Blueground

DONT WASTE YOUR TIME This app looks great and works well but it is a complete farce with hidden costs which add 30% to all the monthly rental fees quoted.

It is my first time dealing with a company can reach my expectations. I really highly convinced it’s the best to deal with in future.

Be careful with this company, there are many hidden costs and fees. For example they will take a deposit from you and then take £160 of that deposit as a cleaning fee! Absolutely outrageous cleaning fee. They will also charge you extra for electricity etc if it goes beyond what they believe is standard use which they will deduct from your deposit also. You will also need to wait their standard 5-6 weeks to get what little is left of your deposit back from them. Also if you want to book an additional month at the SAME property they will charge you ANOTHER several hundred pound booking fee. i.e. you can’t just extend your stay. Their properties are fine. Nicely put together with standard new furniture. Nothing special and not worth the the high cost. I won’t be using them again

Very useful app - the best tool for the BG guests

I expected everything to be “OK” from a reputable company but they defaulted miserably to be OK. They were FANTASTIC!! Everything was as advertised, the place looks exactly as per the photos, it is literally spotless and is well furnished. I had a small electrical issue and it was addressed via the app and the very next day an electrician came around and sorted everything. I am beyond satisfied with the place, the service and the very friendly BG staff.

Updated app does not work

Have stayed in Blueground for over 6 months previously and was a repeat customer. This time it was a terrible experience. The home had a taped showerhead that was leaking water, restroom was not working, no heat or cooling in near zero temperatures outside, non working wifi, missing basic amenities that blueground provides for the first couple of days, dirty apartment (huge egg splatter on microwave). It was totally unlivable coupled with loud construction noise outside. When I felt compelled to leave within 15 days even though I had prepaid for the whole month, support never responded to the messages. Even now 2 weeks after vacating ahead of schedule I haven’t heard back from support. Really traumatic experience and definitely wouldn’t recommend.

the place i rented from that organization had broken tiles in eve bathroom, work paint everywhere, leaky windows, and i had to get rid of cockroaches in the kitchen I haven’t received my deposit back one week after moving out and their staff acknowledging that there was no issue with the place

I’ve downloaded the app three times to my iPhone now, and all it allows me to do is link with my own email. Blueground informed me that there was an IOS version at the App Store. Not that I have found.

Don’t even think about renting a home from them. If you have problems noone is going to help you.