4.92 out of 5
4,719 ratings in United States
Came for the clothing & got much more than I had ever expected. The Owners are incredibly kind, fun, and stylish, and show they have so much integrity for their business, customer, staff, and great relationship with all the sought after boutique brands. Newest & Best prices! Fast shipping. Turned me into jewelry person… haha anything is possible.
Shopper beware. They do NOT do refunds. When you click their return portal a PDF pops open that you have to fill out - SO much extra work just to make an exchange. And you have to pay to send it back. I regret purchasing from here. I found them on TikTok and will never purchase again.
Yes
First off I do want to say that the girls working the lives are great, zero issues with them & any questions I’ve had customer service has been very nice & answered the best they could. My issue is with the obscene amount of notifications that are sent on a daily basis. You get a notice when they’re live, great that’s exactly what I want. I don’t need a notification for EVERY outfit and item you’re about to display, ‘epic shirt, don’t miss it!’, 3 minutes later..’these Judy blues fire don’t miss them!’.. 4 minutes later ‘blah blah necklace is here!’. I’ve counted 19 notifications in a day and some days more. That’s not ok, you don’t bombard people with them. They don’t do just 1 text message EVER. I had to turn my ringer off on my phone bc of it. I sent through a complaint and they said they’d let them know but it’s the standard message I guess. I can’t be the only person complaining about it. It’s unfortunate I just turned off notifications and I’ll just shop whenever now instead of spending hundreds each live. Hate to miss out but I need my sanity more.
It’s not the clothes, it’s not the jewelry, it’s not the shoes but I can tell you what makes By Alexa Rae Boutique the best: it’s the family that you join! It doesn’t matter if I go months without purchasing or miss 10 lives in a row, the community and the girls at BAR always show love and more importantly, KINDNESS! Alexa, the community that you’ve built is remarkable and truly one of a kind. If you are looking for great outfits, the cutest shoes and fantastic jewelry, welcome home to BAR! Come join the fun, we have the best times.
Shopping here was great, until I needed an exchange. The jeans I ordered a size larger than regular at Alexa’s recommendation. So small I couldn’t get them on. Promptly sent back with all tags attached and $11 return shipping cost requesting a larger size. Nope! No refund or exchanges on items ending in .99 cents. What?! I paid $35 for these plus an additional $11 to return so $46 and tough luck you should have read our return policy prior to ordering? These were NEVER worn. I’ve been buying there for 2 years and didn’t know that “hook”. Plus I can see on the app they have the larger size in stock. I can have the small worthless jeans back if I pay the $5 shipping. So long BAR. I will do not recommend Alexa and Bobby after this greedy move.
Poor customer service and Alexa speaks in a very condescending way to her customers. Very off putting
I stumbled upon Alexa last November during the pandemic and shortly after entering motherhood and what can I say, the girl does not disappoint. I shop with Alexa daily on the app! I guarantee you’ll love everything!
They have beautiful clothes. I love that it is a couple running the business. They are both very sweet. Will continue to buy from them.
Alexa, Her nous and & Look alike sister are the greatest. They have live sales daily with free giveaways and descriptions of every item being sold. They have great clothes, shoes, jewelry & more but best of all they have great customer service & they answer all your questions! Alexa has a great fashion sense for all ladies size XS - PLUS sizing up to 14W-24W! She is able to incorporate the latest fashion trends that will make you feel confident, happy & glowing when you walk out the door wearing the clothing she has supplied you with. The only thing I could suggest is maybe for her to carry some more night time wear, something you can feel comfortable in while cuddling up in bed! Other than that she’s got you covered! Will continue to shop this Boutique on line & share with everyone I know!
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