Coutts

Takes far to long for the face recognition to load

I have to delete and reinstall the app just to get the desktop authorisation to work. Told Coutts they say yeah we know

Freezes every few days and phone has to be turned on and off. I speak to Coutts 24 on average once every 2 weeks on this since the upgrade.

I use three different banking apps and the Coutts one is the worst. Very slow and clunky. Needs improvement

Face recognition is temperamental, some accounts it asks you to call Coutts 24 but when you delete and reinstall the app it fixes (for a week or two). Other banks seem to have online banking nailed, but it appears to be beyond the skill set of Coutts.

The app crashes on opening after upgrading to iOS18. Please fix this urgently

In addition to problems with the app noted by others there is a problem with the approval process for online log on that now does not function so I have to ring tech support every time I log in which is ridiculously time consuming. They should have tested this more before releasing it.

This is so slow to open. It can be up to 20 seconds. My Starling app always opens immediately and is easier to use

They have removed the ability to view a payment reference from the app, literally one of the most important features of a bank.

I’m completely agree with the review from account LR30303, the old Coutts app worked perfectly fine. The ‘new’ Coutts app is riddled with glitches. Sometimes it can take me 10 minutes to login due to ‘unexpected error’ messages. I’ve tried everything, reset PC, laptop , updated , deleted and re-download app. Different browsers. Nothing improves being able to login seamlessly. This needs serious looking into if Coutts want to retain its reputation. There were no issues in terms of user interface with the previous Coutts app and website.