---
title: "BT Cloud Work - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, "
---

# BT Cloud Work — United Kingdom
> Download the BT Cloud Work app

![BT Cloud Work App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/64/96/d6/6496d61f-2b42-aace-feab-d058fdc6ce65/BTAppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/400x400bb.png)

**Developer:** [British Telecommunications](https://apptail.io/developer/british-telecommunications-ck)
**Category:** Business
**Rating:** 2.3/5 (48 ratings)
**Price:** Free
**Bundle ID:** com.bt.cloudphone
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 26.3 (released 2025-12-09)
**Original Release:** 2020-06-17

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id948639434)
**AppTail Page:** [https://apptail.io/app/bt-cloud-work-gsT/united-kingdom](https://apptail.io/app/bt-cloud-work-gsT/united-kingdom)

## BT Cloud Work Description
Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere. 
If you need any support please contact our service desk on 0800 389 0321.

Use the BT Cloud Work app on your smartphone to: 
- Show your BT Cloud Work business number as your Caller ID when making calls. 
- Make VoIP calls over Wi-fi / 3G / 4G / 5G
- Use the BT Cloud Work RingOut feature to continue making calls with business caller ID using your mobile network
- Switch an active call to your mobile if you’re walking away from your desk
-  Keep all your business voicemails and faxes separate from your personal messages. 
- See who left a message, forward messages, and tap to return calls with Visual Voicemail. 
- Send and receive faxes, by accessing photos, email attachments, and cloud storage such as Dropbox & Google Drive 
- View call time, date, and duration, and return calls directly from your BT Cloud Work call logs. 
- Get notifications of incoming messages. 
- Access your company extensions as a contact group. 
- Conferencing feature with unlimited conference calling for up to 1000 participants per conference*
- Host and participate in HD video conferencing meetings*
- Collaborate with colleagues; send and receive messages and files
BT Cloud Work -  a cloud-based business phone system that delivers: 
- Local, Free Phone and Non Geographic numbers
- Auto-receptionist 
- Multiple extensions 
- Advanced call management and answering rules 
- Multiple voicemail boxes 
- Visual voicemail 
- Internet fax 
- Music on hold 
- Custom greetings 
- Call screening 
- Call queues 
- Dial-by-name directory
- Conferencing*

## BT Cloud Work Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/ac/df/36/acdf36f0-d39b-d4b7-58fb-2319b98d5bcb/pr_source.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/73/fc/07/73fc07a6-14dd-2dbb-2b59-71d359ddd615/pr_source.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/26/7e/5f/267e5f0d-a0c8-b71a-795f-1350cea828e4/pr_source.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/6c/be/41/6cbe4100-9af7-43df-5e26-e44b2566fc93/pr_source.png/2688x1242.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/98/2b/a3/982ba351-73d3-0a99-0f30-b68b56c0eddd/pr_source.png/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/97/2d/cb/972dcbf8-d47e-59fa-f5bc-8ae95c932da2/pr_source.png/1242x2688.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/19/fa/26/19fa26c4-20d0-6b19-85c3-e239c8703d1f/pr_source.png/1242x2688.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/bf/17/62/bf1762c9-41c3-fac6-2433-5eff4fcf5329/pr_source.png/1242x2688.png)

## BT Cloud Work Rating Breakdown in United Kingdom
- 5 stars: 12 (25%)
- 4 stars: 3 (6%)
- 3 stars: 0 (0%)
- 2 stars: 6 (13%)
- 1 stars: 27 (56%)

## BT Cloud Work Reviews in United Kingdom

### *---- "Awful and costing us business"
There is such a delay when on a call with someone it is impossible to hold a conversation. This is if you even get to the connection stage. I cannot put into words how bad this app is.
-- Fhgstbf, 2024-11-19

### *---- "Hopeless"
Way to complicated to even change ring order for staff
-- Aaa Matt wants his money back, 2024-08-08

### *---- "Keep Changing System Not An Improvement"
This system has lost us business because they keep changing the menu for Extension Setttings - now you must keep adding a rule and then only 15 rings max and must go to another number?? What about if you don’t have enough different numbers to ring??? It gets in a loop and the caller cannot get through to you at all. Tried to watch videos on Ring Central - awful audio, could hardly understand what they were saying (American Accent) and it didn’t help at all. Dreading when copper has gone - the internet in not reliable in the whole of the UK especially if you don’t live in a City!!
-- Bingo basher 71, 2024-06-21

### *---- "Constant issues"
Phone doesn’t always ring when a call is coming through. App logs me out without notice and I miss calls. Can’t send texts or do conferencing only calls due to a “temporary server issue”. It’s not temporary, it’s permanent. Absolute rubbish.
-- C_GS07, 2024-04-14

### *---- "Andrew"
Absolutely more trouble than it’s worth
-- AJG too old, 2023-12-18

### **--- "Basic feature missing"
When a contact calls you, it displays only their initials. With hundreds of contacts in the directory it is impossible to know who is calling you.

If the app is not open then incoming calls show only the phone number and no contact information.
-- Munk75, 2023-11-15

### *---- "What….."
It was hard work before, but what in the mess is this new update. Let’s find the most difficult way possible to navigate, then see what we can do from there. Blimey.
-- MarcWoods81, 2023-09-22

### ***** "All the functionality I need."
Great being able to change account settings from within the app.
-- 1711Ger, 2023-06-08

### *---- "Not fit for purpose"
Falls over regularly making random beeping noises. what should be a flexible voip phone system is instead a cavalcade of calling back and apologising for the state of your phone system. Four years of updates have yet to change this basic problem.
-- softandfruity, 2023-05-19

### *---- "Features don’t work"
You try and change things like opening hours.  That’s fine but you still get phone calls and it doesn’t do anything.  

It has one star as you can phone on it, but thats about it.  Old software technology from BT.  Wonderful.
-- Lissa_D, 2022-10-14

[View all BT Cloud Work reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## BT Cloud Work Discovered Keywords
- bt cloud work


## BT Cloud Work Available In
- [United Kingdom](https://apptail.io/app/bt-cloud-work-gsT/united-kingdom)
- [United States](https://apptail.io/app/bt-cloud-work-gsT/united-states)
- [Philippines](https://apptail.io/app/bt-cloud-work-gsT/philippines)
- [Belgium](https://apptail.io/app/bt-cloud-work-gsT/belgium)
- [Bulgaria](https://apptail.io/app/bt-cloud-work-gsT/bulgaria)
- [Brazil](https://apptail.io/app/bt-cloud-work-gsT/brazil)
- [Belarus](https://apptail.io/app/bt-cloud-work-gsT/belarus)
- [Canada](https://apptail.io/app/bt-cloud-work-gsT/canada)
- [Switzerland](https://apptail.io/app/bt-cloud-work-gsT/switzerland)
- [Chile](https://apptail.io/app/bt-cloud-work-gsT/chile)
- [Colombia](https://apptail.io/app/bt-cloud-work-gsT/colombia)
- [Czechia](https://apptail.io/app/bt-cloud-work-gsT/czechia)
- [Germany](https://apptail.io/app/bt-cloud-work-gsT/germany)
- [Denmark](https://apptail.io/app/bt-cloud-work-gsT/denmark)
- [Dominican Republic](https://apptail.io/app/bt-cloud-work-gsT/dominican-republic)
- [Algeria](https://apptail.io/app/bt-cloud-work-gsT/algeria)
- [Ecuador](https://apptail.io/app/bt-cloud-work-gsT/ecuador)
- [Egypt](https://apptail.io/app/bt-cloud-work-gsT/egypt)
- [Spain](https://apptail.io/app/bt-cloud-work-gsT/spain)
- [Finland](https://apptail.io/app/bt-cloud-work-gsT/finland)
- [France](https://apptail.io/app/bt-cloud-work-gsT/france)
- [Greece](https://apptail.io/app/bt-cloud-work-gsT/greece)
- [Hungary](https://apptail.io/app/bt-cloud-work-gsT/hungary)
- [Indonesia](https://apptail.io/app/bt-cloud-work-gsT/indonesia)
- [Ireland](https://apptail.io/app/bt-cloud-work-gsT/ireland)
- [Israel](https://apptail.io/app/bt-cloud-work-gsT/israel)
- [India](https://apptail.io/app/bt-cloud-work-gsT/india)
- [Iceland](https://apptail.io/app/bt-cloud-work-gsT/iceland)
- [Italy](https://apptail.io/app/bt-cloud-work-gsT/italy)
- [Japan](https://apptail.io/app/bt-cloud-work-gsT/japan)
- [Kuwait](https://apptail.io/app/bt-cloud-work-gsT/kuwait)
- [Kazakhstan](https://apptail.io/app/bt-cloud-work-gsT/kazakhstan)
- [Lithuania](https://apptail.io/app/bt-cloud-work-gsT/lithuania)
- [Malaysia](https://apptail.io/app/bt-cloud-work-gsT/malaysia)
- [Nigeria](https://apptail.io/app/bt-cloud-work-gsT/nigeria)
- [Netherlands](https://apptail.io/app/bt-cloud-work-gsT/netherlands)
- [Norway](https://apptail.io/app/bt-cloud-work-gsT/norway)
- [New Zealand](https://apptail.io/app/bt-cloud-work-gsT/new-zealand)
- [Peru](https://apptail.io/app/bt-cloud-work-gsT/peru)
- [Pakistan](https://apptail.io/app/bt-cloud-work-gsT/pakistan)
- [Poland](https://apptail.io/app/bt-cloud-work-gsT/poland)
- [Portugal](https://apptail.io/app/bt-cloud-work-gsT/portugal)
- [Romania](https://apptail.io/app/bt-cloud-work-gsT/romania)
- [Russia](https://apptail.io/app/bt-cloud-work-gsT/russia)
- [Saudi Arabia](https://apptail.io/app/bt-cloud-work-gsT/saudi-arabia)
- [Sweden](https://apptail.io/app/bt-cloud-work-gsT/sweden)
- [Singapore](https://apptail.io/app/bt-cloud-work-gsT/singapore)
- [Slovakia](https://apptail.io/app/bt-cloud-work-gsT/slovakia)
- [Thailand](https://apptail.io/app/bt-cloud-work-gsT/thailand)
- [Türkiye](https://apptail.io/app/bt-cloud-work-gsT/turkey)
- [Taiwan](https://apptail.io/app/bt-cloud-work-gsT/taiwan)
- [Ukraine](https://apptail.io/app/bt-cloud-work-gsT/ukraine)
- [South Africa](https://apptail.io/app/bt-cloud-work-gsT/south-africa)
- [Argentina](https://apptail.io/app/bt-cloud-work-gsT/argentina)
- [Australia](https://apptail.io/app/bt-cloud-work-gsT/australia)
- [Armenia](https://apptail.io/app/bt-cloud-work-gsT/armenia)
- [Vietnam](https://apptail.io/app/bt-cloud-work-gsT/vietnam)
- [South Korea](https://apptail.io/app/bt-cloud-work-gsT/south-korea)

---

## About AppTail

[AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends.

- [Search Apps](https://apptail.io)
- [Top Charts](https://apptail.io/top-iphone-apps)
- [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer)

*Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*