---
title: "citizenM | Booking Hotel Rooms - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "“What’s in it for me?” Sail through an entire stay at any citizenM hotel – from booking and arriving to check-out and final invoice – with just your phone and the citizenM app on it. Honestly, the onl"
---

# citizenM | Booking Hotel Rooms — United States
> Check in to Affordable Luxury

![CitizenM App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/5c/ad/4e/5cad4e3c-9c1c-4c65-fd15-5a99141c8d6a/GuestAppIcon_AppStore-0-0-1x_U007ephone-0-9-0-85-220.png/434x0w.png)

**Developer:** [citizenM Operations Holding](https://apptail.io/developer/citizenm-operations-holding-UKR)
**Category:** Travel
**Rating:** 4.9/5 (4,671 ratings)
**Price:** Free
**Bundle ID:** com.citizenm.app
**Store:** Apple App Store
**Country:** United States
**Version:** 2.22.4 (released 2025-11-12)
**Original Release:** 2019-12-20
**Languages:** English, French

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1460773704)
**AppTail Page:** [https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/united-states](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/united-states)

## CitizenM Description
“What’s in it for me?” Sail through an entire stay at any citizenM hotel – from booking and arriving to check-out and final invoice – with just your phone and the citizenM app on it. Honestly, the only thing this app won’t do is polish your shoes (we’re working on it). 

Before stay: 

begin check-in – skip the hotel front desk
enjoy a free welcome drink with every app booking
keep your stay history in one place, even if booked via other channels (like booking.com)
city tips from locals

At the hotel: 

go straight to your room with completed app check-in
control your room like Bond supervillain - lights, blinds, temperature
stream your own shows and series to the room TV 
browse food and drink menus 

And after… : 

don’t stop at the front desk for check-out
download stay invoice right away
see all previous citizenM stays 
earn travel badges

We kept this short, but there’s way more. To get it all, download this app.

## CitizenM Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/29/5f/e6/295fe650-c603-487e-a6ee-bc5c4af9840a/iOS_6.5_inch_-_ENG_01__U00281_U0029.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/d6/61/2c/d6612c3a-1205-57b3-4c73-3c9ae5f74c50/iOS_6.5_inch_-_ENG_02.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/96/62/4e/96624ecd-2377-1b91-122e-946748f6b3ab/iOS_6.5_inch_-_ENG_03__U00281_U0029.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ca/25/29/ca252949-4b2c-2adf-04ef-9639fb745b97/iOS_6.5_inch_-_ENG_04.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/f5/9f/2b/f59f2b67-62a2-d89d-81bb-171673cb101e/iOS_6.5_inch_-_ENG_05.png/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/f8/14/db/f814dbd2-06e9-4fcd-5f9f-ba4f53398674/iOS_6.5_inch_-_ENG_06.png/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/b8/39/6a/b8396ad3-cc63-5e16-d4e4-e81f71c3e8dc/iOS_6.5_inch_-_ENG_07.png/1284x2778.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a7/e1/40/a7e14044-5f6e-4ce0-1fd1-a01668642b69/iOS_6.5_inch_-_ENG_08.png/1284x2778.png)

## CitizenM Rating Breakdown in United States
- 5 stars: 4,354 (93%)
- 4 stars: 194 (4%)
- 3 stars: 42 (1%)
- 2 stars: 19 (0%)
- 1 stars: 62 (1%)

## CitizenM Reviews in United States

### ***** "Great location, wonderful hotel"
We really enjoyed the hotel. The lobby was fantastic and the people were friendly.
The location was excellent
-- VenturaLisa, 2024-12-15

### ***-- "check in nightmare"
if i already paid in advance i expect to got straight to my room without any hassle this livation has security who was quite rude id rather skip interaction with rude employees and go directly to my room
-- Asmodeus_WA, 2024-12-08

### ***** "We’ll be back!"
What a fantastic stay!  Loved our room, the tech on our phones to control everything - and the view was the best! Everyone who helped us - Erma, Sara and the people who helped us at the bar, went above and beyond to accommodate us.  Looking forward to staying here again and trying some
of your other locations too.
-- Bruski’s Mom, 2024-11-27

### ***-- "Okay but you’re invisible"
The room is laughably small. But we can see past that. We dii it don’t have black out blinds and called the front desk on 11/10/24.  We said we would be fine until the next day and they thanked us and said someone would come look at the room while we were out and about. No one came so 11/11/24 we went to the front desk and told them again and they were surprised like no one knew and said it was honestly believable the blinds were just missing and someone would replace them or get us a new room that day. When we asked again that night again they were surprised and we're on vacation and just dropped it. We asked our room to be cleaned twice and it was only cleaned once. Otherwise the room was clean and the bed was comfortable and we were happy there
-- Cpr80, 2024-11-14

### ***** "Love this"
First time using the app, no glitches and everything you can do in the app they offer it on an iPad in a room!
-- Eman3p, 2024-10-25

### ***** "Wonderful"
All rooms and Services were excellent. Suggestion, wash cloths, for at least American tourists, and about three times as many hooks to hang things in the rooms. Not enough easy access storage areas.

The staff and the services are nothing short of exception. The food in the morning was great and the coffee service was always the best.
-- Old Time Harold, 2024-10-15

### **--- "App won’t register a reservation"
I downloaded the app and entered in my booking info. The app initially found the reservation but for some reason, it disappears. I’ve tried this many times. I can’t spend any more time on and it doesn’t make me hopeful for the stay, since so much is entailed in the app.
-- la7laro, 2024-10-08

### ***** "I got the app for my stay…"
It’s a better option to just go ahead and get the app before coming to a citizen M. Checking in was bing bang boom easy. And the app works just like the in room iPad, which does a lot too so it’s just nice to just have it right there on your phone you already will be using.
-- Cheenustwo, 2024-09-18

### ***** "Pleasant Stay"
Amazing stay. Hotel is up to date. Check-in is easy. The Staff in the Hotel are exceptional. The CitizenM app, is wonderful. You can check-in, check-out, even control the lights, use the tv, order food, chat with help desk, see the highlights on you area. Love the hotel, love the Staff. Definitely will recommend to my Family and Friends to stay in the Hotel. Boston north station, location is one of the best Ive been so far. Train is like 1-2 minutes near the hotel, even a Food Hub.
-- MarreJ91, 2024-09-02

### ***** "App is fantastic"
The ability for a completely independent check-in process is incredibly cool.  I had everything sorted before we arrived to the hotel… all I had to do was pick up a key card and hold it to the back of my phone for it to be programmed and able to open our room door.  That's so futuristic and amazing to me.  What a cool brand they've built and such an immaculately designed app to complement the overall experience.  I've never seen a hotel app that's so sleek and minimalist in terms of bloatware but also perfectly functional and innovative at the same time.  Truly well done to the software engineering team -- amazing work!
-- Eenie320, 2024-09-01

[View all CitizenM reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## CitizenM Discovered Keywords
- control ms
- ihg hotels
- m_check
- m-check
- z-m-s
- home2suites
- m/z
- choice privileges
- citizenm
- booking hotel rooms

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- [NYC Ferry](https://apptail.io/app/nyc-ferry-NLl/united-states)
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- [Transit GO Ticket](https://apptail.io/app/transit-go-ticket-ZvH/united-states)
- [myORCA](https://apptail.io/app/myorca-bwH/united-states)
- [Capital Bikeshare](https://apptail.io/app/capital-bikeshare-DDN/united-states)
- [Timeshifter](https://apptail.io/app/timeshifter-jUS/united-states)
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## CitizenM Available In
- [United States](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/united-states)
- [United Kingdom](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/united-kingdom)
- [Netherlands](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/netherlands)
- [France](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/france)
- [Canada](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/canada)
- [Germany](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/germany)
- [Switzerland](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/switzerland)
- [Italy](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/italy)
- [Belgium](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/belgium)
- [Australia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/australia)
- [Spain](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/spain)
- [Taiwan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/taiwan)
- [Ireland](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/ireland)
- [Mexico](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/mexico)
- [Brazil](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/brazil)
- [Sweden](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/sweden)
- [Norway](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/norway)
- [Denmark](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/denmark)
- [Israel](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/israel)
- [Portugal](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/portugal)
- [Greece](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/greece)
- [Austria](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/austria)
- [South Africa](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/south-africa)
- [Poland](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/poland)
- [Türkiye](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/turkey)
- [Romania](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/romania)
- [Finland](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/finland)
- [Singapore](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/singapore)
- [United Arab Emirates](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/united-arab-emirates)
- [New Zealand](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/new-zealand)
- [China](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/china)
- [Chile](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/chile)
- [Hong Kong SAR China](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/hong-kong)
- [Luxembourg](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/luxembourg)
- [Ukraine](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/ukraine)
- [Japan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/japan)
- [Malaysia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/malaysia)
- [Hungary](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/hungary)
- [Saudi Arabia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/saudi-arabia)
- [Colombia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/colombia)
- [Czechia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/czechia)
- [Argentina](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/argentina)
- [Iceland](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/iceland)
- [India](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/india)
- [South Korea](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/south-korea)
- [Slovakia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/slovakia)
- [Egypt](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/egypt)
- [Philippines](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/philippines)
- [Croatia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/croatia)
- [Bulgaria](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/bulgaria)
- [Lebanon](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/lebanon)
- [Russia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/russia)
- [Malta](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/malta)
- [Ecuador](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/ecuador)
- [Cyprus](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/cyprus)
- [Latvia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/latvia)
- [Peru](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/peru)
- [Qatar](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/qatar)
- [Uruguay](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/uruguay)
- [Panama](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/panama)
- [Thailand](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/thailand)
- [Kuwait](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/kuwait)
- [Dominican Republic](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/dominican-republic)
- [Estonia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/estonia)
- [Lithuania](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/lithuania)
- [Kazakhstan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/kazakhstan)
- [Nigeria](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/nigeria)
- [Ghana](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/ghana)
- [Jamaica](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/jamaica)
- [Vietnam](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/vietnam)
- [North Macedonia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/north-macedonia)
- [Slovenia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/slovenia)
- [Indonesia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/indonesia)
- [Mauritius](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/mauritius)
- [Pakistan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/pakistan)
- [Algeria](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/algeria)
- [Tunisia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/tunisia)
- [Bahrain](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/bahrain)
- [Armenia](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/armenia)
- [Madagascar](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/madagascar)
- [Sri Lanka](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/sri-lanka)
- [Kenya](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/kenya)
- [Cayman Islands](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/cayman-islands)
- [Jordan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/jordan)
- [Senegal](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/senegal)
- [Uzbekistan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/uzbekistan)
- [Suriname](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/suriname)
- [Grenada](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/grenada)
- [Oman](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/oman)
- [Azerbaijan](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/azerbaijan)
- [Belarus](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/belarus)
- [Nepal](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/nepal)
- [Brunei](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/brunei)
- [Bermuda](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/bermuda)
- [Uganda](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/uganda)
- [Paraguay](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/paraguay)

---

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