---
title: "City of Santa Monica - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Offering an easy and convenient way to submit a request, get status updates, see other submissions in your area, and find the latest news and updates from around the City."
---

# City of Santa Monica — United States
> Official Mobile App

![City of Santa Monica App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/89/a5/ea/89a5ea9f-7856-e418-efd1-62548afc64aa/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/400x400bb.png)

**Developer:** [City of Santa Monica](https://apptail.io/developer/city-of-santa-monica-eFve)
**Category:** Productivity
**Rating:** 2.2/5 (14 ratings)
**Price:** Free
**Bundle ID:** com.newrocket.cityofsantamonica
**Store:** Apple App Store
**Country:** United States
**Version:** 1.9.4 (released 2025-07-23)
**Original Release:** 2021-03-31

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1560231539)
**AppTail Page:** [https://apptail.io/app/city-of-santa-monica-dIhb/united-states](https://apptail.io/app/city-of-santa-monica-dIhb/united-states)

## City of Santa Monica Description
Offering an easy and convenient way to submit a request, get status updates, see other submissions in your area, and find the latest news and updates from around the City.

## City of Santa Monica Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/d0/cd/94/d0cd948f-75f4-4544-0891-5fc0d1a21d08/88e7a1d7-7257-443f-811c-3514fbae023b_City_of_Santa_Monica_App_Homepage.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple125/v4/3a/ad/3b/3aad3bde-02de-8ba0-0832-5bd50421af0c/8d3aa521-80d7-45a3-88c9-a16076cd2c55_Request_Category.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource115/v4/e9/bf/4c/e9bf4cde-7a24-f884-e596-a8ff06bdfc55/bbb574e2-0d6e-41c7-a053-959cd1f64562_FF7BB0A3-B47C-4E48-A9A4-DA456C7C2F6E.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource125/v4/5b/f3/a9/5bf3a9d9-b411-6c49-3ae8-03a0386e1bbd/685d1810-d3a9-4724-b673-8c4bc9c85773_BCB3B1F8-CD82-45B3-9014-D9C1DC1F0B3F.jpg/1242x2688.png)

## City of Santa Monica Rating Breakdown in United States
- 5 stars: 3 (21%)
- 4 stars: 1 (7%)
- 3 stars: 1 (7%)
- 2 stars: 0 (0%)
- 1 stars: 9 (64%)

## City of Santa Monica Reviews in United States

### *---- "Doesn’t work!"
It won’t even advance past the initial screen that wants your name and info. When you try to hit save to advance, nada. 

Piece of trash
-- Cody90212, 2025-07-29

### *---- "Didn’t work"
Tried to report a dumped mattress. Took photo and hit next and it locked up at the address window. It really seems like this is the one thing that should work without fail.
-- c arc, 2025-07-10

### ****- "Works Well"
I’ve created several reports of things I’ve noticed around Santa Monica and always get them fixed.  Easy to use.
-- Wnegus, 2024-11-11

### *---- "Does not work unless connected to Wi-Fi"
Used to work, but tried uninstalling and reinstalling and app will not load unless I am connected to Wi-Fi. Stays stuck on opening splash screen.
-- Fred Formosa, 2024-04-17

### ***** "Great app. Saves loads of time. Quick response from city."
I’ve used this so many times and turnaround is amazing. This app is fantastic and I encourage others to use it for the 311 feature alone.  What is the problem you are reporting. Select the category. Take a pic of problem as directed by instructions. Add location (or choose your location). Add any description. That’s it!  And the details are saved so you can go back and follow up if it doesn’t get “closed”. Santa Monica is way ahead of so many other cities.
-- Rutikazooty, 2023-04-20

### *---- "Needs a lot of fixes"
On a rare occasion they would respond to requests fairly quickly and send out the correct response fairly quickly. Other times they literally take months (2-4 months or more) to get a response from them. Even calling them is a hit or miss situation. 

One solution is to implement a similar system to NYC in some areas. Such as pickup’s, construction violations, parking violations, and similar. Let people take appropriate amount of pictures and/or videos of this stuff and send it in. If it’s a valid violation then the person who committed the violation will be ticketed. Maybe offer a few bucks per violation. This is because I’ve seen (and others too) so many construction and parking violations that either gets passed up, ignored, or the certain departments take way too long to respond and then the violation disappears. This solution could make the city a substantial amount of money and hopefully makes a difference.
-- my Mustang, 2022-11-13

### *---- "Slow response times"
Much better off contacting City Department directly - two week minimum turnaround is far too long. All my reported issues have vanished from the latest app update, will need to call 311 phone number to sort out negating use of the app.
-- mtnova, 2021-10-07

### *---- "FRUSTRATING!"
This app is incredibly inconsistent!  Sometimes it works and I can get an old mattress picked up in alley and other times - like today- I spend 25 minutes trying to submit a request and fail!  I get error messages trying to save image for a request. It shows the address on the map and text bar at the top of the screen, but when I select “use this address “ it asks me to select an address on the next, final screen and won’t allow me to submit the request!!!  So frustrating! Why put out an app that doesn’t work?!?!?
-- Ti-Ro-i-san, 2021-09-23

[View all City of Santa Monica reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## City of Santa Monica Discovered Keywords
- santa monica
- santa monica college
- city of santa monica

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## City of Santa Monica Available In
- [United States](https://apptail.io/app/city-of-santa-monica-dIhb/united-states)
- [Argentina](https://apptail.io/app/city-of-santa-monica-dIhb/argentina)
- [Austria](https://apptail.io/app/city-of-santa-monica-dIhb/austria)
- [Australia](https://apptail.io/app/city-of-santa-monica-dIhb/australia)
- [Belgium](https://apptail.io/app/city-of-santa-monica-dIhb/belgium)
- [Brazil](https://apptail.io/app/city-of-santa-monica-dIhb/brazil)
- [Canada](https://apptail.io/app/city-of-santa-monica-dIhb/canada)
- [Switzerland](https://apptail.io/app/city-of-santa-monica-dIhb/switzerland)
- [Chile](https://apptail.io/app/city-of-santa-monica-dIhb/chile)
- [China](https://apptail.io/app/city-of-santa-monica-dIhb/china)
- [Colombia](https://apptail.io/app/city-of-santa-monica-dIhb/colombia)
- [Czechia](https://apptail.io/app/city-of-santa-monica-dIhb/czechia)
- [Germany](https://apptail.io/app/city-of-santa-monica-dIhb/germany)
- [Denmark](https://apptail.io/app/city-of-santa-monica-dIhb/denmark)
- [Dominican Republic](https://apptail.io/app/city-of-santa-monica-dIhb/dominican-republic)
- [Spain](https://apptail.io/app/city-of-santa-monica-dIhb/spain)
- [France](https://apptail.io/app/city-of-santa-monica-dIhb/france)
- [United Kingdom](https://apptail.io/app/city-of-santa-monica-dIhb/united-kingdom)
- [Greece](https://apptail.io/app/city-of-santa-monica-dIhb/greece)
- [Hong Kong SAR China](https://apptail.io/app/city-of-santa-monica-dIhb/hong-kong)
- [Indonesia](https://apptail.io/app/city-of-santa-monica-dIhb/indonesia)
- [Ireland](https://apptail.io/app/city-of-santa-monica-dIhb/ireland)
- [Israel](https://apptail.io/app/city-of-santa-monica-dIhb/israel)
- [India](https://apptail.io/app/city-of-santa-monica-dIhb/india)
- [Italy](https://apptail.io/app/city-of-santa-monica-dIhb/italy)
- [Japan](https://apptail.io/app/city-of-santa-monica-dIhb/japan)
- [South Korea](https://apptail.io/app/city-of-santa-monica-dIhb/south-korea)
- [Kuwait](https://apptail.io/app/city-of-santa-monica-dIhb/kuwait)
- [Lebanon](https://apptail.io/app/city-of-santa-monica-dIhb/lebanon)
- [Mexico](https://apptail.io/app/city-of-santa-monica-dIhb/mexico)
- [Malaysia](https://apptail.io/app/city-of-santa-monica-dIhb/malaysia)
- [Nigeria](https://apptail.io/app/city-of-santa-monica-dIhb/nigeria)
- [Netherlands](https://apptail.io/app/city-of-santa-monica-dIhb/netherlands)
- [Norway](https://apptail.io/app/city-of-santa-monica-dIhb/norway)
- [New Zealand](https://apptail.io/app/city-of-santa-monica-dIhb/new-zealand)
- [Philippines](https://apptail.io/app/city-of-santa-monica-dIhb/philippines)
- [Poland](https://apptail.io/app/city-of-santa-monica-dIhb/poland)
- [Portugal](https://apptail.io/app/city-of-santa-monica-dIhb/portugal)
- [Romania](https://apptail.io/app/city-of-santa-monica-dIhb/romania)
- [Saudi Arabia](https://apptail.io/app/city-of-santa-monica-dIhb/saudi-arabia)
- [Sweden](https://apptail.io/app/city-of-santa-monica-dIhb/sweden)
- [Thailand](https://apptail.io/app/city-of-santa-monica-dIhb/thailand)
- [Türkiye](https://apptail.io/app/city-of-santa-monica-dIhb/turkey)
- [Taiwan](https://apptail.io/app/city-of-santa-monica-dIhb/taiwan)
- [Ukraine](https://apptail.io/app/city-of-santa-monica-dIhb/ukraine)
- [South Africa](https://apptail.io/app/city-of-santa-monica-dIhb/south-africa)
- [United Arab Emirates](https://apptail.io/app/city-of-santa-monica-dIhb/united-arab-emirates)
- [Vietnam](https://apptail.io/app/city-of-santa-monica-dIhb/vietnam)
- [Ecuador](https://apptail.io/app/city-of-santa-monica-dIhb/ecuador)

---

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