Every few scans of Insurance cards your app goes blank (white screen) requiring me to delete and reinstall. Please fix

Almost all photos end up blurry. I use this app several times per week.

App crashes as soon as I launch it.

It’s a great tool when it works Even though it doesn’t show up on the actual patient chart right away and it’s hard to view and retrieve later on (the actual titles descriptions disappear) The main problem with it is that it’s glitchy It works 50% of the time, the other 50% it’s a blank screen and I’m not in a rainforest in hawaii, I’m in suburbia with giga speed internet and a new iPhone (Athena is not very receptive to feedback, they put as many roadblocks as they can in front of the end user so that they don’t have to deal with problems and can go on congratulating themselves for a job well done. However they have one thing going for them, Athena is not as crappy as EPIC)

Whenever I’ve tried to take pictures, it just reverts to capture a picture screen. I can bypass it by turning flash on but it’s annoying. It also doesn’t focus on the text of the insurance card so everything I upload is blurry and unusable.

Why did you have to add the extra click at the end? We are seeing a patient every 10 minutes and extra clicks mean extra time. Also, can we please get this integrated with Athena one so that we can just use our iPads and not have to have 2 devices to take photos?

We are in an area with intermittent/very slow internet speeds, in a rainforest in Hawaii, and the app has no option to continue an upload later or upload from photos taken, so one patient’s photos grind everything to a halt on our single encrypted clinic phone. We will also get network error in the app and can’t move on from being stuck on one patient . Please facilitate ability to restart stopped upload or upload saved photos so we can use the app. Queuing multiple patients photos would be useful as well in the same way.

My iPhone 13 has serious issues with scanning the box. It just doesn’t register until I move my phone around in all directions until pop it finally will take. I didn’t have this issue with my older iPhone and I’m wondering if this new iPhone is just not compatible with the app. Please advise!

I was “Forced” to switch from using my phone browserTo this app. But actually like the app quite well. I can finish my patient cases quite easily, and after hours check on patients labs and results. Finishing encounters is not very user-friendly.

athenaNet forces the photos you add into a short and wide aspect ratio for display in the chart. It is very difficult to take a useful photo with that size and shape. Allowing the height to be flexible to support any aspect ratio would be a huge quality of life improvement. Additionally many of us take pictures when seeing patients and then import them later when writing documentation. This app does not allow selecting an image from the device to import, only lets you take one from the camera.