citizenM | Booking Hotel Rooms - Reviews, Revenue and Downloads - Apple App Store

Description

“What’s in it for me?” Sail through an entire stay at any citizenM hotel – from booking and arriving to check-out and final invoice – with just your phone and the citizenM app on it. Honestly, the only thing this app won’t do is polish your shoes (we’re working on it).

Before stay:

begin check-in – skip the hotel front desk
enjoy a free welcome drink with every app booking
keep your stay history in one place, even if booked via other channels (like booking.com)
city tips from locals

At the hotel:

go straight to your room with completed app check-in
control your room like Bond supervillain - lights, blinds, temperature
stream your own shows and series to the room TV
browse food and drink menus

And after… :

don’t stop at the front desk for check-out
download stay invoice right away
see all previous citizenM stays
earn travel badges

We kept this short, but there’s way more. To get it all, download this app.

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Screenshots

User Rating

4.86 out of 5

3,244 ratings in United States

5 star

3,004

4 star

142

3 star

2 star

1 star

Ratings History

Reviews

Poor app for a poor hotel

Doesn’t control everything in the room. Only downloaded the app because the iPad didn’t work. Had to wait 20 mins on the chat to even log into the app as it wouldn’t recognise my booking details

Can’t cancel subscription in the app

They make it super easy to sign up and give them money, but it’s incredibly hard to figure out how to cancel the subscription. I had to go digging around on the internet to find a legal document and scroll through the whole thing to learn I need to email their support. That’s ridiculous. You should be able to just hit a button and unsubscribe or at least see how long you’ve been a member and when you can cancel. Invest in improving the member experience—including the unsubscribe option. Now I’d be terrified to ever join again in fear I’d get trapped another year or two with no clear path out. Love the hotels though.

Great way to see DC

First off, I always read reviews starting with the lowest rated first. From our experience, none of the lower-rated reviews are accurate. The staff is very knowledgeable, helpful and friendly. The space is warm and welcoming. The room is smaller but efficient. If you enjoy being up close and personal with your mate, it’s a great space. We had no problem with the space.

TV

There is no closed caption or subtitle on the TV. No menu to guide me to turn on the caption. Please be considerate of persons with hearing loss to have access.

Mr. Sturm

My wife and I love the whole experience. Check in is very cool. The hotel is very high tech and immaculately clean. The ambient lighting and temperature is controlled by your cell phone. (On citizenM app 0r an iPad.) Great location to great restaurants and shopping. The Brickell Miami hotel is fun. The staff gets a big thanks. They are all very helpful.

2nd stay always pleasant

Great view from our room. Shower is the best with easy controls. Seamless phone controls for the room from the app. The bed: Sleep with your head to the window for easy exit. Breakfast is a plus and better comparable to the local eateries. Location is convenient to the city. Lobby is amazing with great seating and friendly alcoves. Rooms are efficient but small, the lobby is your best hang out.

Great Stay Great Location

Very clean hotel in a nice area with plenty of eateries and things to do. The rooms are very modern with electric day/night shades, operate the tv, lights, etc through an iPad! A great stay of looking to not be on south beach. I’ll definitely be back

Wrong items

Asked few times about closed caption on tv and never was fixed.. mentioned iron room and never repaired..

Absolutely loved this hotel

I normally don’t rate places online but this one truly deserves a review for their excellence! I absolutely loved everything about this place and would definitely recommend! Whenever in Miami please check this place out! 👍🏾

Wonderful Stay

Very unique place!! Very clean place. The bed was very hard was our only complaint….. Staff was outstanding and would help in anyway! Thank you all!

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Ireland Travel	246
Top Free	Israel Travel	390
Top Free	Netherlands Travel	391
Top Free	United States Travel	420
Top Free	Peru Travel	458

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