Coast: Fashion & Occasionwear

Quality

It’s easy to surf the app so the purchase was easy to make. I also love the discounts Coast offers and the delivery methods.

At last a website that doesn’t make you open an account, you can be a guest and not have to sign up. Hopefully I don’t get junk mail too

…but in the past year they have made changes that have tanked the user experience. Trying to figure out returns to all the vendors instead of 1 place is like being told to crack the da Vinci code, the VIP membership now only works for Debenham’s, and communication with customer service is a nightmare; it takes ages to get a response & they often only half answer then close the case and ask you to rate the experience. The member portal isn’t great & can take you in a maze or a dead end depending on what info you’re looking for, it doesn’t properly track what’s been delivered, and when you do manage a refund, you’re sort of on your own trying to figure out what money refunded is for what items. Godspeed, people x

Neither the app nor the web want to log my account since couple of days ago until now and there’s no contact or customer service to solve this problem, I want to use it urgently, I hope someone solve this ASAP or reply my message.

Not happy that the only way to receive Free Delivery is to become a Coast VIP member. I’m sure Coast could afford to do better.

I had to order it on the main website and leave it in my basket and log into the app as I was unable to add anything in the basket via the app itself.

Love the styles and choice can usually find what I’m looking for. Website sticks a bit

Ordered 3 dresses and they arrived the next day. Lovely quality and just what I was looking for.

Really bad customer service because after returning the clothes to the company, they don’t refund any amount of money they like for any reason.