---
title: "AskNicely - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Manage the customer experience from your iPhone or iPad. Collect and respond to customer feedback instantly with an AI-powered customer experience management platform. Designed to enable action, AskNi"
---

# AskNicely — United States
> Real Time Customer Feedback

![AskNicely App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/29/3f/6d/293f6d81-e216-a9cf-ab03-bb94cdce2e3d/AppIcon-0-0-1x_U007epad-0-1-85-220.png/400x400bb.png)

**Developer:** [AskNicely](https://apptail.io/developer/asknicely-eqwe)
**Category:** Business
**Rating:** 2.1/5 (47 ratings)
**Price:** Free
**Bundle ID:** com.asknicely.ios
**Store:** Apple App Store
**Country:** United States
**Version:** 4.2.48 (released 2026-09-03)
**Original Release:** 2017-07-15

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1246475849)
**AppTail Page:** [https://apptail.io/app/asknicely-cYP/united-states](https://apptail.io/app/asknicely-cYP/united-states)

## AskNicely Description
Manage the customer experience from your iPhone or iPad. Collect and respond to customer feedback instantly with an AI-powered customer experience management platform. Designed to enable action, AskNicely suggested focus areas, improvement opportunities, and helps you set company-wide goals to help your business grow. 

With AskNicely:

Stay on top of individual and team CSAT and NPS performance daily.

Act on feedback fast with templates, workflows, and AI-enabled dynamic surveys.

Set focus areas for your team to help them determine what to work on first, highlight areas for improvement, and provide coaching tips based on customer feedback.

 

Feedback from AskNicely customers

"AskNicely changed our coaching conversations. We now have regular examples of excellent customer service to coach from, and our team leads actually compete to get to the top of the AskNicely leaderboard." — Wayne Pointon, Global General Manager, Service Delivery.

“We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends.” — Julie Gessin, Chief Operating Officer, PA-C

“The ability to see real-time customer feedback allows our crew to adjust their approach immediately, whether it’s improving communication, upselling a popular product, or addressing service gaps. We’re seeing a much more engaged and proactive team as a result.” — Chris Luong, Business Analyst at Jetstar

 

Requires an AskNicely account 

Book a call with an AskNicely rep today to learn more.

 

About AskNicely:

AskNicely helps you collect and transform CX feedback into frontline action by equipping distributed teams with clear, AI-driven goals, and reinforcing habits that reduce churn fast. Unlike traditional CX programs that stall at insight, AskNicely accelerates change through dynamic surveys, tailored coaching tasks, and in-app behavior tracking, making improvement a habit, not a project.

## AskNicely Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c8/d2/37/c8d2374d-9124-aba0-8737-d78fa3e060d9/iPad_CX_Score.png/2064x2752.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/d1/84/a4/d184a428-f7ad-3667-7f97-0ecc5cd05580/iPad_Shoutouts.png/2064x2752.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/9f/b4/1b/9fb41bbc-8de0-5c82-17d5-50c19273e427/iPad_AI_Insights.png/2064x2752.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/fd/57/55/fd57558c-d12a-fe23-d5d5-a93681452e4c/iPad_Responses.png/2064x2752.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/b6/91/21/b69121f1-93d0-fc37-15e6-332cf6107492/iPad_Focus.png/2064x2752.png)

## AskNicely Rating Breakdown in United States
- 5 stars: 13 (28%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 1 (2%)
- 1 stars: 33 (70%)

## AskNicely Reviews in United States

### *---- "App is glitching since last upgrade"
Each time I open the app, it flashes! This latest upgrade ruined it!
-- User_yes, 2024-08-30

### *---- "Garbage"
This app only makes employees look worse than they are. The way they calculate ratings is a joke. Any 4 star company on this app, would be calculated as a 2 star.
-- Employee of the year., 2023-09-13

### *---- "One of the worst apps."
This app used at my company has been one of the most disappointing experiences I've come across. It is used to determine whether we receive a raise or promotion, but it desperately needs a two-sided operating system. One side should be dedicated to customers, allowing them to rate their experience with the company. The other side should be for workers, enabling them to receive fair ratings for the services they provide in someone's home. It is not fair that an employee can receive a low rating simply because a customer disagrees with company policies. This issue needs to be addressed promptly, as it undermines the fairness that should be the foundation of this app.
-- Blazinfireman, 2023-07-11

### *---- "Aptive"
Absolutely horrible app. Unless you’re looking to work your employees to the bone and demoralize them by telling them it’s their fault when they get and 8 and their score goes down. The whole business model is based off of their proprietary algorithm that doesn’t make any sense when applied to this field. It’s been well over a year and I still get bad reviews for “scheduling/call center” when I have nothing to do with that. Maybe put some effort into your app so your clients can actually get data that is accurate and makes sense.
-- Anonymous peacock, 2022-12-18

### ***** "Great for my team"
I have great insight into the feedback my teams get and am able to ensure our customers are happy.
-- Fartkingtree, 2022-07-28

### ***** "No brainer for service businesses"
The AskNicely platform is built for actually improving CX and is simple to use. What’s not to like? Look at their customer stories which share how other businesses got incredible results.
-- NickButler, 2022-07-19

### *---- "Unfair"
The amount your score drops after getting even a passive grade is insane! Let alone when you earn a 9/10 your score only goes up .1
While dropping multiple points for a negative. That’s absurd! Not to mention how much people hate giving 10s to begin with. Most people fall in the 7/8 camp especially if it’s a new service experience. Aptive technician here btw.
-- bugeatbugman, 2022-07-14

### ***** "Great Software Even Better Support"
Hey Guys - I usually do not write reviews but the amount of support I receive from the Ask Nicely team has been AMAZING!! France Dreyer and Justin Quatermaine have been incredible. Super fast responses and they get the job done. Love the REAL TIME customer feedback has really improved our company’s Customer Experience. Thanks AN!!!

- Joe
-- J ESQ13, 2022-05-02

### ***** "Solid approach and solid company"
they do it different, and better. the other reviews look like a trolling mission of sorts but AskNicely isn’t the issue. instantaneous feedback to the company frontline is powerful.
-- Elmo019, 2022-03-08

### *---- "Worse review system ever! Uninstall!"
I constantly get bad marks because customers think they are grading the company overall instead of the technician individually. This is a ridiculously glitchy broken system and I’ve been getting everyone I can to give it a one star review of the app ends up in the trash can . I can’t believe a company like Aptive actually uses this.
-- nebdbchdhdb, 2022-02-04

[View all AskNicely reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## AskNicely Available In
- [United States](https://apptail.io/app/asknicely-cYP/united-states)
- [Australia](https://apptail.io/app/asknicely-cYP/australia)
- [New Zealand](https://apptail.io/app/asknicely-cYP/new-zealand)
- [United Kingdom](https://apptail.io/app/asknicely-cYP/united-kingdom)
- [Denmark](https://apptail.io/app/asknicely-cYP/denmark)
- [China](https://apptail.io/app/asknicely-cYP/china)
- [Chile](https://apptail.io/app/asknicely-cYP/chile)
- [Colombia](https://apptail.io/app/asknicely-cYP/colombia)
- [Czechia](https://apptail.io/app/asknicely-cYP/czechia)
- [Germany](https://apptail.io/app/asknicely-cYP/germany)
- [Dominican Republic](https://apptail.io/app/asknicely-cYP/dominican-republic)
- [Algeria](https://apptail.io/app/asknicely-cYP/algeria)
- [Ecuador](https://apptail.io/app/asknicely-cYP/ecuador)
- [Egypt](https://apptail.io/app/asknicely-cYP/egypt)
- [Spain](https://apptail.io/app/asknicely-cYP/spain)
- [Finland](https://apptail.io/app/asknicely-cYP/finland)
- [France](https://apptail.io/app/asknicely-cYP/france)
- [Hong Kong SAR China](https://apptail.io/app/asknicely-cYP/hong-kong)
- [Hungary](https://apptail.io/app/asknicely-cYP/hungary)
- [Indonesia](https://apptail.io/app/asknicely-cYP/indonesia)
- [Ireland](https://apptail.io/app/asknicely-cYP/ireland)
- [India](https://apptail.io/app/asknicely-cYP/india)
- [Italy](https://apptail.io/app/asknicely-cYP/italy)
- [Japan](https://apptail.io/app/asknicely-cYP/japan)
- [South Korea](https://apptail.io/app/asknicely-cYP/south-korea)
- [Kuwait](https://apptail.io/app/asknicely-cYP/kuwait)
- [Kazakhstan](https://apptail.io/app/asknicely-cYP/kazakhstan)
- [Lebanon](https://apptail.io/app/asknicely-cYP/lebanon)
- [Mexico](https://apptail.io/app/asknicely-cYP/mexico)
- [Malaysia](https://apptail.io/app/asknicely-cYP/malaysia)
- [Netherlands](https://apptail.io/app/asknicely-cYP/netherlands)
- [Norway](https://apptail.io/app/asknicely-cYP/norway)
- [Peru](https://apptail.io/app/asknicely-cYP/peru)
- [Philippines](https://apptail.io/app/asknicely-cYP/philippines)
- [Pakistan](https://apptail.io/app/asknicely-cYP/pakistan)
- [Poland](https://apptail.io/app/asknicely-cYP/poland)
- [Portugal](https://apptail.io/app/asknicely-cYP/portugal)
- [United Arab Emirates](https://apptail.io/app/asknicely-cYP/united-arab-emirates)
- [Russia](https://apptail.io/app/asknicely-cYP/russia)
- [Saudi Arabia](https://apptail.io/app/asknicely-cYP/saudi-arabia)
- [Sweden](https://apptail.io/app/asknicely-cYP/sweden)
- [Singapore](https://apptail.io/app/asknicely-cYP/singapore)
- [Slovenia](https://apptail.io/app/asknicely-cYP/slovenia)
- [Thailand](https://apptail.io/app/asknicely-cYP/thailand)
- [Türkiye](https://apptail.io/app/asknicely-cYP/turkey)
- [Ukraine](https://apptail.io/app/asknicely-cYP/ukraine)
- [Romania](https://apptail.io/app/asknicely-cYP/romania)
- [Belgium](https://apptail.io/app/asknicely-cYP/belgium)
- [Brazil](https://apptail.io/app/asknicely-cYP/brazil)
- [Belarus](https://apptail.io/app/asknicely-cYP/belarus)
- [Canada](https://apptail.io/app/asknicely-cYP/canada)
- [Switzerland](https://apptail.io/app/asknicely-cYP/switzerland)
- [South Africa](https://apptail.io/app/asknicely-cYP/south-africa)
- [Vietnam](https://apptail.io/app/asknicely-cYP/vietnam)
- [Suriname](https://apptail.io/app/asknicely-cYP/suriname)

---

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