---
title: "Austin 311 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Austin 3-1-1 provides uncomplicated access to City services and information and is aligned with the City of Austin's goal to become the best managed City in the country."
---

# Austin 311 — United States

![Austin 311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/ee/a2/07/eea20780-1931-c021-c38f-51eb26360650/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/400x400bb.png)

**Developer:** [City of Austin](https://apptail.io/developer/city-of-austin-yqwb)
**Category:** Utilities
**Rating:** 2.5/5 (50 ratings)
**Price:** Free
**Bundle ID:** gov.austin.austin311
**Store:** Apple App Store
**Country:** United States
**Version:** 7.1.7 (released 2026-09-16)
**Original Release:** 2014-07-28

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id894096218)
**AppTail Page:** [https://apptail.io/app/austin-311-BSYb/united-states](https://apptail.io/app/austin-311-BSYb/united-states)

## Austin 311 Description
Austin 3-1-1 provides uncomplicated access to City services and information and is aligned with the City of Austin's goal to become the best managed City in the country.

## Austin 311 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/54/d2/78/54d27850-de41-aae0-8462-8365204242a2/posts.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/89/18/36/89183612-2de8-d63d-7a8c-3b05d23f8baf/list.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/8e/05/6f/8e056f83-924b-6f80-2ed1-a074667b718c/details.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/6e/36/65/6e36651b-36a2-1246-785c-a32f03505840/map.png/1242x2688.png)

## Austin 311 Rating Breakdown in United States
- 5 stars: 14 (28%)
- 4 stars: 2 (4%)
- 3 stars: 5 (10%)
- 2 stars: 2 (4%)
- 1 stars: 27 (54%)

## Austin 311 Reviews in United States

### *---- "Horrible functionality"
App crashes when you try and use the search feature on the frequently reported link.
-- notredameisthe1, 2025-01-10

### ***** "Clunky, sure. But the BEST WAY to contact COA"
Forget phone calls and emails, this 311 app is the BEST way to contact City of Austin about issues. Whether or not your issue ultimately gets resolved, submissions to this app always get a quick response so it's so worth downloading and using.
-- PaintCG, 2024-08-02

### *---- "White Screen When Launched"
This app used to work. Now when you launch it, you just get a white screen.
-- Richard in Austin, TX, 2024-06-19

### *---- "New version is awful"
There was nothing wrong with the previous 311 app and the new one is a downgrade. The first step is “what are you reporting” that does nothing. You still have to choose what you are trying to report. You can’t add a picture to the actual request, only at the first “what are you here for”. It’s clunky. I hope city of Austin didn’t spend a lot of money on this “upgrade” if so you wasted our tax money. Whoever chose this software made a mistake.
-- HeathInATX, 2024-02-15

### *---- "Ability to report public camping removed"
The latest update removed the ability to report vagrant camps in public parks.
-- Bunko4ever, 2023-12-15

### *---- "Lazy city employees won’t help"
If you report an issue to 311, your ticket will be closed out without any resolution and the issue will go unfixed. You’d think our ridiculously high property taxes would give you more in return
-- Nickname25788, 2023-07-14

### *---- "App completely non-functional as of 2023."
The “New Request” option in the app no longer works/opens at all, which is the entire reason for the app. Granted, the copyright for the app is 2009-2020 so it’s possible they didn’t think it would last this long.
-- Soraentheelfthief, 2023-01-12

### *---- "Can't report homeless encampments"
Common reports like homeless camps and light poles going out cannot be reported, and I can't use it to find trash and bulk pickup schedules but for some reason "COVID information" is on the front page? Doesn't make sense
-- Just Your Average Ben, 2022-05-07

### *---- "Removed homeless camp feature"
You removed the ability to report homeless encampments. You are worthless as a city agency.
-- Tac223, 2021-10-19

### *---- "You’re kidding!"
Just got the app thinking it would be easier to do things like report the current power outage. Website couldn’t find my account, neither could the app. Not only could it not find my account info, when it was supposed to be locating me on the map of power outages, I am apparently 5 blocks away from where I thought I was!  Useless!  Will be deleting this app. Another CoA screw up. MDS
-- Macdaddystubbs, 2021-10-01

[View all Austin 311 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Austin 311 Discovered Keywords
- austin
- austin community college
- austin 311

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## Austin 311 Available In
- [United States](https://apptail.io/app/austin-311-BSYb/united-states)
- [Argentina](https://apptail.io/app/austin-311-BSYb/argentina)
- [Austria](https://apptail.io/app/austin-311-BSYb/austria)
- [Australia](https://apptail.io/app/austin-311-BSYb/australia)
- [Belgium](https://apptail.io/app/austin-311-BSYb/belgium)
- [Brazil](https://apptail.io/app/austin-311-BSYb/brazil)
- [Canada](https://apptail.io/app/austin-311-BSYb/canada)
- [Switzerland](https://apptail.io/app/austin-311-BSYb/switzerland)
- [Chile](https://apptail.io/app/austin-311-BSYb/chile)
- [China](https://apptail.io/app/austin-311-BSYb/china)
- [Czechia](https://apptail.io/app/austin-311-BSYb/czechia)
- [Denmark](https://apptail.io/app/austin-311-BSYb/denmark)
- [Dominican Republic](https://apptail.io/app/austin-311-BSYb/dominican-republic)
- [Ecuador](https://apptail.io/app/austin-311-BSYb/ecuador)
- [Egypt](https://apptail.io/app/austin-311-BSYb/egypt)
- [Spain](https://apptail.io/app/austin-311-BSYb/spain)
- [Finland](https://apptail.io/app/austin-311-BSYb/finland)
- [France](https://apptail.io/app/austin-311-BSYb/france)
- [United Kingdom](https://apptail.io/app/austin-311-BSYb/united-kingdom)
- [Hong Kong SAR China](https://apptail.io/app/austin-311-BSYb/hong-kong)
- [Indonesia](https://apptail.io/app/austin-311-BSYb/indonesia)
- [Ireland](https://apptail.io/app/austin-311-BSYb/ireland)
- [Israel](https://apptail.io/app/austin-311-BSYb/israel)
- [India](https://apptail.io/app/austin-311-BSYb/india)
- [Italy](https://apptail.io/app/austin-311-BSYb/italy)
- [Japan](https://apptail.io/app/austin-311-BSYb/japan)
- [South Korea](https://apptail.io/app/austin-311-BSYb/south-korea)
- [Mexico](https://apptail.io/app/austin-311-BSYb/mexico)
- [Malaysia](https://apptail.io/app/austin-311-BSYb/malaysia)
- [Netherlands](https://apptail.io/app/austin-311-BSYb/netherlands)
- [Peru](https://apptail.io/app/austin-311-BSYb/peru)
- [Philippines](https://apptail.io/app/austin-311-BSYb/philippines)
- [Portugal](https://apptail.io/app/austin-311-BSYb/portugal)
- [Romania](https://apptail.io/app/austin-311-BSYb/romania)
- [Russia](https://apptail.io/app/austin-311-BSYb/russia)
- [Sweden](https://apptail.io/app/austin-311-BSYb/sweden)
- [Singapore](https://apptail.io/app/austin-311-BSYb/singapore)
- [Thailand](https://apptail.io/app/austin-311-BSYb/thailand)
- [Vietnam](https://apptail.io/app/austin-311-BSYb/vietnam)
- [United Arab Emirates](https://apptail.io/app/austin-311-BSYb/united-arab-emirates)
- [South Africa](https://apptail.io/app/austin-311-BSYb/south-africa)

---

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