I did not want or need a ‘new app’. The existing Decanter app worked just fine! But looky here… I’ve now got a new app; but I don’t have any issues of Decanter anymore. I tried the steps included in the ‘help’ section… dead end. Now I’ve got a fully paid subscription that has been active for years; and ZERO content. Zip. Zero. Zilch. Nada. Take this app and shove it. Restore the app that worked and pink slip your IT people.

Unclear as to where these overlap/ conflict I live in both countries and often can’t access on my UK phone ... But I can on my iPad. Also Premium subscription model/ sign up is unclear.

I am very disappointed in this new app...I can’t get my iTunes subscription restored in the app, and the email Decanter Support in the menu doesn’t work. Further, contacting Support through the App Store also leads to a dead link. I have been subscribing for almost four years now, and think it is pretty awful that I can’t get at my issues. Fix the app Decanter or I will cancel my subscription and never come back.

What has happened to the decanter app since the last update? It’s become painfully slow to load, and generally clunky. This is simply unacceptable in these days of facile on line media. Furthermore, I’m unable to access back editions. A huge turn off and I doubt I will renew my subscription given the quality of this app. Dreadful and shame on Decanter for this simply unacceptable level of service.

Bit of anecdotal advice: if you can’t access your subscription after the app update and “restoring your purchases”, delete and redownload the app. Worked for me.

I am extremely frustrated with your App. I love the magazine, but even after I download multiple editions, when I’m not connection to the internet (ie on an airplane) the app tells me I don’t have anything downloaded. It’s happened twice now, and I’m very frustrated. I don’t understand why it’s a complicated feature - I can download videos from Netflix and watch the, offline. I should be able to do the same with your App.

What a horrible update came from Decanter! I have to now create an account and download all previous purchases. It takes FOREVER to do that with constant crashes making it really maddening to go through the process. Those issues that I did manage to download, were unreadable, each page blown out of proportion. Why rush with an update before working out all the 'improved' crap?! Moreover they locked ALL the supplements that were part of your digital subscription before this update. Now you have to pay $5 for each past supplement. Isn't that a violation of the previous subscription agreement? There is no way I am going to spend another penny on this horrific digital magazine. Going elsewhere for wine ratings. No more Decanter! Hooray!

This app is possibly the worst app I've purchased period. I subscribed in the beginning of April and received no confirmation email or subscription number (which they keep asking for to reference my subscription). Don't buy.

Hello, Previously the library and store were segregated while now when I scroll through my library I find all issues including the ones I have not purchased featured. Can you please segregate the library from the store. Thank you and best regards, Francis

Nice magazine, but terrible app. I've had trouble updating with the newest issue twice in the few months I've been a subscriber. When I delete the app and log in again I lose the back issues. Frustrating.