Aramex does not inform in advance of the need of paying any customs duties and required for money to deliver the package even if the app and the box show cero customs duties levied when shipping from abroad. Aramex never replies to emails sent to the address that they say it should be used for communication purposes I still have no idea of what happened to a package I bought by late October, where I paid TWICE the customs required by Aramex to leave the shipment country. Money was never returned to me. Aramex informed that package had left the country of origin To immediately inform that it had been return to shipper. Despite uncountable emails I sent, I have not received reply at all from Aramex. I truly do not recommend this company and will certainly never use it if I have to deliver anything anywhere.