Download and discover your own pocket concierge — a personal, digital guide to Belmond’s Wonderful World.
Whether staying beside the vibrant piazzetta of Portofino or the golden shores of Koh Samui, the Belmond app adds another layer of indulgence to your escape. You can savour a seamless, non-touch stay from the comfort of your room.
Features included:
Digital pre-arrival information
Online chat with our in-house experts
Requests and menu browsing
Quick access to property information, including restaurant details and concierge recommendations
Perhaps you’re following the rails past the snowy Swiss Alps, revelling in the mystic energy of Machu Picchu, or simply unwinding beside the pool in Sicily. Wherever you are, our experts are just one button away.
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User Rating
4.88 out of 5
950 ratings
in United States
5 star
889
4 star
38
3 star
6
2 star
6
1 star
11
Ratings History
Reviews
Exceeds Expectations
I heard this was a high class resort, and I found everything about it lived up to its reputation. Large well appointed villas, with everything laid out perfectly. Super friendly staff, great food, and a spectacular setting. Water, trees, landscaping, modern facilities and excellent service from everyone. Room service was well done and arrived aexactly at the requested time. No 1/2 hour window. I had a very good massage, but the spa facilities are limited. Other than that, all else is great as is. I hope to return in the future.
Review of stay at El Encanto.
I loved the grounds and the staff was wonderful…everyone was respectful and friendly. My only complaint is the room. We were told that our room was one step from a suite. Naturally, we expected something absolutely beautiful. We’ve traveled the world, and NEVER have we paid so much for a room, that wasn’t much different from a”nice” room. Thank goodness the grounds and staff were so good.
What a jewel!
I am so pleased at my stay here. Everything was perfect. Many thanks to Valet staff for giving me wonderful things to and see.
Also the spa staff is very wonderful to talk to.
Many thanks
Hospitality
Belmont has replaced personal service with an app.
Sub- par room
The standard king room on the 7th floor club area is a let down given the premium pricing.
It barely compares with a standard normal king room at a normal hotel and the added club privileges do not add up to the difference. Bathroom is small and doesn’t compare with my # 2 bath I have at home.
Our view of an empty parking garage is less than appealing.
Would not book this again.
Lesson learned and not a great start to our 1st visit to Charleston.
Sierra Nevada
I spent 3 amazing nights at The Sierra Nevada Parque(San Miguel)! If I could rate it more than 5 stars, I would! The service was flawless, rooms were spacious and well appointed and the entire staff went above and beyond to make our stay perfect! Way to go Belmond Hotels! I will be back!!
USER INTUITIVE!
An amazing application which is super user intuitive and gets the job done every single time! A must have if you're traveling within the Belmond Collection!
App not up to date for I pads, can only be viewed vertical and not horizontal on the I pad.
App is not friendly with I pad use and will not rotate into the horizontal view when it opens so the I pad must be used in the vertical mode, so a key board cannot be use. Very old fashion and out of date.
