEW PAYMENT METHOD. I PROVIDED PROOF YET THEY STILL ASKED A LOT OF STUFF. NOW THE APP THAT USED FREEZE MY ACCOUNT AND CHARGED ME, THEY SAID I REQUESTED REFUND THAT’S WHY MY THEY FREEZE MY ACCOUNT, I DID NOT ASK FOR A REFUND FROM MY PURCHASE, I ASKED FOR PAYBACK FOR WHAT APPLE DOUBLED KY CHARGE. I REACHED OUT TO CUSTOMER SERVICE WITH FULL PROOF ( SCREENSHOTS) YET THEY ALWAYS FORWARD ME TO SOMEONE ELSE.

Unhelpful with defective devices under warranty

Arottenappletree on

Philippines

They are “unable” to do anything to help me or more likely trying to escape liabilities. Apple really just have the worst customer support. Doesn’t even know what customers right to repair mean.

Ineffective

Pengward on

Philippines

The Support Apple app could benefit from improved response times. Waiting for a representative and getting assistance feels unnecessarily slow. Enhancements in efficiency would greatly enhance the overall user experience.

Dianne

Dinos@ur02 on

Philippines

I like how dianne handled the situation. She helped me. But for the app itself, you need to improve when it comes to tech support and responding to clients, i dont like how i waited for 20mins panicking on what to do to my lost item.

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App Info

Category
Utilities
Publisher
Apple
Languages
Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Spanish, Swedish, Thai, Chinese, Turkish, Ukrainian, Vietnamese
Recent release
5.7 (1 week ago )
Released on
Nov 29, 2017 (7 years ago )
Last Updated
3 weeks ago
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