Black Diamond Wealth Platform

Can’t log in when no login appears. I was using face ID, nope. Background is there, moving across the screen. On iphone 12. Used this app for years, never had this happen.

There are a number of simple things they could do to make the experience better. There is no way on the app to provide any feedback on the usability of their app. So instead I’m providing this feedback here publicly to let others know that Blackdiamond really doesn’t care to hear about what their customers want.

The app is low level and lacks much detail. It’s very limited and lacks muck detail. It’s basically has totals.

For some reason, the app rejects my valid login credentials now. There’s no support - witness years of reviews with no developer responses - and the app provides no way to contact “support”. The support link provided in the App Store points to the website where they’re trying to sell to the finance industry.

Won’t open past the title page of the app. No login in option

If you are a RIA this company will lock you in for three years, and demand payment if you want to leave. App doesn’t work well. Avoid!

Only your advisor can control the features. The user cannot even see what is possible to know what to ask for. I cannot, for example, add my bank accounts and home loan as well as my home. Not a full view of my wealth at all.

Can’t log in when no login appears. I was using face ID, nope. Background is there, moving across the screen. On iphone 12. Used this app for years, never had this happen.

I have spent hours with my financial advisor and his team trying to get this app to work and it has left me nothing but frustrated. Third party accounts are difficult to add (after multiple hour long conference calls) and once they were finally added, several stopped updating without notice. My financial advisor’s office and I have been trying to get the accounts to update for days and still can’t get Black Diamond to work. I’ve asked my advisor to find another product for his clients

Liking the app so far. I just got the new iPhone 12 pro max, I have difficulty switching between the tabs on the bottom and checking my notifications on tabs besides the home one.