Cove: Migraine & Headache Care

I’m having way too many problems on the app and getting the prescription. I’ve been going back-and-forth with the provider for over a week. While I understand prior authorizations are required for a lot of migraine medication. This would’ve been way. Simpler to take care of phone call instead of a message waiting for a reply that takes 24 hours in between each one. This has been a very lengthy process. I’ve been doing this for over a week and still do not have a prescription. Every time I open the app and write a message back it tells me it’s null object void after I typed the message out and then I have to re-log back in every time. recommend seeing a local provider or someone with telehealth versus someone that only communicates through chatting. they’ve already received their money from my insurance company so there’s no incentive for them to reach back out quickly. If I’ve already had migraine medication and was just looking for a company to refill or not needing something urgently, this may be a good product. I thought I would be able to get the medication before my current insurance lapsed so I use this instead of seeing a local doctor when in hindsight a local doctor would’ve been way better.

I used their service because the medication was cheaper than I was able to get. The biggest scam this company does though, is their “Cove Care” extra charge. They charge an extra $10 a month (charged quarterly when your medication shipped) so you’re charged an extra $30 along with your medication on a separate charge. This service is nothing but an extra money grab. The service includes “Unlimited messaging to your provider/regular check ins with your provider and access to a migraine tracker.” I’ve don’t need unlimited access to my provider for migraines. I’ve never had to speak to anyone other than when a prescription had to be renewed. And the migraine tracker…I guarantee over 90% of the users have never used that thing. It does exactly what a pen and paper or typing it in your notepad does. It’s just something to throw on to make it look like you’re getting some extra perk. The “Cove Care” charge is an absolute scam and they know it.

It sounds like a great way to not physically go to a doctors office for medication but in reality you probably should just go to your physician. These doctors take weeks to answer questions then if you have a problem with your account good luck speaking to anyone that has an intelligence. They will fight you tooth and nail to make sure they keep their fees (that they fail to inform you about) even when they are wrong. JUST GO TO A REGULAR DOCTOR! You’ll be better off in the long run.

Login part of app is very glitchy jumps around when trying to login, does not save login information or password. And if you try to open app after a day or so it will state no login information found so you have to close it out and go back in. All of this is minor, unless you’re using the migraine tracker and have a migraine, a lot of times I don’t want to bother with it and just have to remember to go back in to log when I’m feeling better. As far as Cove goes, I’ve been with them for a year now and so much happier with their service and migraine treatment plan then I was getting with my PCP. Through their pharmacies I’m better able to have the meds on need on hand (they give me a 4 month supply) instead of using Walgreens where they’d give me 3-5 of my migraine pills at a time which I could go through very quickly.

I love the care i have received from the doctors here on cove. They have answered all my questions, provided options that a much more expensive neurologist did not even mention, and being able to message them is so easy and fast and helpful. The app itself has good features, but it crashes whenever I open it and doesn’t register that i am logged in. Its so annoying but the service is so good that I will continue to put up with it. I recommend it, even if you have no insurance, this and pharmacy coupons can get you the migraine care you need.

I constantly have to delete and re-sign in to this app because “there are no user credentials, please try again”. Similar errors when I update my personal information on the website. The service itself is great. I actually have medication that works well for me and it’s never late.

This is a review of the app itself. I downloaded the app to be notified when a doctor responded after my initial consultation. After one day, the app began to say “no user with such credentials. Please check your data.” I tried to logout. I couldn’t. I deleted the app and installed it again. Later that day, I received an email that I had a message from my provider but the app didn’t notify me although I have notifications turned on. And the error message has returned.

I was trying to track my migraines so my neurologist and I could narrow down which type I have. I managed to log in a couple of them before it just signed me out and wouldn’t let me do anything. Super annoying.

Do not download this app if you are desperate need for migraine relief. I have now waited over a week for a consultation after they took my credit card information and personal health insurance. Customer service refuses to delete my information.

I like the concept, but the execution fails miserably. The app provides no access to FAQ’s on what to expect, how to cancel, etc. the service overall was not useful or personalized - jumped through all the hoops to get a med I already knew doesn’t work for me. Billing was never explained to me at any point in the process. I still have no idea if this is like a monthly subscription, if my insurance has been being billed? Fee or service kind of setup? If ya’ll are gonna have an app - include access to ALL info on the app - even if it just links to the website. I shouldn’t have to google how this works or how to cancel it.