---
title: "Back-Up Care - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when r"
---

# Back-Up Care — United States

![Back App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/5a/3d/da/5a3dda2b-8492-d04d-8711-6ca9d44de3b9/AppIcon-0-1x_U007emarketing-0-11-0-85-220-0.png/434x0w.png)

**Developer:** [Bright Horizons Childrens Centers](https://apptail.io/developer/bright-horizons-childrens-centers-nFyd) (United States)
**Category:** Lifestyle
**Rating:** 2.5/5 (121 ratings)
**Price:** Free
**Bundle ID:** com.brighthorizons.backupcare
**Store:** Apple App Store
**Country:** United States
**Version:** 24.7.0 (released 2026-09-09)
**Original Release:** 2017-05-18
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id947422033)
**AppTail Page:** [https://apptail.io/app/back-up-care-TsI/united-states](https://apptail.io/app/back-up-care-TsI/united-states)

## Back Description
Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through. 

Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go. 

You can use the Back-Up Care app to:
• Sign up for your benefit (to get started, you just need your employer’s username and password) 
• Submit a new request for back-up care
• Request previously used caregivers
• View details of existing reservations
• Receive notifications when reservations are confirmed
• Quickly create new reservations by copying past reservations
• Find nearby centers and view each location on a map 
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

## Back Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/92/2e/54/922e54dd-b952-a41f-ba4a-be2196bc8c6c/6ea8a26a-619d-47da-ad07-d49634b28387_6.5_inch_-_portrait_-_1.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/af/e2/9b/afe29b9b-c451-ee23-9839-9cd651bda89d/0f0461c6-2750-4954-b473-097aee44c3ad_6.5_inch_-_portrait_-_2.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/73/f0/6c/73f06c83-7dd6-93a6-7d09-80c47b5810d5/0d1fa0b2-0b4e-4b53-8dc3-499648d609dc_6.5_inch_-_portrait_-_3.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/53/ac/8c/53ac8c76-62ef-6b4c-81cd-128c3970cebb/fff2cfa8-24db-4ea1-86cf-cafcdd512362_6.5_inch_-_portrait_-_4.png/1284x2778.png)

## Back Rating Breakdown in United States
- 5 stars: 39 (32%)
- 4 stars: 2 (2%)
- 3 stars: 3 (2%)
- 2 stars: 15 (12%)
- 1 stars: 62 (51%)

## Back Reviews in United States

### *---- "Worst app"
Still have profile issue.. fix it !!
-- 26fm65, 2024-11-20

### *---- "Designed to be hostile"
The benefits of this service have slowly been cut back, so now it’s a Sisyphean task to request only to get denied with no contact or way of adjusting.
-- gogetmb, 2024-10-18

### *---- "Just awful…"
This is the worst app I’ve ever used. It can’t handle basic tasks like updating a credit card or adding family members to an account. I’ve had to resubmit my request at least 30 times and still haven’t received any confirmation. When I contacted customer service, they confirmed my request didn’t go through, despite the reference numbers I received. Terrible app, terrible service, terrible website—avoid it at all costs.
-- LimaMalina, 2024-10-11

### *---- "Worst app I have ever used"
I don’t know if there is some sort of server issue occurring but every single page in this app returns errors when you try to enter any information. Errors aside the navigation is awful as well. You try to book a reservation and after you’ve entered all the reservation information, they tell you you can’t make a reservation until you add some missing piece of information to your profile. So you have to cancel the reservation to add that information. Then you reenter the reservation information and then there’s another piece of missing information requiring you to start over again.
-- Jfucigkbjv, 2024-09-25

### *---- "Buggy"
I feel bad for the iOS engineers worked on this app. There is way too many error messages. Hope someone finds a way to fix them.
-- sunnxtuser, 2024-09-05

### **--- "Too much tech bugs"
Too much tech bugs, especially after they “fix” the most recently issue, I even couldn’t log in
-- natsusnowy1204, 2024-09-01

### **--- "Bad app"
This app is a pain in the butt to use. For example, if you go away from the app for just a minute or two, you have to login via FaceID again! Arg! How frustrating. 

Keep me logged in for at least 15 minutes!
-- Xierox2000, 2024-08-29

### *---- "Someone pls fix this app"
This app is. HUGE waste of any parent’s time. If you’re looking to get back up care, you probably don’t have a lot of time to waste trying to submit a request for care over and over and over again without success. The app keeps giving error messages when I try to submit my request, telling me I have to add more info to my child’s profile despite the profile being completely filled out with zero left to add.  Very frustrating and an enormous waste of my time. Someone submitted this same complaint a year ago and it has yet to be fixed.
-- OMGighater, 2024-07-31

### *---- "Xmatterinsta"
Extremely hard to use.
-- Kimbertim, 2024-07-02

### *---- "Canceled on us"
Put an option on your intake form to ask if the baby is sick and include your policy what diseases you won’t watch AND that you won’t babysit a sick baby!!! Don’t wait for the sitter to come and then walk out the door and yell at the parent for requesting care! Seriously, if you don’t watch sick kids don’t call yourselves backup daycare! I can’t know what your policy is when you don’t put it on your own form!!!
-- utsukushisashi, 2024-04-29

[View all Back reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Back Discovered Keywords
- back
- up care

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## Back Available In
- [United States](https://apptail.io/app/back-up-care-TsI/united-states)
- [United Kingdom](https://apptail.io/app/back-up-care-TsI/united-kingdom)
- [Canada](https://apptail.io/app/back-up-care-TsI/canada)
- [Ireland](https://apptail.io/app/back-up-care-TsI/ireland)

---

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