Connected Kerb

App wouldn’t download. We tried on multiple phones. Can’t pay over phone to initiate charging. Can’t use contactless. Pathetic system.

CK is a really good company. Their concept is brilliant and I am really happy with the number of chargers and their locations. I’m also really happy at how responsive they are to fix issues when I report them and how friendly their phone agents are.

I’ve been using connected kerb for a year now and now when I press start charging to get my vehicle charged it doesn’t work. It circles for 1 second and does nothing ??

Having had an EV for a year, I needed another parking app like a hole in the head. This one failed to write and I gave up.

Latest update has now fixed the issues I had reported previously (see below). The app is now useful and working as it should. Thanks. Issues fixed: - Clicking on “check price details” does nothing. - app won’t let you load up details of a distant charge point. You keep being harassed by the “Recommended Nearby” pop up. It makes the map completely useless since you cannot look up charge points that are not near you.

I do agree with others that the bays are not all well marked or segregated. However, i think, in my case, this is down to the local council. I contacted them more than a year ago to complain and they have still done nothing.

I love these chargers. Always somewhere convenient and can plug in and go do something fun. Rather than wait around in a motorway service car park. I love the ones by the beach.

Just won’t get past the start up screen

I tried to use the charger using Zapmap but the plug barrier didn’t open. So, downloaded the app. It didn’t recognise the barcode and when entered the location number and pressed continue it reloaded the same page again. I tried a few times… …then tried to ring the number in the device. Was in hold for a while and eventually gave up and continued driving. Luckily there are still enough miles in the battery…

I use a home charger supplied by ConnectedKerb, and it frequently drops offline requiring me to re-set the charger. Also, the app seems to work sporadically - sometimes I find in the morning the car simply hasn’t charged for some reason, and other times the app thinks I’m in a charging session when I’m not. Also, the helpline provided is for public chargers only, so they’re unable to help with any issues I experience, requiring me to email their customer support and hence get slower responses to issues. Unfortunately for me I’m locked in using their service and app.