Champneys Spas

Looks like it was made by the work experience kid. And is completely not functional.

Bizarre app, with totally mysterious aims. Doesn’t offer any ability to log in and view my booking, let alone add treatments to it. Clicking on ‘Bookings’ goes to a message centre with no messages - given I can’t link it to my account or my booking, who’s going to message me about anything? It’s labelled as a Henlow booking app but then says it’s for bookings at City spas and Eastwell … what’s this app even attempting to be? Mystery. Remarkably, it makes the Champneys webpage for bookings seem halfway decent, which it is not, so that’s something I suppose.

This app could be great, but isn’t. The menus and booking process is clunky, and doesn’t appear to have considered how customers might want to use the app to find treatments. Phone the central booking team instead of hoping this app will help you make a booking or see the ones you have

Not worth the seconds it took to download. You literally can’t do anything. Made a booking and then tried to find it in the app and it just says no messsge. Wanted to book our treatments but we had already paid for them in advance,again no way of doing that so basically it’s worthless

The app doesn’t let you add your booking in and doesn’t let you filter searches by date so when booking in advance you need to scroll through all the previous dates to get to yours for every treatment which gets tedious. The app doesn’t allow you to make multiple appointments in the same time slot so when booking for yourself and a partner or friend you are forced to either book different timed appointments and then wait around or do what we ended up doing which is downloading the app on two separate devices so we could book treatments for the same time slot. They should also allow you to filter for the gender of the therapist as it isn’t always obvious from the name.

I click on treatments in the App and get nowhere. Very disappointing

I made a booking online. I downloaded the app assuming I could add the booking and maybe book classes or something. I got the app. Clicked booking and instead of the usual import booking or sign into account it just says message centre. No messages. Wow. Then I wanted to update my password. I have everything saved through Apples keychain. So I’m just copying it from there. When I tried to use their other app that lets me log in, I can log in through the browser but the app says the email doesn’t even exist when I’m literally looking at that account on my laptop. Whoever codes this should not be working here. Do better.

It just doesn’t work. The treatment availability is completely different to what the website says, which is completely different again to what the staff can see their end. If you do select a treatment (which is a surprisingly tricky thing to do if you don’t want the default) it won’t actually let you pay for it! Why?! Time to find a better developer, Champneys.

I have downloaded the app to book a class for my break there… I didn’t have all of the info so wanted to go back a page - not able to & could change the page I was on. I had to delete the app to start again now I’m on my 3rd attempt - I’ll just call them

Just doesn’t work! Hardly any features