I have used the scan and go for a while now. But the last two times the app has lost my shopping and I have had to reenter everything. I also can’t seem to find the search for an item. And lastly for the last six/eight times I have used the app I have to log out and re login when I get to the store because the app comes up with a bar code that says please scan this at the till and I can’t scan anything to go to the till. I have also asked staff about it but they don’t know. Scan and go does need some tweaks.

It was a busy shop today, so we tried this app. After scanning everything and getting to the till we were referred for an accuracy check. No problem, I've had this in other shops. The issue is that if you leave the app on that screen for too long it wipes all of your shopping, so we ended up going to a normal till anyway. Pointless and frustrating.

Despite ensuring I had scanned all the items in my trolley for the second week running I was selected for a quality check and had to get a full scan of my shopping as it came up an item hadn’t been scanned. At the end it said there was a over £80 worth of shopping that hadn’t been scanned when I know for certain ALL the items had been. You should not have an app for people to use that is not reliable. Awful shopping experience due to this!

I usually pop into Asda for a newspaper on Sundays and use Scan and Go for quickness (haha!). For the last two weeks I have had a quality check for my solitary purchase of a newspaper. This is annoying enough but made more so because the staff in the area never have a scanner at 10 am on a Sunday morning and a ten minute wait always ensues whilst they find one. What a waste of time!

The latest update has removed a very useful tool. Before the update you could search for an item and the app would tell you what aisle it was in. Very useful as saves looking for staff to ask. Why Asda removed this function is beyond me.

One of the worst shopping experiences i ever had.

Apart from occasional bugs that keep dragging you back to the “start shopping” screen, this app mostly lets you shop in peace. That is unless you want to listen to an audiobook while you shop. The beep it makes when you scan things pauses the book and it doesn’t resume afterwards. This happens whether you have sounds muted or not. Having to keep manually resuming the audiobook is infuriating. If I’m shopping on my own, I just use the tills instead of dealing with this.

This app is buggy as a tramps vest It really needs a complete overhaul. And while they’re at it combine all three asda apps in to one.

It was not, but today I can say it is a good any day convient app to use, cause it really helps to walk through the days whens needed

I am on iOS 17.3.1 and the app version is 5.304.0. When I scan a product and leave the app and go back into the app I get the errors 4942 and 4659. The exact text says: the store number and loaded cart does not match up with the currently selected store (4942 and 4659). It then goes back to the store selector screen. This doesn’t happen to my wife who has app version 5.253.0 and it works perfectly for her Update: version 5.331.0 update works perfectly now. Thank you