Dean Taxis - Reviews, Revenue and Downloads - Apple App Store

Description

The official taxi app of Dean Taxis. We provide taxi services across Gateshead and the wider area.

Through this app you can:
• Order a taxi
• Cancel a booking
• Track the vehicle on the map as it makes its way towards you!
• Receive real-time notifications of the status of your taxi
• Pay by cash or with card
• Order a taxi for an exact pick-up time
• Store your favourite pick up points for easy booking

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Screenshots

User Rating

4.73 out of 5

749 ratings in United Kingdom

5 star

655

4 star

3 star

2 star

1 star

Ratings History

Reviews

Not 5mins

Good service love the app but the expected time of arrival is always 5mins until you commit then it is “searching for driver” and the realistic pick up time which can be considerably longer

The new updated app

The new app doesn’t work at all, I much prefer the old app. Whenever I try to book a taxi a message comes up saying “oops there was problem, please try again in a moment” and continues to do this. Deans taxi will lose a lot of customers due to not being able to even book a taxi via there app for quickness rather than ringing up.

Come on time mate

Usually alright but I booked a taxi for 23:20 but it’s came 15 mins later 😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Good

Use deans all the time and they have been reasonably efficient. A few times over the estimated time when but strike were on but over all a pleasent and good service !

App booking

New app is awful and service has gone backwards. Previous service has always been on time or early but last 3 bookings have all been late! This one by 15 mins. Will go elsewhere as you’ve become too unreliable. When you have an advanced booking there should be no excuse for it being late. Too busy is not an excuse otherwise don’t accept the advance booking if you’re not going to get there on time!

Unable to register

It won’t even send me the email to give me the code to register so I can’t even start using the app.

Unable to set up account

During setting up process was advised a code had been sent by email. This was never received despite trying numerous times and trying a couple of email addresses (not sent to spam). Therefore unable to use the app :-(

Awful - I don’t generally write reviews

Practically unusable, bugs and error messages everywhere. One error message exposed the details of the structure of the database behind the app which is very bad practice. I phone for a taxi instead.

Garbage

Crashed a dozen times before eventually getting to a signup screen that says my number is already in use. No way to reset this or sign in. Waste of time

Doesn’t work

Doesn’t even allow you to book a taxi anymore

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