Description

You will have access to exclusive facilities, rewards and benefits when you use the Butcombe app. Earn rewards, book tables and get the latest offers in all participating pubs. Find out about the brewery, purchase gift cards and for selected outlets book overnight stays or order your meal and drinks whilst sat at your table – no need to move!
We would love to have you onboard!

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User Rating

4.1 out of 5

7,807 ratings in United Kingdom

5 star

4,738

4 star

1,240

3 star

626

2 star

300

1 star

903

Ratings History

Butcombe Installs

Last 30 days

0

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Butcombe Revenue

Last 30 days

$0

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Butcombe Reviews

Favourite Venues

Why do you insist on displaying pop ups asking me to add a pub as a favourite venue every single time? Very annoying. Not impressed with having to give so much personal data away.

Underwhelming

App is easy to use to find venues but has major drawbacks for those making a booking. I regularly book the same venue and am registered with the loyalty program. However the app never remembers my details and I have to enter them every time. This is unnecessarily tiresome and is easily rectified with a little extra coding, and compliance with GDPR which must already be assured for the loyalty program. Please update the app software. It is also not possible to change a booking, or cancel online. A few times I have wanted to add a person to a booking, but have been unable to through the app. And the venue never answers phone calls or responds to voicemails or emails. One time I had to book elsewhere (not Butcombe) to accommodate a single extra guest. Please do better.

App puts me off using these pubs

I downloaded the app so that I could get the discounts. Problem is it never works so I end up leaving the pub annoyed that I won’t get my discount and go somewhere else for dinner.

How serious are the owners?

Some weeks in and still the newly purchased Kings Head in Hursley is not visible as a venue Clearly the app is not updated very often

App menu cannot be seen unless in dark mode

The app works ok, crashes occasionally and not the best to navigate, but it does the job. However, by far the worst thing is the app menu is their gold(ish) colour writing on white and impossible to read. You have to switch to dark mode to see the app menu. Who tests this app? Note, I am NOT talking about food menus but the menu with Sign in/Sign up etc.

App doesn’t allow loyalty card registration

Unfortunately, when trying to register the card for the first time, after entering the details, the app just exists, shuts down, and then you return to square one. Cannot use the programme until the card is registered.

Difficult to add payment method

Doesn’t work with Apple Pay. Doesn’t allow you to use card details stored in Keychain. So if you don’t have your physical card with you, tough luck. Poor from usability perspective, why is it so hard for app developers to get the basics right?

Doesn’t work

Can’t sign up. Required fields faulty!!

Poor app

Poor app again

Nice pub and staff. Food is a bit pricey.

Knock £3-4 main course and prices will be more reasonable.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Food Drink	180

Name

Young's - On Tap

Vintage Inns

Coffee#1

Make time for Number 1

Franco Manca

Sourdough Pizza

GBK

Order, Pay and Earn Rewards!

Foodstuff: Food Delivery UK

Independent food. Delivered.

The best way to buy at ESS

App Info

Last Updated

1 week ago

Butcombe