---
title: "BOS:311 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti.  Reports are automatically fed into the City of Bo"
---

# BOS:311 — United States

![BOS:311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/ef/17/91/ef1791df-3953-c1ba-74c5-9bced1c0ac61/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [City of Boston](https://apptail.io/developer/city-of-boston-NMQb)
**Category:** Utilities
**Rating:** 2.6/5 (82 ratings)
**Price:** Free
**Bundle ID:** gov.cityofboston.citizensconnect
**Store:** Apple App Store
**Country:** United States
**Version:** 6.4.29 (released 2025-11-25)
**Original Release:** 2009-10-22
**Languages:** English, Arabic, Finnish, French, Haitian, ke, Portuguese, Russian, Chinese, Somali, Spanish, Vietnamese

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id330894558)
**AppTail Page:** [https://apptail.io/app/bos311-Yn/united-states](https://apptail.io/app/bos311-Yn/united-states)

## BOS:311 Description
BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti.

Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.

## BOS:311 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/7e/cc/a2/7ecca25f-9593-92eb-e49d-633deb05d18b/e8e2eeac-6062-465e-b32d-9e8f426cd2e7_IMG_4697.PNG/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ec/3d/00/ec3d00ea-8f34-49a2-d0d1-f1e2ebc7930d/f71e5ab6-1402-44aa-8d12-42884e619e11_IMG_4701.PNG/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/57/f5/fc/57f5fc1f-a2ae-07dd-80d7-f273917ed8d7/24f39d0f-3f28-4648-83e1-0f757cedeec3_IMG_4707.PNG/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/d9/86/e2/d986e280-e61c-cf13-0b20-29e335fa55d4/e4c6d2b7-d0da-481d-9d2d-1ab9f0f8b4b4_IMG_4708.PNG/1242x2688.png)

## BOS:311 Rating Breakdown in United States
- 5 stars: 23 (28%)
- 4 stars: 7 (9%)
- 3 stars: 5 (6%)
- 2 stars: 6 (7%)
- 1 stars: 41 (50%)

## BOS:311 Reviews in United States

### ***** "Useful and Easy to use"
This app is great, my one wish is that it allow users to comment on or corroborate reports made by other users
-- ksweeney25, 2025-10-21

### ***** "Great app with great service"
I’m so thankful Boston has this service, and that they make it so user-friendly. I received a courteous call explaining when and why my case was closed.
-- NicoleL314, 2025-07-17

### *---- "City of Boston"
I hoped this app would’ve helped but it caused more frustration. It’s either the app doesn’t do its job or “someone” not doing their job. It’s likely the latter. I’m complaining about an app that the city created to hold people accountable but don’t hold themselves accountable. Welcome to Boston!
-- This Guy………, 2025-02-02

### *---- "Great App, but Worthless!!"
The app functions flawlessly. The city of Boston doesn’t function at all. What’s the point of having an app if reports go unanswered for months? Currently I have two open reports, same vehicle, three weeks apart. I’m thinking that uninstalling the app will be just as effective as reporting issues through the app itself.
-- AaronOsborn, 2024-11-30

### *---- "Boston being Boston"
I used this app—and to 311—fifteen months ago with no response regarding an extremely dangerous stretch of sidewalk. Absolute waste of time, but I sure will sue when I break my 83 yeR old ankle.
-- NoNameIsAvailable, 2024-07-17

### *---- "Not working since 2023"
For many years, the app worked really well. But as others have mentioned, since about 2023, either the 311 app stopped working, or the staff just stopped responding. Not sure which; but something’s not working!
-- woohoo3, 2024-06-14

### *---- "Comments are not confidential"
South end handler will tell people who comment on what. Do not think this is anonymous.
-- Dsc4563, 2024-02-27

### *---- "Doesn’t recognize area"
Of north Brookline.  Says out of area so I cannot even submit a report as they request.

App is broken
-- John ta, 2024-01-22

### ***** "311 enhances Boston’s quality of life"
This old Bostonian is delighted with the convenience of the 311 app. I’m grateful to the folks in the Menino and Walsh administrations who centralized the reporting process and then automated it! And I’m confident that the Wu administration will continue to improve it. As others have noted, the app’s ultimate effectiveness depends on the responsiveness of the various departments. Issues are usually addressed promptly. When they aren’t, I follow up with another 311 report.
-- BPLRules, 2023-04-29

### **--- "Old app was much faster"
Each page now loads super slow.  Map works sometimes but not other times.  New version was a step back in performance.
-- 02118_user, 2023-03-27

[View all BOS:311 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## BOS:311 Discovered Keywords
- bos:311
- 311connect

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## BOS:311 Available In
- [United States](https://apptail.io/app/bos311-Yn/united-states)
- [Italy](https://apptail.io/app/bos311-Yn/italy)
- [United Kingdom](https://apptail.io/app/bos311-Yn/united-kingdom)
- [China](https://apptail.io/app/bos311-Yn/china)
- [Australia](https://apptail.io/app/bos311-Yn/australia)
- [France](https://apptail.io/app/bos311-Yn/france)
- [Netherlands](https://apptail.io/app/bos311-Yn/netherlands)
- [Israel](https://apptail.io/app/bos311-Yn/israel)
- [Japan](https://apptail.io/app/bos311-Yn/japan)
- [Switzerland](https://apptail.io/app/bos311-Yn/switzerland)
- [Russia](https://apptail.io/app/bos311-Yn/russia)
- [Ireland](https://apptail.io/app/bos311-Yn/ireland)
- [Türkiye](https://apptail.io/app/bos311-Yn/turkey)
- [Brazil](https://apptail.io/app/bos311-Yn/brazil)
- [Kuwait](https://apptail.io/app/bos311-Yn/kuwait)
- [Lebanon](https://apptail.io/app/bos311-Yn/lebanon)
- [Mexico](https://apptail.io/app/bos311-Yn/mexico)
- [Malaysia](https://apptail.io/app/bos311-Yn/malaysia)
- [New Zealand](https://apptail.io/app/bos311-Yn/new-zealand)
- [Portugal](https://apptail.io/app/bos311-Yn/portugal)
- [Romania](https://apptail.io/app/bos311-Yn/romania)
- [Saudi Arabia](https://apptail.io/app/bos311-Yn/saudi-arabia)
- [Tunisia](https://apptail.io/app/bos311-Yn/tunisia)
- [South Africa](https://apptail.io/app/bos311-Yn/south-africa)
- [Austria](https://apptail.io/app/bos311-Yn/austria)
- [Azerbaijan](https://apptail.io/app/bos311-Yn/azerbaijan)
- [Belgium](https://apptail.io/app/bos311-Yn/belgium)
- [Belarus](https://apptail.io/app/bos311-Yn/belarus)
- [Belize](https://apptail.io/app/bos311-Yn/belize)
- [Canada](https://apptail.io/app/bos311-Yn/canada)
- [Chile](https://apptail.io/app/bos311-Yn/chile)
- [Denmark](https://apptail.io/app/bos311-Yn/denmark)
- [Dominican Republic](https://apptail.io/app/bos311-Yn/dominican-republic)
- [Ecuador](https://apptail.io/app/bos311-Yn/ecuador)
- [Egypt](https://apptail.io/app/bos311-Yn/egypt)
- [Finland](https://apptail.io/app/bos311-Yn/finland)
- [Croatia](https://apptail.io/app/bos311-Yn/croatia)
- [Vietnam](https://apptail.io/app/bos311-Yn/vietnam)
- [United Arab Emirates](https://apptail.io/app/bos311-Yn/united-arab-emirates)
- [Taiwan](https://apptail.io/app/bos311-Yn/taiwan)
- [Singapore](https://apptail.io/app/bos311-Yn/singapore)
- [Greece](https://apptail.io/app/bos311-Yn/greece)

---

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