If the app had a no ice option I’d easily give it 5⭐️ but my drink is always 1/2 ice even when I click less ice.

Terrible app I wouldn’t bother Starbucks is better or make it at home 90% of the time it will save you time and money.

I love it I got it from a sleep over and I fell in love with the banana strawberry smoothie it’s the best and the largest one is only 7 dollars I love caribou coffee so it’s the best thing ever in the world❤️❤️❤️

Doesn't let you even look at the menu outside of the hours the stores are open, and doesn't show the price of any items until you go to your cart. 5 million times more frustrating and inconvenient than is necessary. Otherwise just generally poorly organized.

Why have a favorite location option if you just ignore it and choose the default location with no rhyme or reason

I have tried at several times and different locations to order ahead to pickup, which I’ve had no issue with in the past. Over the last week or so, the order will not go through (I get the error message to double check billing zip code) but my card will still get charged. I’ve talked to some coworkers and they are experiencing the same issue! I don’t know what’s going on, but this needs to be fixed asap. I literally never have time to actually stop in (and I know that makes me sound like a Karen) so this but is definitely losing yall business

The app likes to say that I haven’t paid for my order then charge my card anyway. Top tier business strategy to steal money.

Basically, Caribou tries to scam you out of rewards via the app. More or less they make it very confusing to redeem a free item unless the menu item EXACTLY matches up with the reward you tried to redeem. You may have used points, but unless the item in your cart matches that the points item you tried to redeem the point are gone forever. Overall, very confusing and a crappy reward system.

App doesn’t let me tip most times I order. I’ve contacted support, no response. I love the alt milk discount but I don’t love carrying cash to tip my baristas. Edit: they responded and asked me to contact support. I contacted support BEFORE this review and got the acknowledgment email but no actual contact or follow up even weeks later.

We have missed Caribou in Ohio for so many years! We are VERY happy they are back and one moved into my neighborhood! 🤭