---
title: "CHI311 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to"
---

# CHI311 — United States
> Chicago City Services,  311

![CHI311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/8d/9b/0f/8d9b0f53-49c8-94a2-9b98-0410841fd00c/AppIcon-0-0-1x_U007emarketing-0-6-0-sRGB-0-85-220.png/434x0w.png)

**Developer:** [City of Chicago](https://apptail.io/developer/city-of-chicago-JrKd)
**Category:** Utilities
**Rating:** 2.5/5 (239 ratings)
**Price:** Free
**Bundle ID:** org.cityofchicago.chi311
**Store:** Apple App Store
**Country:** United States
**Version:** 3.1.1 (released 2026-04-22)
**Original Release:** 2018-12-18
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1441580123)
**AppTail Page:** [https://apptail.io/app/chi311-YHAb/united-states](https://apptail.io/app/chi311-YHAb/united-states)

## CHI311 Description
See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.
 
Sign up for your 311 account to access city services and track your requests today.
 
FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood
 
CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation
 
Built with Chicagoans, for Chicagoans!

## CHI311 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/84/8f/02/848f024d-4481-1af3-f05b-ba54c8f5bed9/a7207946-511a-406f-ad97-ff9612c99e2a_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.45.32.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/ec/b1/da/ecb1da2b-f784-11ec-47e7-a5061ab50536/34198b99-8758-46d7-9fa9-1d8e053716bd_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.45.38.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/9d/93/2a/9d932ab4-b83d-a887-0b72-b0d23a4a9b65/23550968-8764-4eb4-8ce8-8a0394e5a885_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.19.33.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/31/de/4e/31de4e36-5317-cde8-b53f-d16a4952cacc/5a5a5729-31bb-4347-9981-32f64869f099_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.20.14.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/be/b2/b7/beb2b73e-faa4-2386-5866-d2d641247fa8/45b06c8d-83e7-4032-adf9-d6caf7f95d00_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.20.21.png/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/4a/c9/0e/4ac90e7d-d53d-af1f-d4bc-e5ead75da0eb/a9c71056-5688-4409-b6f8-e71b6ebe8570_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.20.35.png/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/b7/b6/fb/b7b6fbe7-ed22-004a-672f-3a5ea48becb3/d4c3ba4d-97f8-4be3-992e-c3fbdee5a47f_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.27.09.png/1284x2778.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/62/87/aa/6287aa47-3236-9c57-2f45-5ffca687905f/f9476deb-edf6-414d-bb8d-0b5cb5badf1a_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.45.26.png/1284x2778.png)
- [Screenshot 9](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/4e/f7/72/4ef7728d-9ac5-27cd-5251-167d0868d964/15543eb1-6cd5-4b42-a07b-a2c37de708c3_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.27.20.png/1284x2778.png)
- [Screenshot 10](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/b1/aa/4b/b1aa4b8c-32c6-628b-43be-8ea0fdfdd1ca/592ded4f-fe50-44c1-842e-49215511da2e_Simulator_Screen_Shot_-_iPhone_13_Pro_Max_-_2023-03-15_at_15.28.53.png/1284x2778.png)

## CHI311 Rating Breakdown in United States
- 5 stars: 60 (25%)
- 4 stars: 14 (6%)
- 3 stars: 25 (10%)
- 2 stars: 34 (14%)
- 1 stars: 106 (44%)

## CHI311 Reviews in United States

### ***-- "Ok but can be improved"
1) city is too slow to address submitted issues. Feels pointless to submit anything on here 
2) no option to submit illegally cars parked
-- Smear$, 2025-10-01

### *---- "Can’t even make a working login"
0/10, made two separate accounts and neither could log in, even after verification
-- Idk, do better?, 2025-09-29

### *---- "Completely useless"
The app seem to have a broken registration flow, I tried 2 times to register and every time it does not recognize the password. after one attempt it tells me the account is locked , so I have to wait 5 minutes. This is after I tried 311 to call to report an abandoned vehicle 2 times in a week and no action was taken, when I try to trace some accountability it seems like it’s impossible due to a broken app.  Same like your services useless services useless app.
-- Cpopa, 2025-09-08

### **--- "Glitchy app"
This app works less than half of the time. Chicago needs to hire different developers to fix this glitchy app.
-- Dancinginthestreets1234, 2025-08-04

### *---- "Doesn’t work"
Can never submit a request on app. It is useless.
-- PipLePew, 2025-07-10

### ***-- "Promising but needs updates"
Centralizing and digitizing most city requests is incredibly helpful and promotes community engagement. However, this app has been neglected for over two years and urgently needs improvements. The file size limits for photos prevent most smartphone photos from being used, and there’s no effective way to find information specific to your ward. Additionally, the request statuses are vague and confusing.
-- We meh feed, 2025-06-18

### *---- "THEY TAKE A LONG TIME TO REVIEW THE CASE"
They take a long time to review the case, I don't understand why they have an app if they are going to take a long time to review the cases, if they even try to look at the cases, it's the worst.
-- elshakachicago_mickeymiketeam, 2025-06-17

### *---- "Screenshot photos before uploading!"
Unable to submit issues that contain photos due to a file size limit that prevents photos from your newer phone to upload. You just get a generic message when trying to post a complaint and it just fails. In order to upload pictures, you need to screenshot your pictures so they are smaller. Please fix the app to auto resize the pictures or increase the file size limit.
-- Mptalaga, 2025-06-13

### *---- "Broken"
App is extremely buggy, perhaps entirely broken.
-- WindyTimmy, 2025-06-07

### *---- "Horrible it’s trash"
This app is str8 trash and I mean str8 trash nothing but garbage it doesn’t let you login
-- Romeo271@$, 2025-06-03

[View all CHI311 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## CHI311 Discovered Keywords
- chicago
- city of chicago
- chi311

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## CHI311 Available In
- [United States](https://apptail.io/app/chi311-YHAb/united-states)
- [Austria](https://apptail.io/app/chi311-YHAb/austria)
- [Australia](https://apptail.io/app/chi311-YHAb/australia)
- [Brazil](https://apptail.io/app/chi311-YHAb/brazil)
- [Belarus](https://apptail.io/app/chi311-YHAb/belarus)
- [Canada](https://apptail.io/app/chi311-YHAb/canada)
- [Switzerland](https://apptail.io/app/chi311-YHAb/switzerland)
- [Chile](https://apptail.io/app/chi311-YHAb/chile)
- [Germany](https://apptail.io/app/chi311-YHAb/germany)
- [Dominican Republic](https://apptail.io/app/chi311-YHAb/dominican-republic)
- [Egypt](https://apptail.io/app/chi311-YHAb/egypt)
- [Spain](https://apptail.io/app/chi311-YHAb/spain)
- [Finland](https://apptail.io/app/chi311-YHAb/finland)
- [France](https://apptail.io/app/chi311-YHAb/france)
- [United Kingdom](https://apptail.io/app/chi311-YHAb/united-kingdom)
- [Greece](https://apptail.io/app/chi311-YHAb/greece)
- [Hong Kong SAR China](https://apptail.io/app/chi311-YHAb/hong-kong)
- [Hungary](https://apptail.io/app/chi311-YHAb/hungary)
- [Indonesia](https://apptail.io/app/chi311-YHAb/indonesia)
- [Israel](https://apptail.io/app/chi311-YHAb/israel)
- [India](https://apptail.io/app/chi311-YHAb/india)
- [Italy](https://apptail.io/app/chi311-YHAb/italy)
- [Japan](https://apptail.io/app/chi311-YHAb/japan)
- [South Korea](https://apptail.io/app/chi311-YHAb/south-korea)
- [Kuwait](https://apptail.io/app/chi311-YHAb/kuwait)
- [Kazakhstan](https://apptail.io/app/chi311-YHAb/kazakhstan)
- [Mexico](https://apptail.io/app/chi311-YHAb/mexico)
- [Malaysia](https://apptail.io/app/chi311-YHAb/malaysia)
- [Nigeria](https://apptail.io/app/chi311-YHAb/nigeria)
- [Netherlands](https://apptail.io/app/chi311-YHAb/netherlands)
- [New Zealand](https://apptail.io/app/chi311-YHAb/new-zealand)
- [Peru](https://apptail.io/app/chi311-YHAb/peru)
- [Portugal](https://apptail.io/app/chi311-YHAb/portugal)
- [Romania](https://apptail.io/app/chi311-YHAb/romania)
- [Russia](https://apptail.io/app/chi311-YHAb/russia)
- [Saudi Arabia](https://apptail.io/app/chi311-YHAb/saudi-arabia)
- [Singapore](https://apptail.io/app/chi311-YHAb/singapore)
- [United Arab Emirates](https://apptail.io/app/chi311-YHAb/united-arab-emirates)
- [South Africa](https://apptail.io/app/chi311-YHAb/south-africa)

---

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