BCBSNM

I just wish I could make my appointments from the app so I can keep it all together.

Zero stars. The app fails to log in more than it logs in. It never recognizes passwords, makes me change the password then does not recognize the new password and locks me out of the account. I should be able to access my information in real time. Some how blue cross is the only company unable to provide this information.

After signing in the accept our terms pop up shows up and when I click accept it says an error occurred over and over. Can never get past it starting about 2 weeks ago.

Limited info…if you can access your account. Super slow. Doesn’t work at times. The app, mobile browser and website all fail at the final MFA during log in. BCBS is unable to send a code via SMS or email.

I don’t find this app helpful at all, all I get is an UD card, no information on my plan. My other insurance carrier had everything that I wanted to see, this doesn’t have nothing , but your ID card, disappointing

I am a new member of BCBS as of January 1, 2023 & called the help line for assistance in getting my account set up. Chris was the one that answered the phone & guided me through each step. He was so patient & helpful, and answered all my questions. Thank you Chris from Texas & Blue Cross for proving such excellent customer service!

Easy to use

The app is really not bad as I’ve heard from others easy to navigate and has pertinent information you may need, the only thing I would improve is the claims tab. It’s a very generic claim tab, I would like to know specific information as to what that “claim” covers, I’ve had many appointments lately and it’s hard to keep up which is which. An “expansion” window may be suitable for this tab. -Al

How to download it, had to create a new account because of some dysfunctional “system update”, and still I get the error message “it looks like your account does not have the required permissions to login”. The telephone customer support person I was working with while I was having to create a new account just hung up on me, and it wouldn’t even let me take the feedback quiz at the end of the call. BCBS is a huge bureaucracy and it is unwieldy and dysfunctional. Yet one more reason why we need single payer healthcare coverage.

The app is useful, when it works. I’ve had it on iPhone and android, and claims that appear online when I log on with a computer don’t show up on the app. Lots of errors, as an example, sometimes the find a provider feature works and sometimes it doesn’t. The spending tracking isn’t accurate as it shows out of network and in network spending as being the same (my understanding is they don’t count toward each other, but I could be wrong about that).