AUTOMATE PULSE

The help button in the app just takes you to a general Rollease Acmeda website and every time I try to set things up nothing I enter is stored. I’ve set up Somfy, Lutron, Hunter Douglas hubs and never had problems like this app. It’s like they abandoned it but left it up on the App Store.

Set up the hub and connect to the shades are not easy. I went through many trial and error. When it finally works, one of my four shades would lose connection with the hub once a week. I have to use the remote a few times to trigger the shade and then it would reconnect with the hub. The interface is OK, but since I use Apple HomeKit, I don’t use this app often unless the hub drops connection with one of the shades again. In Nov, they emailed me and saying that I have to mail the hub to them to fix an issue related to the v1.9.0 firmware, and the process will take two weeks. When it is fixed, I will have to go through the setup nightmare again. I won’t recommend their products, app and shades. There are several other HomeKit compatible shades on the market with similar price, and my friends have those; they don’t have as much issues as I have with Rollease.

Not sure what’s going on but I lost all Rooms and Scenes after updating to IOS 16.6. My wife’s phone running on 16.5.1(c) has no issues. Thoughts??

Worked for two years then stopped working with Alexa

Very buggy. No meaningful support. I don’t add the hub to my automations any more. Clients are never happy, and I don’t blame them. This is awful software.

The hub for my shades and the phone app became disconnected and I tried to reconnect but ended up resetting the hub. Fortunately, George at tech support to the rescue. He talked me through the procedure to connect the app to the hub -an exercise in patience- and then the steps to add each shade to the app. With George’s tutoring, I learned how to finish the setup with Alexa. The tutorials only took me so far. It was the ability to have a phone conversation with tech support that earned this app its high review.

I regret spending $10k on these shades which open and close whenever they want and not when you want them to. The app is terrible and looks like it was made by a 15 year old.

This app would be great if it weren’t for constant problems where it times out doing anything and you have to give up. During these times I can still control the blind with Alexa, so it is likely a problem with just the backend that the app talks to. These are intermittent problems, but I’d say they happen 10-20% of the time, seems like particularly on weekends but I may be mistaken about that. Please get your act together Rollease!! i love these blinds but this company clearly struggles with software engineering. I wish I’d went with Somfy 🙁

I installed $13k if these terrible “rollease” brand power-blinds in one of my homes and huge mistake!!!! Avoid this brand, my house with Rockwell Collins blinds were easy to set up this winter. I’m in tech so if I can’t figure this out... no hope for the rest of you.

Best and most responsive customer support. My email was answered with a call and George immediately went online and had me up and running in no time. Thank you George!