Bonitas Member App

The new enhanced Bonitas Member App offers you a convenient way to access and manage your medical aid – quickly and easily. This includes checking your benefits, finding a provider or having a virtual consultation.

It also aims to change the health and wellness behaviour of our members and offers you access to great deals and discounts.


Managing your medical aid is easy

The app offers a simple, intuitive and more personal way to get information about your plan, benefits and your health. You can use it to:

• Consult with a doctor through virtual care
• See the balance of your savings and other benefits
• Use the chat function to talk to us and get support from our team
• Find doctors, hospitals and pharmacies on our network easily
• Access and download documents such as tax certificates, monthly statements
• Access your digital membership card, everywhere you go
• Update important information for you and everyone on your plan
• Easily add and remove dependants
• Complete a wellness questionnaire to unlock you Benefit Booster
• View and request hospital and chronic authorisations
• Activate your international travel cover when you are planning to travel internationally


Talk to us

If you need help with your medical aid, you can chat to one of our skilled agents through the app in real-time. With the chat function you can:

• Get answers to your questions right away
• Get information about bills, benefits, and authorisations
• Follow up on recent claims
• Get help from 8am to 8pm, Monday to Friday and 9am to 1pm on Saturdays


Get more value

In addition to receiving affordable, quality healthcare, being part of the Medical Aid for South Africa means you get to benefit from offers and discounts that make your money go further. The exclusive offers are across a range of categories including:

• Lifestyle – Enjoy discounted online shopping and free access to a scientifically based nutrition programme
• Wellness – Improve your mental and physical health through bespoke online assistance
• Gap cover – Benefit from special rates for gap cover exclusive to Bonitas members
• Short-term insurance – Get extra peace of mind with discounted premiums
• Life Insurance – Create wealth with exclusive bonuses and competitive offerings on life cover
• Credit solutions – Gain better understanding of your credit status & start your journey to financial wellness


Become a healthier you

By completing a wellness questionnaire you’ll get a better understanding of your health. Depending on the results, you will receive nudges to educate and guide you to a healthier lifestyle.