Searching for driver
Don’t bother using the app! It said searching for driver for 30+ mins by the time they’d found one I was home and in bed 👎🏼
Blueline Taxis
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Top 30 Rankings
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Description
Book a taxi in under 10 seconds and experience exclusive priority service from one of the largest taxi firms in North East.
You can place the booking directly on our map, and see how many available cars there are nearby.
Not carrying any cash? Pay by credit or debit card, and avoid having to stop at the cash point along the way.
No standing in the rain. Track your car as it arrives on a map, or call the driver when for an update. No more guessing where your cab might be.
Place bookings hours, days, or weeks in advance. Whenever it's convenient for you.
If necessary, cancel your booking at any time. It takes seconds to place a new booking directly from the handy favorites list.
Blueline Taxis is one of the largest private hire companies in the North East. We have over 850 drivers and all our vehicles are installed with the latest GPS technology.
Having integrated SMS booking, we've now launched this intelligent iPhone App so you can book a taxi within seconds.
Blueline Taxis is FREE to download and it costs you nothing to register.
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It's so easy and quick to use. Download the App and register just once. Our intelligent software will suggest your favourite Pick Up locations, and you're ready to book a car.
When you make a booking, we'll notify you by Push Notification as your car is dispatched. We'll also inform you when your car is 2 minutes away, giving you additional details such as registration number, make, model, and vehicle colour.
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We value feedback and take all reviews very seriously. So please leave us feedback about your journey using the App. This helps us continually improve our service.
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You can place the booking directly on our map, and see how many available cars there are nearby.
Not carrying any cash? Pay by credit or debit card, and avoid having to stop at the cash point along the way.
No standing in the rain. Track your car as it arrives on a map, or call the driver when for an update. No more guessing where your cab might be.
Place bookings hours, days, or weeks in advance. Whenever it's convenient for you.
If necessary, cancel your booking at any time. It takes seconds to place a new booking directly from the handy favorites list.
Blueline Taxis is one of the largest private hire companies in the North East. We have over 850 drivers and all our vehicles are installed with the latest GPS technology.
Having integrated SMS booking, we've now launched this intelligent iPhone App so you can book a taxi within seconds.
Blueline Taxis is FREE to download and it costs you nothing to register.
----------------------------------------
It's so easy and quick to use. Download the App and register just once. Our intelligent software will suggest your favourite Pick Up locations, and you're ready to book a car.
When you make a booking, we'll notify you by Push Notification as your car is dispatched. We'll also inform you when your car is 2 minutes away, giving you additional details such as registration number, make, model, and vehicle colour.
----------------------------------------
We value feedback and take all reviews very seriously. So please leave us feedback about your journey using the App. This helps us continually improve our service.
Screenshots
User Rating
4.81 out of 5
4,330 ratings in United Kingdom
5 star
3,930
4 star
213
3 star
56
2 star
27
1 star
104
Ratings History
Reviews
Dangerous drivers
Yes theyre cheap, for a reason. Last few trips the driver’s standard of driving was appalling. Really dangerous, to the point where I now don't trust them at all.
The app is bad
I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app?
Payment
I’ve set my default payment method to be by card. However when I booked a trip it was setup to be cash only for some reason. The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip. I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future. Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden.
Can’t cancel
So, once you have made a booking there is no option to cancel, no matter how long you have to wait? App said taxi was 2 mins away, 20 mins later no taxi and no way to cancel still ‘locating’ a driver. Stick to Uber.
Such a shame
Not sure what happened to the taxi firm I’ve used for nearly 40 years. Whether or not it’s the app I’m not sure but it seems more and more frequently, drivers are cancelling pre booked jobs allocated to them because they can get a better fare elsewhere. When this happens at the time of your booking it’s unacceptable and really damaging for the Blueline name. Unfortunately I’m finding myself using Uber more and more because of the issues with Blueline
Standing charge
I am a frequent user of the Blueline app but this new version seems to have introduced a standing charge which defeats me. A recent booking was late arriving so I waited on the pavement to get straight into the car for my appointment. The invoice I received showed a standing charge of £1.20 but I was certainly the cause of any delays. Drivers since have not known anything about this when I have been paying by cash. Otherwise it’s a great app very similar to the Nearby Taxi app.
Cant book taxi
App wont let me book a taxi since new update tried uninstalling and reinstalling still no good
Double charges, and incorrect waiting charges
This app generates an authorisation hold when you book, but when the journey is complete it creates a new transaction instead of taking the holding charge, resulting in the customer essentially being charged twice until the hold is released. This took 2 weeks for me. They also charge you “waiting fees”. But when I’m standing in a taxi pickup point, see the car approaching and get in immediately, a 10 minute waiting fee is ridiculous. Support says this is automatic based on gps and speed, in which case, Blueline systematically overcharge customers. The app doesn’t show receipts. The support option just opens a web view. Overall a bad experience.
Ineffective
The app is smooth, easy to use, perfect really, unfortunately the system it links to, or the way it links, means the service is a disgrace. I booked a taxi 2 weeks before I needed the service, however because there were no cars in my area no car turned up. After an hour I was able to source another method of travel, however I should not have needed to. Previously when booking a taxi, an operator would direct my taxi to me, however now it's the app and they cannot seem to override this.
Store Rankings
Ranking History
Category Rankings
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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130
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Top Free
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427
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Keywords
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App Info
- Category
- Navigation
- Publisher
- BLUE LINE TAXIS (NEWCASTLE) LTD
- Languages
- English
- Recent version
- 741.4.0 (2 weeks ago )
- Released on
- Jun 15, 2012 (12 years ago )
- Also available in
- United Kingdom, United States, Vietnam, Nigeria, Saudi Arabia, China, India, Hong Kong, Kuwait, Poland, Ireland, Portugal, Romania, Spain, Germany, Japan, Philippines, Mexico, Malaysia, Norway, South Africa, Russia, Singapore, Ukraine, United Arab Emirates, France, Switzerland, Brazil, Belgium, Colombia, Pakistan, Chile, Canada, Belarus, Sweden, New Zealand, Thailand, Turkey, Taiwan, Azerbaijan, Australia, Austria, Argentina, Kazakhstan, Hungary, Indonesia, Israel, Finland, Italy, Egypt, South Korea, Ecuador, Peru, Lebanon, Algeria, Dominican Republic, Denmark, Netherlands, Czechia, Greece
- Last updated
- 2 weeks ago