Apple Support

We’re here to help

Description

Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation.
Note: The Apple Support app, AppleCare plans and certain features of the app and/or AppleCare plans are only available in select countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
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Apple Support FAQ

  • Is Apple Support free?

    Yes, Apple Support is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Apple Support legit?

    🤔 The Apple Support app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.

    Thanks for the vote

  • How much does Apple Support cost?

    Apple Support is free.

  • What is Apple Support revenue?

    To get estimated revenue of Apple Support app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

3.69 out of 5

2,714 ratings in United Kingdom

5 star
1,460
4 star
303
3 star
203
2 star
151
1 star
597
Ratings History

Apple Support Reviews

They lost my MacBook

Folkcat33 on

United Kingdom

They took £79, lied about the fee, and then left it at the repair centre for weeks. Worst company in the world.

Troubleshooting

Monique60mm on

United Kingdom

Problem wasn’t able to be resolved?

Excellent support

NonniAnne on

United Kingdom

I contacted Apple Support from Spain last week. The person I spoke to solved my problem. It was complicated and took her a very long time to diagnose and solve, but she stuck with it! Not by only did she find out what was wrong but she was able to give me a way of fixing it. Excellent support. And I wasn’t even asked for feedback which is why I’m writing this review. I don’t understand why this App, which should have 5 stars, is rated much lower.

Hev

Princess Hev with a big heart on

United Kingdom

Hi I have an older I pad that works great like all Apple products they can be used daily & preform I have sentimental reasons for keeping this iPad & I wondered if it’s possible to update its life as it no longer allows me to download apps y& I can’t send messages or share images or stories it’s a fantastic iPad I’m unsure where to find its details & I get scared going into town or going to big shopping centres Could you possibly advise me what Apple shop is near G33 Glasgow east end I would have to go to shop at quietest time & wondered if I could make an appointment so I am not waiting in a crowd im 63 an love my apple products especially my old iPad Thank hope you are having a good happy day Thanks any information will be appreciated 🫵🏿🦊🦊🦊🌹🌹🌹💕💕💕

11 pro max

For Lilly on

United Kingdom

Brilliant wonderful phone

Doesn’t support my iPhone 12 Pro

Steve_Pinner on

United Kingdom

Very annoyed

No response! 24hrs for messaging ?! Well it looks like your asleep! Why is no one responding!

Go bubble yourself on

United Kingdom

Pointless !?

No English chat option in Foreign countries

Zambezi15 on

United Kingdom

I am in Spain and chat support obviously is only in Spanish- there is no English option unfortunately, as my spanish is poor and the lady on the other end quite understandably doesn’t speak English, nor would I expect her to.

Sim

HJSJ53 on

United Kingdom

Great help will test it soon

Apple please help and explain this

11cath on

United Kingdom

I am getting really frustrated because I can’t turn shutter off on camera app (I live in the uk) and apple support doesn’t give me any right information. I do know that it’s banned to turn of in some places but on my old phone (6s) I could turn of but not on my new SE. Apple please explain this I really need someone to help me

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App Info

Category
Utilities
Languages
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Recent release
5.11.3 (2 weeks ago )
Released on
Dec 14, 2016 (9 years ago )
Last Updated
1 week ago
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