---
title: "CareHQ - Reviews, Revenue and Downloads in New Zealand | Apple App Store"
description: "With the CareHQ app, you’re only a few taps away from an online GP consultation. We connect you with NZ registered doctors, 7 days a week, 7am-10pm, nationwide. All our GPs are experts and Fellows of "
---

# CareHQ — New Zealand

![CareHQ App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/66/3f/74/663f740b-9df0-f78f-d596-54c54d04a7e2/AppIcon-0-0-1x_U007epad-0-1-85-220.png/434x0w.png)

**Developer:** [CAREHQ (GENERAL PARTNER)](https://apptail.io/developer/carehq-general-partner-iUFc) (New Zealand)
**Category:** Medical
**Rating:** 2.3/5 (24 ratings)
**Price:** Free
**Bundle ID:** vlt.indici.carehq
**Store:** Apple App Store
**Country:** New Zealand
**Version:** 2.2 (released 2025-07-09)
**Original Release:** 2020-11-23
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/nz/app/app/id1541301315)
**AppTail Page:** [https://apptail.io/app/carehq-qEgc/new-zealand](https://apptail.io/app/carehq-qEgc/new-zealand)

## CareHQ Description
With the CareHQ app, you’re only a few taps away from an online GP consultation. We connect you with NZ registered doctors, 7 days a week, 7am-10pm, nationwide. All our GPs are experts and Fellows of the Royal NZ College of General Practitioners.
CareHQ is for all New Zealanders and international visitors and students too. Check CareHQ for same day availability.
What CareHQ can help treat
A CareHQ GP can help treat most medical needs, sicknesses or injuries such as:
•	common colds and respiratory issues
•	contraceptive options
•	UTIs & STIs
•	migraines
•	repeat scripts for your pharmacy
•	 acne
•	health counselling
•	off-work certificates
•	required lab tests
•	ACC forms or extensions for mild injuries 
For ongoing complex health issues, for certificates that require a physical exam, such as for driving or sports or requests for certain medications, you may be asked to see your regular GP.  
If you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately.
See a CareHQ Nurse for UTI’s, STI’s or sick notes
A friendly CareHQ registered nurse can support you if you require a sick note for up to 7 days, have a urinary tract infection or a sexually transmitted infection. If you require a medical certificate for more than 7 days, a certificate for flight cancellations or insurance purposes, or for a certificate extension, please book to see a GP. 
How CareHQ works
•	You select from the available appointment dates and times and can choose the gender of your GP. Your appointment will be 10-15 minutes unless you’ve booked an extended consult.
•	Register for CareHQ or log in if you’ve used us before. Registering with CareHQ doesn’t change your relationship with your enrolled GP. You’ll need your debit or credit card handy and any medications to include in your booking notes.
•	You'll receive a consultation link 15 minutes before your appointment time. Simply tap the link to go through to the waiting room.
•	Make sure you are in a quiet, private space with good internet connection when you join the consult.
•	After the consult, your prescription or lab test form may be emailed, a follow-up appointment may be arranged or recommended and a referral made if needed.
Pricing for a consultation depends on the clinic type you choose, your age, CSC holder status & whether you book a standard or extended appointment. All our pricing is available on the app or our website at carehq.co.nz  
CareHQ is made possible by:

• Southern Cross Health Insurance – a not-for-profit organization and New Zealand’s largest health insurance provider
• ProCare – New Zealand’s largest cooperative of family doctors (GPs), nurses, and general practice

## CareHQ Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/09/6c/45/096c4529-482a-f812-2c1b-685cd5cfca26/47d8dff2-fa12-471b-a81f-6a882d4eeac7_screenshot1.jpeg/1242x2208.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/f1/f5/8f/f1f58fb8-aef0-66a0-c5e0-d458b9712f5c/8b490e24-f2d6-4be5-9814-5a8f52dca7b7_screenshot2.jpeg/1242x2208.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/a0/94/6e/a0946e4a-2857-c558-9c66-43ada67aaa83/886ac66f-fc8c-40d4-9f39-d194ba031500_screenshot3.jpeg/1242x2208.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/10/82/5c/10825c45-5317-43f5-6552-dc7467f2a14f/551e288d-c7c3-4f59-9504-4ddfdfabe0ec_screenshot4.jpeg/1242x2208.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/99/7d/a2/997da27b-813a-f763-aa0b-0c506ae18ec7/d83d1c6e-6ce2-4066-825d-73266e8b0618_screenshot5.jpeg/1242x2208.png)

## CareHQ Rating Breakdown in New Zealand
- 5 stars: 8 (33%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 stars: 16 (67%)

## CareHQ Reviews in New Zealand

### *---- "App needs improvement"
The service itself provided by doctors is mostly fine. 
However, my main issue is with the app. It functions poorly and often lags/freezes.
-- Enjoyed this game heaps, 2022-08-11

### *---- "They don’t look after regular meds"
Southern cross health insurance offered free GP visit with this guys for a month so I took up the offer try to get one of my regular medication propranolol (10mg) a day for migraine prevention, because I just had a repeat maybe 2 weeks before this visited this guys, so the new script got flagged with the pharmacy, no one tried to contact me about this and I got treated by the support like I was trying abuse medication propranolol (10mg) a day even after I explained to the doctor and told him about I had the scrip not long ago and I was trying to take advantage of the free script from southerncross insurance. After I contacted them and a few email exchange, they decided that they don’t want to look after any regular medications. The doctor was fine, but the support staff was diabolical. Don’t wast your time with this guys.
-- Chris JZW, 2022-06-19

### ***** "Fantastic"
Found this service very easy and clear to use. So helpful in these Covid times we are living in. Highly recommend. Online doctors appointments are the future.
-- Ems Sparkleheart, 2022-03-18

### *---- "Super buggy"
Won’t let me save my password and login but works if I reset my password each time. Click on a few things and ends up at a blank page with no choice but to crash the app. Was looking for a price of consult/ script as cheaper than urgent cann still be up to $100.
-- janinealcox, 2022-01-17

### ***** "Clare McCarthy"
Great app and fantastic Doctors. So easy.
-- Ruthie 74, 2021-10-26

### *---- "Can’t sign up no matter how hard I try!..."
Have tried to sign up but keep getting an error message.I have never used this before and my Southern Cross login and password doesn’t work either.
Not sure what the hell is up with this app...
-- Hayds 007, 2021-04-20

### *---- "Password rule does not make any sense"
I have tried many times, but still not able to pass the password rule. I’m not sure it is a bug or not. The rule is tough. If I have to set a password which I cannot memorise, why not just use sms to login.
-- lwarence, 2020-11-26

[View all CareHQ reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## CareHQ Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | New Zealand | Medical | #50 |


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## CareHQ Available In
- [New Zealand](https://apptail.io/app/carehq-qEgc/new-zealand)
- [Australia](https://apptail.io/app/carehq-qEgc/australia)

---

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