Clipsal Cortex

Cannot upload new electricity plan after changing electricity retailer

Great looking app showing real time solar production and energy use. Useful for seeing what appliances are costing the most and staying on the best rates. Well done

I had two weeks of difficulty trying to login to the new app. Thanks to wonderful support from Clipsal solar the problem is now resolved.

Having spent a substantial amount on my Clipsal solar solution including battery, the app is the only mechanism to seek seek support. I’m 4 months into a support fiasco where the battery has not worked from day 1. App offers only channel for support and no escalation path.

Not happy with the new update today. Not working at all…… live feed displays nothing. Usage is missing data. Doesn’t show battery charged, bought from grid or battery level.

Since the last update in September 2022 the 24 hour graph view is no longer displaying. It would be appreciated if this could be fixed soon.

Initially was thrilled with the app as others have outlined but this weekend the flow chart stopped working so I couldn’t tell what I was using from solar and what from the grid. I couldn’t find a phone number to call support so all I could do was leave a message. Maybe its because it’s weekend that no one has yet got back to me but in this day and age I would have expected some sort of customer service available even on a weekend. Let’s see if someone gets back to me on Monday to sort out the problem 😢

This app helped us get a great insight into our home’s electricity usage, love how it shows values in dollars and cents. The bill upload system is seamless and helps us stay on top of our bills to get the best possible plan each month. Love it!

Before Pulse, I had no idea how my solar system was working. Pulse allows me to monitor my system’s components from minute to minute, and how the system as a whole is performing throughout each unfolding period of every day. If something appears amiss, I can at least investigate and even contact Clipsal support - who can see my system in real time and explain what is happening. Pulse tells me how much I have spent on energy each day, what power circuits or appliances spent that money, how much I have earned by exporting surplus power and even what my power bill projection is, and the return on my solar system investment. Outstanding!

Pretty useless app to be honest, does not give you the ability to update tariffs, upload electricity bills. Have to go through the help desk to update a bill in this day and age, which again takes more than a week. Using it for now as it’s on a fre subscription plan, definitely not renewing my subscription.