We waited at least 2 hrs, when it said eta 5 mins for it to be accepted. One of us is a type on diabetic in an emergency!!! Appalling!!!

Each time I get and quote and book it never fixes the price. If it’s not going to work I’ll try Uber. It’s a shame that the poor technology from head office will impact the drivers not getting work

I travel in Uber daily for my job. The reason I use uber is because I can preload my credit card against it and I receive my receipts by email and can also get them off the app. Obviously as it's work related travel I need receipts. What does this mean for me? It means as a busy working person I can order the uber, get in. Get to my destination and be on my way instantly. This app doesn't allow that. I need to make payment in the cab upon arrival and I also need to get a paper receipt and make sure I don't lose it. Too hard. If you updated the technology of the app to make my working day easier so I don't need to be messing around with payments at the end of a trip I would probably use this service. I now only catch a cab if one happens to be available on the street as soon as I leave a meeting. If it isn't there I order uber. You need to sort this out as I believe I am one of many who don't use taxis for this exact same reason.

When booking tonight, the booking office cancelled multiple bookings and said the driver in the rank would go out the fare. The driver did not. Don’t waste your time with this taxi company.

Seriously, what’s the point of prebooking a cab if the driver just drives off with another fare before reaching you. Its no wonder you can’t compete with Uber.

Pretty much every time I use this I get a call from the driver saying it’s going to take twice as long to get to me than what the app said when I booked. Starting to get really annoying! App is a great idea in theory but doesn’t work for me so I’m giving it 1 star.

Driver Service is generally great when booked through the app. Sometimes on a short distance if I want to accept the quote and book no drivers accept the booking and the search just goes forever. Support team is responsive and quick to address any bug issues once notified.

Can’t copy and paste. Terrible.

App is archaic. Despite manually entering full addresses with maximum detail, app default chooses alternative address - driver shows up expecting to take you somewhere else, argument ensues. Can not find manually entered destination in inner city suburb of major capital city. This is why ride share apps flourish despite competitive prices - too much effort

Have tried twice to set app up but after code sent to mobile to initiate app nothing happens. This is why people are turning to Uber