ClassPass: Fitness, Spa, Salon

Testing to steal money through unclear communication. Sneaky tactics

How you guys run the free month membership and renewal is just sneaky. I was talked into the free month from a boom cycle gym and other than that one day never used it again. Forgot I had even signed up and now 69 pounds has been taken from my account NO email telling me the free trial is almost up. Just plain sneaky money grabbing tactics. If you were more honest with customers I would have valued it more but now not only will I never use class pass again I’m going to actively tell people about my bad experience

I used this product and it was good but tried to cancel my subscription on several occasions and was continually billed. I wrote to them several times through their website and one time they even said that my case was resolved and I wouldn’t be charged again but I was. Some apps and companies try to leech everything out of you and this is one of them

I used to do yoga all the time and since I had to give it up (too expensive) my mental health really suffered. ClassPass gave me the ability to go back to it at an affordable price. It’s great for trying out new classes and it’s a fun thing to share between friends that doesn’t involve going out!

You have to spend so long giving details, signing up for nonsense, putting in goals, interests and payment details before you can see what’s in your area, it’s expensive, monthly? For what? And I have no doubt they take a silly fee from the original person for annoying their clients to death just Google the service you want instead

So handy to use, get to access loads of classes that would usually be double the price they are on class pass! Would highly recommend!

I use class pass for multiple gym classes in the area that are available on class pass however, it does not work. I receive an error message each time I book a particular class and I have messaged them for months about it. The support keep on telling me to update my details which I do each time however it still fails. The support from the app is the reason why I have only given 1 star. I have had to spend additional money booking with the gym direct after paying my monthly subscription and support just ignore this the whole time. It’s very disappointing having to deal with the lack of support. I would be cautious to any new users of the app. Make sure you try before you buy.

an app that encourages well being! in a fun social way!

A gym cheated me by verbally telling me that they would not charge my card. FYI I got stuck in traffic and I agreed with the gym that there was no issue for me or them. Behind my back they informed ClassPass that I was a no show. And despite being very unreasonable with me they pleaded for me not to give a bad review of the gym. In fact I gave them 5 stars! ClassPass charged my card anyway for a late fee that was falsely and unfairly reported. I tried privately to fairly submit my complaint but they simply ignored me/it. Yea great app for health and fitness but not great with human interaction and support. Don’t expect any help if you get yourself in a dispute with a gym, they will take the gym side regardless of the facts and don’t care about the customers. Hopefully you can address my case and refund my money.

Gives you the flexibility in terms of time and options ! Very comfortable. Some of the maps are not accurate -